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January 2024 by Joan Lin
If only I could give negative stars. I came here with an appointment to get my oil change and nobody attended me when I got to the service lane. One of the agents who was busy talking to their co-worker looked at me in the car turned around and continued talking. I waited another 10 minutes before walking in there myself to get checked in. After an hour the oil change was complete but they told me that there is a glitch in the system so they can’t reset the oil change miles on my dash…ok that’s fine…but they didn’t even give me a sticker of when my next oil change date or mileage should be. Instead I get it handwritten on my invoice. Like come on I even get a sticker at Walmart! I honestly, I should’ve went there instead. Because I get asked if I wanted a free car wash…yes I do…oh that’ll be another 45 minute to an hour wait…ummm why couldn’t you have told me that earlier??? Like everyone has another hour to wait. I get back in the car and they didn’t even put back the start/stop engine button cap! This makes me never want a Benz vehicle ever again!
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July 2023 by Rhonda L.
Please BEWARE and BE WARNED when choosing to do business with Mercedes Benz of Beaumont. I made the mistake of purchasing a vehicle from this dealership on July 6, 2020 and just received the vehicle back on July 28, 2023. After having the vehicle in my possession for only 2 days and driving it 4 times, washer fluid warning and engine light is on. I was given a bottle of washer fluid and told to put it in the vehicle myself which I did and it all ran out on the floor of my garage. I brought the vehicle back to have the washer fluid issue investigated. The mechanic poured water into the reservoir and as it ran out on the concrete tried to tell me that he checked it out and nothing was wrong. (RED FLAG) The dealership agreed to order and replace the washer reservoir. When I arrived at the dealership July 13, 2020 to address both issues, I was greeted by Latasha Suarage (Service Technician) and told that the reservoir was in and could be installed that day. I waited for 2 hours only to be told I was lied to by Latasha and the part was not in and the work was not done. (RED FLAG) I was livid after the long wait all because no one wanted to be honest about the mistake Latasha had made. The engine light code revealed that the problem was the transmission temperature sensor and Chris Jenkins (GM) and Oliver Lacy (Sales Manager) confirmed that the dealership did not have the expertise to deal with the issue, therefore, the vehicle would be sent to a dealership in Houston. (RED FLAG) Every person that I came in to contact with concerning this vehicle was completely subpar, unprofessional and dishonest. I had dealings with the General Manager, Chris Jenkins; Sales Manager, Oliver Lacy; Service Manager, Amber Suarez; Service Technician, Latasha Saurage. I personally was in contact with the Houston dealership because NO ONE, not Amber, Latasha or Chris Jenkins kept me updated on the status of the vehicle. Twenty plus days later, the vehicle is repaired and returned to Mercedes Benz of Beaumont to now have the washer reservoir replaced. I had to call and ask if the vehicle was ready, I was told by Lacy that it was. I arrived at the dealership to pick up the vehicle only to find that the reservoir was still leaking and still had issues. After becoming angry and standing in the mechanic bay with Amber, Chris and the service mechanic, I was being told that it was the 'brand new' rubber gasket on the reservoir that was leaking. Amber even proceeded to pull up YouTube videos to assist the mechanic in addressing the washer reservoir issue. At this point, I am left feeling that every person is incompetent and like I have been robbed. I was even approached by an employee stating that there are some really bad issues/inconsistencies within Mercedes Benz of Beaumont. There are so many pertinent aspects to this situation that I wish I could share in detail. The main point of this review is hopefully to prevent anyone from having to deal with the unprofessionalism and dishonesty within this company. DO NOT TRUST ANYONE AT THIS DEALERSHIP!
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May 2023 by Julia J.
I scheduled an online appointment for service, drove 40 miles only to not be greeted when I entered, barely acknowledged and then told my car could not be serviced although their online system stated they had 2 hours to closing. I couldn't leave my car because they didn't have an loaners. So I wasted my time with little regard for the horrible inconvenience. I usually go to the city I was expecting the same service standards as other Mercedes dealership.
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April 2023 by Larisa K
Always pleased with our service. Latasha is awesome service writer!
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March 2023 by Joe Sasser
The best place for your MB. Service Department is the best in town, Nick will treat you like family, and knows his way around the place. (Having worked his way UP over the years).Great customer lounge, extensive swag, and no pressure! We’ve been dealing with Nick and everyone there for well over a decade. Why go to Houston when you don’t have to?
