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March 2024 by karrie pearce
They are fast and always have what I need when I’m not sure what I need, making shipping pleasant!
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March 2024 by Alton Avery
Ease and convenience
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March 2024 by Hugh Hawkins
Extremely fast service, convenient location, and the best service you can ask for. The employees are super friendly and helpful on every visit. I can with confidence, highly recommend The UPS Store in Beaumont Tx.
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March 2024 by Hunter “hunt” Washington
Fast service wonderful costumer service extremely friendly environment what more could you ask for!
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February 2024 by Lorrilea Grantham
Fast courteous reliable
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February 2024 by Regina Sensing
Fast and friendly!!!!!
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February 2024 by Andrea Haynes
I found it !Right behind CHICOS
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February 2024 by Derrick Rosales
Terrible derogatory music choice.. very filthy language...Very unprofessional
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February 2024 by Joe Sasser
Really crowded, people backed up to the door. Employees seemed to be talking to each other in the back, not really paying attention what they were doing.Taking too long to pack an item for shipping, and at first saying the ship to address didn’t exist, even though I was showing it in 2 different gps apps on my phone ?.The rate to ship from TX to WI was more than twice the price of shipping an order placed the same day from London to TX!!Going to have to rethink shipping options for the future.Girls were friendly, but it seems this may be their first job. Not really focused on customer service or productivity.
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February 2024 by Robin Smith
I dropped 12 pkgs at UPS-Dowlen. Immediate update on the item whether an immediate refund was given or if it was an acknowledgment of it even being received.Didn’t happen here.At the Dowlen location they bagged as i submitted the QR…keeping up. These people placed my returns lined up against a back table with the ticket under it. I never received notification of credit. I have been there before. I tried them again last week. Never again!And the fact the Owner/manager provides a paragraph of an explanation of anything says alot.If they’ve received a good review that person was lucky and I’m glad for them.
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February 2024 by Jessbcreative
Kind words go a long way in customer service.I was behind a woman that needed her Amazon label printed, she explained that she was in last week and they did not charge her to print a label and she noticed they didn’t charge another customer to print her label printed.The woman left saying she’d print her label at home and said thank you. After she left the employees (young ladies) behind the desk said out loud “she was cheap and did not want to pay” and laughed at her.I told them a kind word goes a long way and they had been harsh to several customers, they seemed to think it was funny.This was my second trip in the store today each time was like this. I’ve heard the type of attitudes that were displayed usually trickles down from leadership.Some additional training may be helpful to all.
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February 2024 by Kavin West
Came to this store earlier today to return a package. Service was fast and easy thanks to Kennedy, who was the first to come help me out when no one else was even looking up. She was very nice and her help was much better than the kind I usually get from the store on College… Whole process took less than 5 minutes to get in and out of there. It’s a further drive but I will be using this store more often from now on?
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February 2024 by Joy Youngs
It's so easy to send and return items, the employees are so friendly and helpful, there is nothing to worry about...
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February 2024 by Wally Mathews
Prompt delivery
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February 2024 by Jennifer Yocham
I love this store. Other UPS stores don’t come close to the same customer service.
