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September 2023 by Michael Posmyk
Had to practically beg for a call back about a vehicle i was inquiring about for WEEKS. They call me back finally with a message that the car is sold and has had a buyer for a couple of weeks. Do better...
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September 2023 by Melissa Arnaud
Service at Mercedes Benz in Beaumont, Texas was superb. Kristy, was cable to get me in and out pretty quick and I came out a clean car inside & out.
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September 2023 by Kathryn Williams
APPOINTMENT FOR 1 PM FOR 10% DISCOUNT AND I DIDN'T RECEIVE IT PAID FULL PRICE ALSO THE WOOD TRIM ON THE DRIVERSIDE DOOR WAS BROKEN AND THEN STUCK ON CROOKED. SO DISAPPOINTED WITH THIS SERVICE. I REACHED OUT TO THE SERVICE ADVISOR AND HAVE NOT HEARD FROM HER YET. PIC ATTACHED
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August 2023 by Rochell Sam
My service advisor Adrienne at Mercedes Benz of Beaumont (Mike Smith) was very pleasant to work with . She kept me informed on the status of my vehicle. She was so very helpful from day one. Thank you for everything you did to make this a great experience.
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August 2023 by Lucho Montoya
Mercedes-Benz of Beaumont, TX, offers a world-class experience that lives up to the brand's reputation for luxury and excellence. From the elegant showroom to the attentive staff, every aspect of my visit was meticulously managed. Whether you're in the market for a Mercedes-Benz or simply looking for a dealership that prioritizes customer satisfaction, this establishment stands out as a shining example of outstanding service in the automotive industry.
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August 2023 by Cateyz73 LeBlanc
Please BEWARE and BE WARNED when choosing to do business with Mercedes Benz of Beaumont. I made the mistake of purchasing a vehicle from this dealership on July 6, 2020 and just received the vehicle back on July 28, 2023. After having the vehicle in my possession for only 2 days and driving it 4 times, washer fluid warning and engine light is on. I was given a bottle of washer fluid and told to put it in the vehicle myself which I did and it all ran out on the floor of my garage. I brought the vehicle back to have the washer fluid issue investigated. The mechanic poured water into the reservoir and as it ran out on the concrete tried to tell me that he checked it out and nothing was wrong. (RED FLAG) The dealership agreed to order and replace the washer reservoir. When I arrived at the dealership July 13, 2020 to address both issues, I was greeted by Latasha Suarage (Service Technician) and told that the reservoir was in and could be installed that day. I waited for 2 hours only to be told I was lied to by Latasha and the part was not in and the work was not done. (RED FLAG) I was livid after the long wait all because no one wanted to be honest about the mistake Latasha had made. The engine light code revealed that the problem was the transmission temperature sensor and Chris Jenkins (GM) and Oliver Lacy (Sales Manager) confirmed that the dealership did not have the expertise to deal with the issue, therefore, the vehicle would be sent to a dealership in Houston. (RED FLAG) Every person that I came in to contact with concerning this vehicle was completely subpar, unprofessional and dishonest. I had dealings with the General Manager, Chris Jenkins; Sales Manager, Oliver Lacy; Service Manager, Amber Suarez; Service Technician, Latasha Saurage. I personally was in contact with the Houston dealership because NO ONE, not Amber, Latasha or Chris Jenkins kept me updated on the status of the vehicle. Twenty plus days later, the vehicle is repaired and returned to Mercedes Benz of Beaumont to now have the washer reservoir replaced. I had to call and ask if the vehicle was ready, I was told by Lacy that it was. I arrived at the dealership to pick up the vehicle only to find that the reservoir was still leaking and still had issues. After becoming angry and standing in the mechanic bay with Amber, Chris and the service mechanic, I was being told that it was the 'brand new' rubber gasket on the reservoir that was leaking. Amber even proceeded to pull up YouTube videos to assist the mechanic in addressing the washer reservoir issue. At this point, I am left feeling that every person is incompetent and like I have been robbed. I was even approached by an employee stating that there are some really bad issues/inconsistencies within Mercedes Benz of Beaumont. There are so many pertinent aspects to this situation that I wish I could share in detail. The main point of this review is hopefully to prevent anyone from having to deal with the unprofessionalism and dishonesty within this company.DO NOT TRUST ANYONE AT THIS DEALERSHIP!
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July 2023 by Rhonda L.
