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November 2024 by Tyler Morris
Josh was very helpful. Got us started with a new account. Very professional and friendly.
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September 2024 by Kendra You
Josh is awesome there very friendly and helpful with opening my accounts
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August 2024 by Rayza Falcon
Great place, thank you joshua for opening a bank account for me!!
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July 2024 by Michael Johnson
Went to open an checking account with my wife. Joshua Fontenot helped us open the account and made the process very easy. He has great customer service and was very patient and thorough with us. Thank you and look forward to doing more with you all in the future.
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July 2024 by Oriel Davis
Spoke with Joshua Fontenot, AMAZING customer service and was so patient. Thank you so much and look forward to working with you in the future!
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July 2024 by Nicole Dunn
Opened a savings account for my niece to surprise her for graduation in 2 years. Joshua Fontenot was great at assisting me. I hope to come back and open a personal account.
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July 2024 by Dollie Bell
Joshua was best in starting me on my new account with my account he explained the steps were I could understand I will recommend him to my friends and family. Thanks Joshua Fontenot
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April 2024 by Justin Galeazzi
Very good service Joshua was great to work with
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March 2024 by Kierra Warner
Joshua Fontenot is the absolute best ! He was very nice and helpful. Answered any questions and concerns . Great experience overall.
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February 2024 by Kie Babie
Joshua Fontenot is the absolute best ! He was very nice and helpful. Answered any questions and concerns . Great experience overall.
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February 2024 by tiffanyrochelle34
I went into the Phelan Beaumont Branch today and Joshua was so very helpful and professional! His customer service was amazing. He navigated the process from beginning to end with ease. The other employees that were present were all so nice and polite also. This has now become my favorite bank. Thanks Texas First Bank!
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February 2024 by tarasha robinson
Josh Fontenot got it done..quick fast and precise. The products are totally benefical.
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February 2024 by Gabby Rodgers
Josh is the best! Very friendly, helpful and a great additude.
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January 2024 by Malori Douresseau
Joshua was very knowledgeable and made me feel comfortable opening my account. My visit was awesome. Thank you again !
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June 2023 by Camryn Meraz
This entire experience at this branch on Phelan is upsetting.I come from a banking background, reviews are important and I RARELY leave them because I don’t want to ever ruin someone else’s day… but this is over the top at this point.Unfortunately this bank just likes to say no. For nothing and no reason, just the answer is no and you have to prove your point for them to change their mind. It’s discouraging.Mary opened my bank account. She’s currently on maternity leave and she is absolutely INCREDIBLE. Mary will go above and beyond to help you. Today, Josh helped me. He’s in training and did everything he could to help me. He wasn’t quite in the ropes yet and I walked in with an international wire. Wires alone are tricky so when he said he was in training.. instantly I had plenty of patience because there’s only one way to learn.Jessica, his trainer, helper, whatever she may be… her attitude was poor. Terrible and the absolute most uninviting thing I’ve ever experienced. Granted, everyone has bad days but I was at this bank for over an HOUR. She BARELY helped him. Even straight up looked at me and said “I have to finish this before I can help him.” No one was in front of her and she was more than likely doing a wire for someone behind a desk. I’ve been here for 30+ minutes at this point. Josh kept apologizing and he felt helpless. He printed out my wire (after she said it looked fine) and I had to correct where the beneficiary information goes, the SWIFT code goes, etc. Basically international wire 101. So then she comes over with still, a terrible attitude. Grabs my phone and wire form that Josh printed.. brings it into Michelle’s office and says “she’s going to take care of it.” My initial thought “Okay cool, I can get out of here and Josh can get some help.” I asked Jessica “Is she gonna take care of me in her office?” Her response (not even making eye contact) “No. She’ll be out to deal with it.” Deal with what?Michelle comes out of her office, addresses Jessica (not Josh) - walks back into her office. She didn’t even greet herself to me, apologize for the wait, NOTHING. I was so shocked.Jessica walks back over and tells him what to do. Walks off.I wait another 15 minutes … this is while she says she has to finish her wire before helping with him. I’m at the 50 minute mark at this point.She walks back over, says it looks good but she’s sure “I can correct him if it’s not.”I look over it, say it looks okay to the best of my knowledge but again, every bank is different.Josh apologizes for the wait and before I get out of the door Jessica says “You need to tell her it will be sent out tomorrow because we’re past cut off.” Knowing good and well I was in before cut off and submission was possible before cut off. I told her I heard her and thanked Josh again.I will be leaving this bank and I hate that. Banking is a clientele business. It always has been and always will be.
