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November 2023 by Dana Randall
The experience was smooth sailing from start to finish. Friendly and knowledgeable people.Services: Painting
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September 2023 by Aimee Hebert
Dale at Mike Smith Collision did a super job and was great with whom to work! I’d recommend him to anyone! Thanks again, Dale!Services: Painting
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September 2023 by Dwaine Augustine
Great service and Ally, my rep, did a fantastic job of keeping me updated!Services: Painting
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September 2023 by Jay Cox
I had the most terrible experience I think anyone could ever have in getting what should have been a simple car repair. Simply put, I watched two other couples get their repaired car before me, even though they came in after me. I was lied to when told my car was ready so I returned the rental car only to be told that I couldn’t take my car bc full payment wasn’t received from insurance company, to make matters worse, Enterprise would not pick me up nor allow me to rent the car I had just returned, needless to say I didn’t have a car to drive home in. When returning the next day to finally getting my car, I noticed a fine white powder all over the inside of my car including inside the glove box, on the seats, dash,etc., and a broken floor mat clip. My insurance adjuster called Mike Smith, they said they would call me the next day and also fix the issues… I never received a call.Services: Painting
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June 2023 by glenn mack
Great customer service and vehicle was completed in a timely mannerService: Painting
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May 2023 by Jennifer Hamilton
Doug was so awesome ?? he was very patient and answered all my concerns. Most of all my car ? looks like nothing never happened thanks ? to him and his team for an amazing job. I got my car back running smooth like it was before my accident. Thanks Mike smith collusion.Services: Painting
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April 2023 by Gail Boling
Very professional and friendly personal. I received the parts for my car quickly.Service: Body & Trim
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February 2023 by Justin Creamer
Unfortunately they are the only Honda game in town. So, chin up and remember your breathing exercises. If you finally get to speak with anyone other than the receptionist, it would be best to remain calm.
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February 2023 by Cherith Smith
Mike Smith Collision was very quick and professional with getting my car fixed!Service: Body & Trim
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February 2023 by Donna Carouthers
They repaired my vehicle in the time they said. My caddy looks brand new again!
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January 2023 by Katie Harper Apfel
Quality job. Friendly employees.
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December 2022 by Jonathan Blinn
Had my Jeep Renegade towed there June 6th, 2022 got it back August 8th, 2022. Took 2 months two days. I originally wrote a good review but have since deleted it. After 4 months I had rattling under my hood and major steering issues amongst several other things. They will only temporarily fix your vehicle long enough to make it last briefly then end up costing you a lot in the long run. They raked my insurance for over $8000 well over the value of my vehicle . Because of their crappy temporary repair job I could of easily had something happen to me . This place sucks and clearly are not smart people .. stay as far away from here as possible and if you need better places to go I will gladly give you better places who don’t have such a horrible reputation. After 4 months I had to sell my vehicle and got a new one. I wouldn’t even trust buying a vehicle from these people and if you wanna know a better place to buy I’ll refer you to a honest place. I demand the $8000 back for such a crappy job
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December 2022 by Brittany Johnson
Worst place ever. I would never recommend. I will share my personal experience soon. But for now please take this as a warning and take your vehicle elsewhere
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November 2022 by Heath Romeril
This has been an absolute nightmare dealing with Mike Smith Collision. They had our car for over 2 months, didn't ever talk to us unless we called them. We had to send them the paperwork twice, because they said they "never" got it. This is after they only fixed one part of our car. They somehow forgot they needed to fix the crashed front end. Whoever called me tonight was absolutely rude and hung up on me. I would absolutely not suggest using these people!Services: Body & Trim
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November 2022 by Patti Romeril
I initially met with Brad regarding my need for body work. We discussed making an insurance claim and then returning the vehicle. I asked when we could bring it back in and he gave me a date. We dropped the vehicle off on 8/26. I called the following week and asked about status. He stated that he needed to get a technician to break it down. I called again the following week and they were still in the process of determining the level of damage. Each time I wanted to know the status of my vehicle I had to call and ask. I was told once parts were delivered it would be approximately two weeks and they like to under promise and over deliver. I was told after several more weeks that they did not have paperwork for one area that needed to be fixed, although all documents were sent vial email together on the first day. I then resent the paperwork and waited again. After 5 weeks we called again and they told us that Brad was no longer employed there and my case had been handed off to Kevin. I was told that they needed an additional supplement but all the work had been done. A solid week later we were told that they did not have the supplement. My husband questioned and Kevin stated he was on the wrong account.I have never been more frustrated or felt more invisible by this entire staff. They lack customer service skills, the ability to keep the customer informed and desire to complete work. I had to pay out of pocket for a rental car this entire time. My husband was called 11/9 to be told the work was complete. At 1730 they called him and asked if we were going to pick it up, when he stated that I was unable to leave work early, he was was told "we needed to know that" and hung up on. Interesting how they needed to know yet were not able to let us know anything the entire time.When we picked up my vehicle this morning no one acknowledged the fact that this took an extended unnecessary long time or even thanked us. They had no idea where my vehicle was as it was left outside the night before - which I was told is "not the way [they] do things".We will NEVER use this service again and well let all that we know to stay away from this establishment. If I could give negative stars I would.Service: Body & Trim
