-
December 2023 by Sherrie Spence
Absolutely the best customer service!!! I opened a business account here and I am very satisfied with how professional, friendly and patient the staff are. No wait time. Tatum and Marissa were fantastic!! Thank you so much again!!!
-
November 2023 by Patrick O'Sullivan
Overall this is one of the best banking institutions in SETX and I highly recommend it to everyone.However, I find it absolutely infuriating that they have ATM/ITM machines that are capable of cash/check deposit yet refuse to enable that feature for members to use. This limits the members to only be able to make deposits when the location is open.
-
September 2023 by Terrence Davis
They treat me like family. The general manager is the best!!
-
September 2023 by Ari Towers
I've had an account with Neches ever since its Port Neches location first opened. Since then, after visiting many branches, each has had exceptional customer service. There has never been a long wait, they are always sufficiently staffed, Representatives are always pleasant, and the locations are great! ?
-
September 2023 by Brittney Meaux
I love how convenient the downtown Beaumont location is! So easy to get to mid work day and the lines are never long in the drive thru! The times I’ve gone inside, the tellers and member services staff are always so helpful and nice!
-
May 2023 by yolanda mathews
Went in for help with my deceased mother checking account. I was told they would call me after an investigation. 30 minutes later I got the call saying I was beneficiary. This clerk never even looked it up while I was there so I turned around and went back. Mind you I am mobility impaired with walking and standing difficulties. When we completed the transaction I asked for help cashing the check because I can’t stand in lines long and she refused saying they needed a copy of my drivers license which was in front of her so I did it myself. I remember when this credit union was so helpful and the old branch manager had done it before for me. But this showed no care for my obvious disability. Where did the extra effort go with the place. It’s a waste of time to have to come back when you can at least look it up and attempt. I would understand if it didn’t show after an attempt the investigation as she called it
-
April 2023 by John S.
Sick and Tired of this bank sending me Junk mail almost weekly for their life insurance and other crap I do not want. They also denied me a very small loan with a mid -600's credit score?? One main approved me right away.. As a community local bank this has the be the absolutely worst local bank. We have much better local options thank God.
-
March 2023 by Tiana B
I have been with Neches since 2018 when I originally started my car loan. I have loved them since then. Recently, I needed assistance with another loan and Jessie was AMAZING. She answered every single question I had and was very patient. I always have great service with Neches. I’m so happy I bank here.
-
January 2023 by Aurelio Ayala
Very helpful , very kind people inside and at the drive thru. Awsome bank!
-
July 2022 by Jaysa A.
HORRIBLE! Do not finance your car if you plan to refinance in the future! You will be stuck with them forever. Now we won't be able to lower our note during this recession.
-
April 2021 by Vanessa G.
Super friendly and helpful, helped me get a loan to help my credit and helped me save!
-
March 2021 by Penny Layn
By far my favorite Credit Union in Southeast Texas, only once within 5 years (last year) was there an issue with a bank teller. However it twas a older lady and covid was running rampid, so I let her neglect of professionalism slide, 5 stars
-
October 2020 by Odon Obadyah
Always there to help. Excellent Fraud warnings. Money available immediately, unlike other banks with 1 to 5 day waiting periods.
-
September 2020 by Cableguy577
This bank is so slow , every time i come here the line is backed to the street.
-
May 2020 by Yoselyn Elias
Rude customer service every time I go , hire better people or train those better .
