-
February 2024 by Gee Richard
Terrible awful rude employees at Beaumont TX store. Busy talk on phone not helping customers. Need to fire those working at the store.
-
January 2024 by LC She
I should have read the reviews before picking up my online orders at the Parkdale Mall CP location. I have went to pick up orders on a few occasions and my first time was so horrible that I called the online CS to report the store employee(s)Apparently it fell on deaf ears from corporate because nothing has improved. After today I will no longer pick up orders at the store. The CP online gives an incentive (20% off) to pick up your order in the store. When you get to the store your not greeted, your ignored and treated like your an inconvenience. The employees will visit with each other and their children they bring to work with them but will completely ignore you. I would believe that the company would love for the online customer to shop in the store the day you pick up the online order, however my experiences at this location has been the complete opposite. Today I arrived at 10:05am to find the store still closed, the store opens at 10am. An employee finally appeared from the back of the store around 10:10ish, not much of a big deal to me until the employee looked at me and then made this loud Ugh noise, she then came and lifted/slammed open the metal gate. No good morning only a "Are you here for an order?", the rest of my visit was just as unpleasant and unprofessional, I had planned to shop, but no thanks. The employee was busy having a personal conversation on her headset while she was handling my order, didn't offer a handled bag to put my order in to make it easier for me to possibly shop in the store. I left out of the store carrying two big shipment bags, I couldn't even shop at other stores in the mall because of this store. My first visit was even more unaccomodating, I had to walk out and go through the mall with a big box and try to hold my child's hand. These employees need customer service soft skills training. They could learn alot from their overseas colleagues that handle customer service calls and get paid so much less than them. Since my very first visit that turned out to be a bad experience I have purposely been extra kind and engaging to see if the employees would be more friendly with me, but every time I visit it starts with an unpleasant feeling that I am a nuisance othwr than a welcomed customer. I have never showed any conflict with any of the employees but observant of how myself and my child are treated while in the store. Please CP management team either replace these store employees ortrain them on how to acknowledge and greet customers, how to be courteous, and how to be more accommodating to customers picking up online orders (just because we order online doesn't mean we aren't customers or won't shop in the store) and please please please teach some professionalism.
-
October 2023 by jessicaanabel92
I don’t know if she’s the manager or what.. but it’s a certain employee who stays stocking shelves and is extremely rude! The other day I went in to buy (for the first time) and waited 10min to get checked out and SHE SAW ME and didn’t bother to check me out… I even told her nicely that I was ready and nope…. So I just left. Today I went to pick up an order and she told my son to step off of something with a nasty attitude. There’s a nicer way to talk to children… IF I go again I’ll be sure to get her name.
-
August 2023 by Karla Tizol
I went for back to school shopping.I was looking at the navy pants by the front gate and I noticed the manager was there so I asked if she had a certain size. ( I had already looked everywhere and couldn’t find the right size. )While on her phone, her response to me was, “Everyone thinks we close at 9pm, but we close at 8pm.”I looked at the time and it was barely 7:00pm with the gate 3/4’s down so no other customers could enter. ??♀️She proceeded to say that she was tired and wasn’t gonna bring anything else out.Corporate needs to step in and intervine with the store manager. I only saw 3 associates in the store. One cashier (with a horrible attitude as well), the manager blocking the entrance and another associate who looked like she was clocked out since she was just chatting it up in the front.They’re loosing money and customers. I’ll never EVERRR be back.
-
August 2023 by Maria Arellano
My order was lost and the store confirmed it as a pickup when I was there waiting for an hour or more at the end I did not receive the merchandise or a refund.
-
June 2023 by Renee WL
Been to a lot of CP locations the last 7 years with my kids and will for several more years, but I won't go back to this one. It's worth the drive to literally anywhere else. The mall closes at 8, but at 20 to 8, they told us "We close in 5 minutes." This was after the one was rearranging the shelf I was looking at literally WHILE I was looking and completely in my way. Then she perched on a seat no more than 5 minutes away and stared at me like I was about to shoplift. Still spent over 200 dollars on clothes because my kids needed them, but that's the last time I'm going to this particular location. EVER. I mean, the mall obviously had some undesirable types lingering around, but I've never been so annoyed by a retail worker. Get out of my way, let me shop. Good grief.
-
April 2023 by Stephanie Baxter
I’m not sure who does the hiring at this store but seriously, do better. An hour prior to closing and the gate is half down. I went in for a return and the “manager” (in a crop top with belly showing) is chatting with another employee while I stand at the register and wait for them to finish talking. Then she can’t figure out how to return the items I purchased online using Afterpay and tells me she can just do a gift card or I can call and figure it out myself. She insists I have an Afterpay card number which is non existent seeing as how it was the first time I’ve ever used it. I’ve never seen people this unprofessional working in a children’s clothing store in my life.
-
September 2022 by SassyB diy
Literally the worst store I've ever encountered! I was given a partial refund for items shipped that never arrived but wait there's more.... Children's place has a package that was never delivered from ups and they don't want to refund me for it
-
March 2021 by Jay Johnson
Hands down the rudest customer service I have ever received.
-
August 2019 by Patty Nixon
Purchase items online never delivered called customer service to inquire to no avail phone always assisting other customers even soon as they open and emails get no response just either resend order or refund my money. Tracking says you received your merchandise back on July 22nd, so i expect my money back. Worst customer service ever.
-
August 2019 by Samantha Slifer
Waited in line for 17 minutes to get 2 tshirts my boys picked out. There was 1 cashier and 3 people stocking.
-
July 2018 by Heather
Store smelled BAD!!! Went to Crazy 8 instead.
-
December 2016 by Elaine Wheeler
My friends and I were doing last minute shopping and got some great deals. We even signed up for email deals. When signing up it ask for your email address to receive $10 off your 1st in store purchase. Well I'm still waiting on that email confirmation ðŸ˜
-
January 2016 by Briana Pollard
Sales sales sales. And they are awesome.