Please BEWARE and BE WARNED when choosing to do business with Mercedes Benz of Beaumont. I made the mistake of purchasing a vehicle from this dealership on July 6, 2020 and just received the vehicle back on July 28, 2023. After having the vehicle in my possession for only 2 days and driving it 4 times, washer fluid warning and engine light is on. I was given a bottle of washer fluid and told to put it in the vehicle myself which I did and it all ran out on the floor of my garage. I brought the vehicle back to have the washer fluid issue investigated. The mechanic poured water into the reservoir and as it ran out on the concrete tried to tell me that he checked it out and nothing was wrong. (RED FLAG) The dealership agreed to order and replace the washer reservoir. When I arrived at the dealership July 13, 2020 to address both issues, I was greeted by Latasha Suarage (Service Technician) and told that the reservoir was in and could be installed that day. I waited for 2 hours only to be told I was lied to by Latasha and the part was not in and the work was not done. (RED FLAG) I was livid after the long wait all because no one wanted to be honest about the mistake Latasha had made. The engine light code revealed that the problem was the transmission temperature sensor and Chris Jenkins (GM) and Oliver Lacy (Sales Manager) confirmed that the dealership did not have the expertise to deal with the issue, therefore, the vehicle would be sent to a dealership in Houston. (RED FLAG) Every person that I came in to contact with concerning this vehicle was completely subpar, unprofessional and dishonest. I had dealings with the General Manager, Chris Jenkins; Sales Manager, Oliver Lacy; Service Manager, Amber Suarez; Service Technician, Latasha Saurage. I personally was in contact with the Houston dealership because NO ONE, not Amber, Latasha or Chris Jenkins kept me updated on the status of the vehicle. Twenty plus days later, the vehicle is repaired and returned to Mercedes Benz of Beaumont to now have the washer reservoir replaced. I had to call and ask if the vehicle was ready, I was told by Lacy that it was. I arrived at the dealership to pick up the vehicle only to find that the reservoir was still leaking and still had issues. After becoming angry and standing in the mechanic bay with Amber, Chris and the service mechanic, I was being told that it was the 'brand new' rubber gasket on the reservoir that was leaking. Amber even proceeded to pull up YouTube videos to assist the mechanic in addressing the washer reservoir issue. At this point, I am left feeling that every person is incompetent and like I have been robbed. I was even approached by an employee stating that there are some really bad issues/inconsistencies within Mercedes Benz of Beaumont. There are so many pertinent aspects to this situation that I wish I could share in detail. The main point of this review is hopefully to prevent anyone from having to deal with the unprofessionalism and dishonesty within this company. DO NOT TRUST ANYONE AT THIS DEALERSHIP!
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July 2023 by taylor rafferty
Kristy went above and beyond to help me when I had broke down near Beaumont in my Mercedes. She was honest and went out of her way communicating with my typical dealer back home who was responsible for the issue. I highly recommend Beaumont Mercedes! I was extremely impressed with the entire service department.Sincerely, Cindy Rafferty
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July 2023 by Mika Green
I am extremely disappointed in the customer service I received at this MB location. I typically drive from Lake Charles to Houston but this location was a little more convenient for my schedule. When I walked in, I expected some type of greeting, as even a dog deserves a hello. Instead, I had to speak up and say “good afternoon” and the reason for my visit. The young lady at the first cubicle stated, “I’m in training, she’ll have to help you” as she pointed to the next cubicle. When I got to that cubicle, I explained that I had made an appointment for issues with my tire pressure and that my washer fluid level was low. She was not the warmest but certainly better than the first encounter. She motioned my husband and I to the waiting area and told me to leave my keys. We sat for about 30 minutes or so. The tire pressures were fixed, but the memo for low washer fluid was still on. I went back in and told them that was not fixed, they did get me back in right away. I did not receive the little car wash and vacuum mentioned with each appointment, they dropped my key so it’s all scraped up (my car is only a month old, so yes this is important to me) and my valve stem caps were only replaced on the left side of my car, so I’m missing two. If I wanted this type of experience, I could have honestly gone to a shade tree tire shop back home. Overall subpar experience. I will be driving the additional 1.5 hours moving forward. Although this location is closer to home, they lack everything I experienced with the dealership in Houston. Yes, I reached out to management, only received his voicemail when transferred. Save yourself the headache!
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June 2023 by Paula Jones
Stay away. We purchased a GLC 300 in February, in cash. To date, we have not gotten the title or license plate. Furthermore, absolutely NO ONE at the dealership, corporate office, or manufacturer can rectify the situation. My patience is running thin.
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June 2023 by Andy Slater
I called and got the appointment I needed with short notice. The service representative, Latasha, was already waiting by the time I showed up at 7:00AM. She communicated promptly by phone and email to inform me of the findings. They had the vehicle serviced, cleaned and ready for pickup at my convenience.
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June 2023 by Nathan Dennis
My 2022 S500 stopped on I10 E. Rather abruptly. Had it towed to MB of Beaumont. Got it there just before 5:30 pm Wednesday. They diagnosed it and had me out, ready to go before 5 pm the next day. They took care of business. The service department get a 5 star rating from me.
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June 2023 by Tammy Picazo
Best customer care in Beaumont!
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June 2023 by Sissy Lambeth
Everything was good….as it always is…..Great people….Great service…Great snacks ❤️??