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April 2024 by Etoy J.
I had to wait 25 minutes for a Strawberry lemonade aćai drink, this location on Dowlen is close to my house but ill drive to the one in Nederland which is 25 minutes away for better service from now on. Please get better management and staff
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March 2024 by Camila SanJavier
If I could give this location 0 stars I would. Been living here for 5 years and the past few years it's been awful. The GM is horrible. They treat customers awful and the food/ drinks are disgusting. They use dark espresso instead of blonde in drinks that should have it. If you ask for light ice they just give you a half empty drink they don't even top it off with milk. They just give you an $8 half drink.The chicken sandwich is HORRENDOUS. It's literally a frozen chicken nugget that they microwave and mine was still chewy and a little frozen and soggy. The bread is tasteless cardboard. You'll easily wait at least 30 mins here whether you order ahead or in the drive thru. And again- the employees have a terrible attitude. When you're waiting at the window your drink will just be sitting there, melting while they're either talking and messing around or just gone.I've complained several times. They either need to replace the GM or just shut this location down. I drive all the way across town just to go to the one on college now.
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January 2024 by London Singleton
Just came for the iced Lemon Loaf , gets me in trouble every time ?
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November 2023 by Bella Richards
My experience with Starbucks yesterday was terrible. Only giving one star because I can’t give less… the attitude of one specific employee is terrible! After waiting in the drive thru for probably 30 minutes I finally received my drinks and food only to be met with rude service… even when I ordered at the screen you could hear the tone and bad attitude. After paying and being given my food still waiting for my drinks I look through the window and see my drink just sitting there. Wondering why it’s just sitting there melting the barista finally comes to the window and hands me a drink. (Not the one that I was watching melt) I proceed to say “I ordered two drinks” in which the barista says in a very rude snappy tone “I know”. I’ve given this location multiple chances but do not think I will be back… as someone who works in the service industry I don’t care if I’m having a bad day or not I always treat every customer with kindness.
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November 2023 by Cookie Chaudry
Incomplete drink! Some ingredients were missing which caused latte to taste horrible!
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October 2023 by Mary East, LPC
If this is the one in Kroger, I love it. Much better than on Dowlen.
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September 2023 by Diana Waggoner
Need more employees. 30 min wait!!Very slow service inside and drive thru. Crowded
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September 2023 by Charlotte Hoover
Love ? my
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September 2023 by Rachel Ward
After 3 times in a row, I’ve learned my lesson. This location does not seem to be able to get mobile orders right. Each time I go, my drink is bitter. This time I added an extra pump of the sweetener because I thought maybe they’re just putting in such a light amount that I can’t taste it. It came out exactly the same. Absolutely bitter. No sweetener whatsoever. Sure, this is a first world problem, but at over $6 a drink, I would appreciate it to be done correctly.
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September 2023 by J Broom
Absolutely filthy 100% of the time. Patio overflowing with trash, the same peace of fruit has been under the front of the bakery display for a month, my shoes literally stick to the floor. Patio smells like urine. Usual wait for a mobile order is about 25 minutes even when your the only one there. My expectations for Starbucks is low these days. They’ve gone down hill all over the country. Local small business coffee is better.
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September 2023 by Un Qnown
Terry and Courtney are amazing. Come here and skip the other one in the parking lot. So worth it!
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August 2023 by Jacob Salis
at least they always fill the frappes up to the top of the lid!
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July 2023 by Tammy Gorgano
Bee always makes my visit a pleasure! THANKS Bee for always having a smile on your face and for never making me feel as though I am putting you out!!! You ROCK!
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May 2023 by Debbie Holton
They messed up my drinks. I talked to Haley and they agreed to give me my drinks free the next day. Came in and the guy literally felt like it was a lie. I had 3 drinks and I got one drink,
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April 2023 by Meghan Cobb
Ever since the remodel which took an attractive retail space where people could study, meet friends and enjoy a nice atmosphere .. and turned it into a tiny gray closet less clean than a public restroom... consistently out of oatmilk... I can't figure out why I don't always drive out of my way and stick to Rao's.
