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January 2024 by Jack Marinangel
I’ve been going to this 7-11 for years. Usually no problems but recently anytime I try to get a 20oz coke, they keep putting 2 slices of pizza on my tab without even asking me if I wanted the pizza. They say they have to do it due to a “promo code” but it ends up charging me more than what I should pay for the coke… if a customer doesn’t ask for a product, it is not appropriate to put the product on the bill due to your promotion. Usually 5 star service, but it only takes one time to lose a customers trust
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December 2023 by Bryan Santschi
Watch them when they check you out, they like to charge you extra or theyll take that hangover bottle on the right side of the register and swipe it when you’re not looking and put it back. He just tried to charge me $8 for $3.99 meal and when I caught him he tried to play defense and said oh let me put the discount on. His name is Mena.
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November 2023 by Becky Lee
Good store even though I wanted horchata, and it was empty. Lots of other drink & food selections. Friendly store clerks.
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October 2023 by Sam K.
This 7-11 *used* to be great! Back in 2017-19 it was clean, nice, and well-stocked, with friendly staff. But something happened, and now it's a dingy pit of misery and meanness. Two standout experiences: I went there one night to get a drink and maybe one of their lemon hand pies (which are AMAZING, btw; they're at all 7-11s). I, a woman in her forties, arrived at around one a.m. on a weeknight in fall. When I walked in, I was stopped by an unfriendly cashier and told I needed to leave my purse at the counter--I was not allowed to carry it with me (I assume because of shoplifters). I was a bit offended, but more confused; I was the only customer in the store! If they suspected me of being a shoplifter, was it really going to be that hard to keep an eye on me? Not to mention, they didn't tell me I just couldn't carry my bag with me, they told me I HAD to leave it at the counter with them--that was "policy," they said (i.e. they didn't say I should go put it in my car or something, they just demanded that I hand it over). Uh...no. I left and went to the other 7-11 down the road at Bedford-Euless, which is smaller but way, way friendlier! The best one, though, was the July night when I went in to get my husband a Milky Way Midnight, which the other 7-11 doesn't stock. I grabbed one of those, a drink, and one or two other things, and went to the counter. The (rude, disheveled) man behind the counter tried to ring up the Milky Way. It didn't register. He tried again; he tried a few times, and each time got a flat, angry beep from the UPC reader. I offered to go grab another one, thinking maybe there was a problem with the wrapper on that one. He said okay, so I ran down the aisle to get another (at this point there were a couple of people in line behind me; I apologized to them, and they all gave me sympathetic, friendly looks and said it was okay, which I appreciated). Same problem: doesn't register. I told him the price; he stared at me blankly. I told him again, thinking he could manually enter the price. He replied, "You can't have." I said, "I'm sorry, what? I can't buy it?" He shrugged. "You cannot have." I said, "Okay, well...just these things, then." He rang them up, I paid, and--this is the best part--he picked up the Milky Ways, held them out to me, and told me to *go put them back on the shelf.* I stared at him for a moment. "I'm sorry?" "Go put it back. Back on shelf." I said, "You want me to go put these candy bars, that won't ring up and you won't let me buy, back on the shelf for you? Seriously?" I assumed--incorrectly--that when he heard me say it out loud like that, he would realize how ridiculous it was to not only ask me to do his job for him after he refused to manually enter the price or help me in any other way, but to re-shelve *an item that neither I nor anyone else could actually buy.* (I guess so he can secretly laugh at the next poor dope who foolishly assumes that an item on the shelf, in the original manufacturer's box and with a matching store price label, is available for purchase, rather than being part of the decor?) I heard a couple of snickers from behind me--they got it--but he did not. He just nodded and said, "Yes, you put back." I considered, for a moment, refusing. I thought, very briefly, about just laughing and walking away. But there were people behind me, who had been so patient and understanding, and I didn't want to chance him deciding to go re-stock the Mysterious Milky Ways No One Could Buy right then and there, thus leaving all those people waiting for his return. I would not have been surprised had he done so. So I went and put them back, shaking my head and rolling my eyes, and left, exchanging cheery, amused waves with my fellow sufferers--I mean customers. I've been back there once or twice since, when the *good* 7-11 at Brown Trail and Bedford-Euless has been out of lemon snack pies, so my choices are
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August 2023 by A. Carter
The owner is an a******. There's no nice way to say it. A lady was having trouble with her car at the air pump. The store's not busy. Plenty of employees to go out there and help her. Not a single person goes out there to help her. They don't give her a refund. This isn't owned by good people that's for sure.
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July 2023 by H I
Deceptive practices.Got cup of ice. He rang me up for cookie @79 cents. I said I got ice. He said yea, the ice is 75 cents. I said, you rang up a cookie for 79 cents pre tax.I did NOT make the purchase, and I'm happy I didn't after reading reviews.
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July 2023 by Manda Frausto
Always clean product knowledge is amazing very helpful
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May 2023 by Believer In Christ
My daughter had to use the restroom, she almost had tears coming down her eyes cause she was about to go in her pants. We asked the man if he could hand us a toilet paper because there was no more in the restroom and he said no. He literally had a roll right I front of him and he said no. I even said my daughter really has to go and again he said no. My daughter couldn’t believe there were rude ppl to this extent.
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April 2023 by Cristina
My daughter had to use the restroom, she almost had tears coming down her eyes cause she was about to go in her pants. We asked the man if he could hand us a toilet paper because there was no more in the restroom and he said no. He literally had a roll right I front of him and he said no. I even said my daughter really has to go and again he said no. My daughter couldn’t believe there were rude ppl to this extent.
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April 2023 by Michelle J
Shorted me change bc of lack of change....so, 7-11 owes me literally .15, 15 cents....in AMERICA, cash and coins are legal tender....15 cents matters...7 Eleven owes customers money and this poor employee does not have enough change...it is unfair to him and I believe quite possibly illegally to not provide accurate change on sales.I purchased a breakfast burrito and gave him a $20 bill, He gave me $13.80 and told me he'd could not get me the other 15 cents ...
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April 2023 by Camon Buchanan
Orderd from the 7 now app and the store marked my item as picked up when I got to the store the store employee refused to give it to me they are scamming people out of there money and refusing to refund
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February 2023 by Paul Jones
The store charges some bs extra made up fees for cash app! Had employee take a extra dollar on top of $1 fee that they get from cash app. One time clerk put one dollar in his pocket right infront of me saying it's store fee. Apparently this is the owners policy that's not something that cashapp states is part of their policy. Only store that pulls this is this particular 7-11. I know it's a dollar fraud but still stealing!!
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November 2022 by Megan Gonzales
The ladies' room is a bad time. The light bulb was giving up on life, as I entered the room. The toilet hasn't been cleaned today.. maybe not this week, zero soap or sanitizer, which, ya kinda need after stepping foot into a bathroom that looks like this one... At least I was able to get a decent price on gasoline, I guess ??♀️
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November 2022 by Christopher Wheatley
absolutely the WORST customer service experience Ive ever had,i used to frequent this location for a few years using thier atm,until one day,i decided to put in an online order using the 7now app however when I arrived to retrieve my items the man behind the counter told me there was no orders and that I would be getting refunded,7now customer service however informed me that not only did the order go throughbut that it was marked as PICKED UP...YES, u read that correctly,this man planned to STEAL MY MONEY ...only thing worst then a thief is a LYING Thief,the most evil and heinous of all criminals...
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October 2022 by Grape Daddy
When the pumps are all working it's an easy in and out. Good location to get right back on 183 east.