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February 2023 by Dallas Wilks
After 2 years of dealing with this service department I have found another service center that is qualified for maintenance and warranty work. Whoever answers the service calls need to be trained how to speak to their customers as well as knowledgeable about what they offer. The service rep I spoke to this morning made me feel like she was completely bothered by the fact I even called to schedule an appointment. Also, the service department can never seem to finish any service in a day and are sure quick to recommend you to enterprise for a rental, which of course is at out of pocket for the customer. Ridiculous. If you are looking for a place to service your Mercedes, just know there are better options in Beaumont than this dealership.Service: General repairs & maintenance
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February 2023 by Josh Jordan
I have never had a more terrible experience at a dealership than I did at Mercedes-Benz of Beaumont.My car started misfiring while on the road so I pulled over and read the codes. Based on the faults I received, I knew it was an electrical/ECU issue. I had it towed to the dealer for diagnosis and I was told it was a Mechanical issue. My service advisor wanted to do a compression test, tear down the top half of the engine, and insisted that it was not an electrical/ECU issue. Based off of my own roadside diagnostics and having more than 6 brain cells, I have the car towed to another mechanic in town.The independent shop verified that the ECU did need to be replace; however, they did not have the capability to code a new ECU to the vehicle. Begrudgingly, I had the car brought back to the shop where they did the install. After installation, the car still refused to work correctly and the front SAM was replaced. Again issues are present so I was told more diagnostics were needed.Up until this point, I was still okay with the dealership. Sure the initial diagnosis wasn't correct, but no harm done. Issues still present after work being done? That's okay too, I understand that multiple/larger issues can be present. The month long process of not being able to get in contact with anyone in the service department, being straight up lied to when I did, and the overall incompetency of nearly every individual I had the displeasure of being forced to interact with was what ultimately landed this dealer on my blacklist.I struggled to get in contact with anyone at the dealership and went upwards of 2 weeks at a time without receiving any updates, call backs, or general acknowledgment of my existence. I was told by one person that the technician was unable to figure out what the issue with my vehicle was and that was the reason for the delay. I was later told by the service manager than my car had not even been touched by the technician in a month.When I expressed my displeasure with the service manager and suggested that I was going to have the car brought elsewhere, he told me that the work that they did would not be warrantied if it was brought to another MB dealership, which was a straight up lie.I had my towed 100 miles away to another dealership and I have received significantly better service since. I would avoid this dealership at all cost.Edit: The second dealership managed to fix my car in less than 2 weeks, all while maintaining constant contact with me. They also managed to determine the problem was due to an oversight/negligence on this particular dealership. Part of the service that was supposed to be performed, was not actually performed adequately and lead to more damage to my vehicle.I have sent multiple emails to Mr. Marvin, the general manager, who has yet to respond. I know that the dealership is aware of the issue as they have contacted the second dealership regarding details of the diagnosis. Despite this, Mr. Marvin has refused to respond to me. I made a personal appearance at the dealership, but I was told the GM was unavailable to see me.In an attempt to mitigate their liability, MB of Beaumont claimed my vehicle "arrived in pieces." I know for a fact that this is not the case, because I personally saw the vehicle the morning that it was transported to MB of Beaumont and it was fully put together.Even if my vehicle had "arrived in pieces" I paid for an inspection of the exact wiring that proved to be the cause of my continuing issues. There is absolutely no excuse for my current predicament.Due to the lack of response and continual lies from MB of Beaumont, I have filed corporate complaints, and I will continue to pursue every avenue available to me in seeking a fair resolution.Edit 2: In response to the owners reply to this review, no attempt to resolve the issue has been made. I was never contacted by anyone from the dealer. I have spoken to Mercedes corporate on several occasions and have an ongoing case. The dealer has also declined to respond to my BBB complaint.
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February 2022 by Robert Dickson
It’s a hate love relationship .
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February 2022 by Robert Root
Probably the absolute worst experience I have ever had at a car dealership. Went there to look at a C-Class. When the salesperson approached me, I asked if I could sit in the car. He smugly told me that I need to prove the I could afford the car before he could even open the door on it. I assured him that I could afford any car I wanted and let him know that I didn’t want to go through a 20 minute process (per his description) to prove that I can afford a car that I may not even want. He, even more arrogantly than before, dug his heels in and refused to show me the car (while he also was bragging about how he could also afford the car because he “played professional football”). The salesperson was—by far, one of the worst I have ever encountered. I will happily take my business to Houston.
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February 2022 by Barbara Dearman
Not good they never called me back
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February 2022 by Latrisha Swafford
That staff was great. We really enjoyed having them service our vehicle. They were courteous and efficient great bunch thanks guys again.
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February 2022 by Jerry Ross
They had my parts I needed for my car
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February 2022 by paul yancey
Called two weeks ago for advise for service light (rig test ) on gl450 to be turned off...said someone would call back later in day...as of now no contacts or return calls....called back to get another person to reply and put on hold with no one picking up after nearly 30 min.....this is why people go directly to Houston dealerships....local ones feel they have a trapped audience with them being only place within 90 miles....previous call and customer service was excellent ... So what's going on now ??????
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February 2022 by Carolyn Biggs
Took my vehicle here for a routine brake change and it resulted in additional issues such as my vehicle not starting at all. The representative Amber offered to have service run diagnosis at the expense of an additional $300. Wow !! I had never had any problems with starting my car until dropping it off for service. I had already spent over $600 for the brake job now you want an additional $300 just to tell me why its not starting.She then called me to said they JUMP START my vehicle I can come pick it up, like I was some random off the street. No compassion at all. She offered no further explanation as to why my car all of a sudden stop cranking up other they spending extra money to be diagnosed. I literally felt like a dollar sign. Like I brought my car for service just to be stranded on the side of the road somewhere just to have it towed right back !Service: Brake service & repair
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February 2022 by David LeMelle
I brought my CLS 63 AMG in for a routine service. The service writer, Nic told me my rear and front breaks and rotors needed changing. The cost of this repair was over $4000. I brought it to two other dealerships for a second and third opinion. Both said all my rotors were fine and only my rear break pads and sensors needed changing. The total cost was under $400.00. I would never reccomend thos place to anyone unless you like getting ripped offService: General repairs & maintenance
