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October 2023 by allison ruffing
Fantastic experience! Very knowledgeable and friendly staff made the entire process easy. Plus the technician helped us troubleshoot an issue with our vehicle’s towing lights and identified a blown fuse. Quick and easy fix that we wouldn’t have found on our own. Above and beyond customer service!
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October 2023 by Christina Gordon Gordon
Checking in was a mess. The associate never told me where my U-Haul was located never walked me outI took the wrong oneIt’s stressful enough moving so when I was instructed out the door to the left I assumed it was my rental. 2 hours later the associate called me saying it was my negligence and I took the wrong U-Haul to bring it back immediately because they are looking after the equipment!! Very unprofessional and laughed when I asked why wasn’t I given clear instructions. Another customer had a fuel pump go out in their rentalThis location needs to be thoroughly retrainedHorrible
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October 2023 by Christina Gordon G.
Checking in was a mess. The associate never told me where my U-Haul was located never walked me out I took the wrong one It's stressful enough moving so when I was instructed out the door to the left I assumed it was my rental. 2 hours later the associate called me saying it was my negligence and I took the wrong U-Haul to bring it back immediately because they are looking after the equipment!! Very unprofessional and laughed when I asked why wasn't I given clear instructions. Another customer had a fuel pump go out in their rental This location needs to be thoroughly retrained
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August 2023 by Joshua Washington
Left the lot with truck just for it not to start again and left stranded with customer service saying they can't get a mechanic out for another HOUR? REALLY? NEVER GET A TRUCK FROM THIS PLACE!
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July 2023 by David Cronce
Reservations don’t mean a thing to them. Couldn’t plan something out to save their lives.
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June 2023 by Shelley G.
I would give zero stars if I could. They canceled our reservation the day we were to pick it up. no phone call or anything. Apparantly, they had another reservation on it as well as ours and gave it to the person who came first. We reserved it MONTHS in advance.
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June 2023 by IAm Sunshine
PLEASE READ THE REVIEWS BEFORE DOING BUSINESS HERE!!!the workers at this location are completely rude via phone and lack professionalism(to be expected for the area). I was left on hold for 40 min to confirm my equipment was in fact ready (it was not). Your reservation is a JOKE to these people. More like a request then a reservation, so don’t expect to actually pick up when you reserve.
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May 2023 by Paul F.
They have plenty of rentals business but usually only one clerk who treats everyone like criminal. I resvered at noon wa the 30 minutes early and still waiting on help. I use this place 3 times and they are consistent on customer service sucking
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January 2023 by Seth Dezan
We brought back the truck here because uhaul asked us to. And when we got here we had to wait for the employee to look it over and he stated that even if you get the best uhaul insurance it does not cover the vehicle fully. Why would you pay extra for the insurance if that’s the case? 1 star period.
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November 2022 by Ashley Walker
Reserved a truck with a weeks notice. I get a call 30 minutes prior to pickup time letting me know the previous renters had not returned it. Fast forward to an hour after I was supposed to pick up the vehicle and they do not have a truck and cannot locate one within a 50 mile radius. But if I still want to rent the truck I would be ready tomorrow at noon. This is absolutely absurd and has cost me time and MONEY at this point. I reserved the truck for a reason, not for my health! I am beyond annoyed and frustrated that they left me high and dry!
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September 2022 by Patricia Hebert
Customer service sucked, dolly that was requested at time of reservation was not available, the guy was rude to my husband when he was doing the process for his license, he has trouble reading, the guy pointed to his phone saying well you should read it
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August 2022 by Jerry Roberts
Absolutely horrible location. The employees are rude and unprofessional. One employee told me I was banned from renting which was later found to be an error on uhauls computer system since I had never rented anything in the past. Tried to call the mgr about this and left messages which were never returned. Spoke with the company president who stated that this should have not happened and told me on more than one occasion when I spoke with him that he would have mgr call me. President also told me he would issue a refund for trailer I rented at a different location that had much better customer service but after more than 3 weeks still waiting on that refund and still haven’t heard from the mgr. can only assume he condones the rude and unprofessional employees. Go to any uhaul location but this one.
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August 2022 by Jerry R.
This is the worst location I have ever seen. The management is a joke. Doesn't care and will NEVER call you back. He condones his rude and unprofessional staff who have the worst customer service skills I have ever seen. The manager and all staff need to be cleared out and start fresh. I'm sure this will fall on deaf ears and corporate will do nothing because there are multiple bad yelp reviews and multiple google reviews that all say the same thing. Horrible management, rude employees. Best advice go anywhere but to this location for your uhaul rentals and storage units. gave it 1 star because there is no way to post zero stars or negative stars but that's where this place belongs.
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August 2022 by Weston Hodge
Could've robbed the store clean and no one would've noticed - a complete ghost town at 9 on a Friday morning. Not a single employee anywhere to be found. Called corporate to cancel my order after sitting for 15 minutes, and bought my boxes from Home Depot instead. What a joke.
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August 2022 by Brian Kamman
Horrible customer service. The owner was extremely rude and probably the reason no one was there working as well. Even backed me up into the trailer he was guiding me to hook up to. The only time ill be back is dropping off this trailer....sadly.
