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October 2023 by Nailed By Alicia
I would give yall a 5 because the dr and nurse were great . But every chair in the waiting room was filled with dog hair. I know people take their dogs everywhere with them these days but nobody wants to sit in dog hair at a drs office . My appt was at 10 am today so hopefully when I come back next month I do not have the same issue
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September 2023 by Amber Stevens
We have been going here for 9 years and it has just gone downhill. We have finally found a new Dr. today after such an unpleasant phone call. We switched insurance and we were trying to give over our information. We kept getting asked what website we used. We let the lady know it was through a private agency and she kept saying it didn't matter what our provider was she needed to know the website. When we were talking she tried to cut us off but we kept with are question and she rudely said "like I was trying to say" We called our agent and she was confused by the question also and told us to give them the customer number. We called back and she said she cant call customer service and that she needed to know if it was a market plan. This was never asked at the beginning and then she ran our numbers. She put us on hold for over 10 minutes and then someone else came back saying the number was invalid. She imputed it wrong and just walked away. Dr. King was amazing, but her office staff has always been so rude and unwelcoming. With the amount of local Dr's in the area we shouldn't have to deal with this.
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August 2023 by Arron Caves
Don't go here been going for over 3 years. Had a couple of missed apps. 1 due to covid they told me not to come in and just missed one due to a death and the family. Didn't even tell me just dropped as a patient without any warning. Dr. King was awesome but Dr. Cook should just stop being. Doctor he's a joke.
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August 2023 by Crystal Murphy
The point of my visit was to have a prescription sent for a CPAP, which my previous PCP couldn’t do due to issues with the supplier. This man and his incompetent staff, after listening to how this untreated apnea is interfering with my daily life and suspecting that it’s NOT mild (like my original results said), not only refused to refer me to get help for this, but also REFUSED re-evaluation, stating that if he were to reevaluate he’d still go off my original, mild OSA results. And that defeats the purpose of a reevaluation. 3 weeks of my life WASTED. DO NOT GO HERE.
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May 2023 by Kaydee Lai
I have been coming here for years and it has always been a great experience from check in to check out. That was until today May 25th. I came in for my appointment to check in and there were 2 ladies at the check in desk, one directly in the front and one further back. The first lady to help was super sweet. But as the one from the back interrupted the check in process she was very rude. She started asking me personal questions that I could not answer from the top of my head. And proceeded to get a little louder asking questions ( that were private, all of this happened at the check in desk) I understand that at that moment there was no one else in the waiting area but still, it was very unprofessional for her to ask me like that and expect me to just answer. And then she seemed to get upset because I could not answer her questions right away. I understand it can be frustrating when you need questions answered and the patient cannot answer right away but there is a way to handle that and being rude and getting loud is not one of them. She seemed more worried about filling out paperwork wrong than to actually take a moment and explain to me exactly what she needed. I am very disappointed in the service that was provided at the check in time. The actual appointment with Dr. Carol and the check out process were as usual very pleasant and easy.
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March 2023 by Brittany West
Dr. Cook tried to get me to take Paxil and said it is fine to take during pregnancy. My OB, and the American College of Obstetricians and Gynecologists, say that Paxil is UNSAFE during pregnancy. He is giving out dangerously outdated advice.
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January 2023 by Wanda Marie
My first office visit was yesterday. NP Carol King was awesome. She was very nice and caring. The staff was also polite and very professional! I have found a great office. Happy New Year you guys!
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October 2022 by Jennifer W.
NP Kelly Hale is the best. Friendly, Professional, and thorough! I appreciate the time she takes to listen and explain answers to my concerns. I definitely recommend her services!
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October 2022 by cory gonzales
TLDR; doctors great BUT staff is extremely unreliable to a point of endangering patients…UPDATE: Dr. Cook attempted to get me to delete this review… that’s concerning and completely unprofessional…Dr. King was great but it’s unfortunate her amazing personality and care for her patients is clouded by an office staff that drops the ball and is unreliable. I have had to ask THREE time to have a prescription filled for medicine my body is PHYSICALLY dependent on. Because of there incompetence I’ve been WITHDRAWING from my medicine for 3 days. Im extremely uncomfortable and physically/mentally not okay. This is completely unacceptable. I am extremely disappointed. I only hope they can experience what I’m going through because of there mistake.
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September 2022 by Solanch S.
This has been my to go to doctor for years and also my sons , the nurse practitioner that has helped me throughout the years is great ,With all that said the lady at the front is extremely rude, we have been visiting for the past 4 years and I've been worried about my sons health lately schedule an appointment for him and his FATHER took him and they refuse to help them because he wasn't on a list , his father explained that he was the father and to our understanding the list is for non parents , they said that that's correct but they change their policies , i schedule this appoint 2 weeks ago and they didn't inform me of the change his father took off of work to make it to the appointment and the lady was extremely rude . I called to make sure , and she was rude to me as well my sons father felt discriminated against because he is a red head with blue eyes and our son has black hair and he is brown , this is an issue that we have never had before If this change I understand but let their clients know before the appointment .
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August 2022 by gary Dee
Require negative Covid tests for toddlers prior to visiting. They rejected my son who had strep throat because of this. Never patron this establishment. They are not in the business of helping they are only concerned for themselves and money. Also, the people answering the phone are always rude for what its worth.
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July 2022 by Jenny Hoang
Updated review- Although, the DR is awesome, the office is not. I was informed at my visit that I would not be charged as my insurance covered it. On 4/7, I was charged and they told me they would change the billing code. On 4/29- they said to wait a month and it will be taken care of. On 6/29-no changes and they will "pass the message to the office manager. On 7/1, they are waiting for corporate to change the coding. I expressed concerns it will be sent to collections and they tell me they have done what they can. I would not recommend this office. Very rude and unprofessional.
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June 2022 by HGWT Fan
1) Same-day appointments are usually available, because they're not busy. Long-time patient.2) One visit (~10 years ago). Refused to prescribe the requested steroid to combat the poison ivy rash. (Wasted appointment, to go home and suffer.)3) Second visit (7 years ago). When prompted to EXPLAIN why he prescribed an expensive test for an obscure and unlikely condition and not investigate a cheaper test for a more likely condition; his answer was: "If you don't do this, then I will take away your driver's license." Personal threats when asking for a medical explanation is NOT OKAY.4) Third visit (10 months ago). Unwilling to have an in-person appointment with flu-like symptoms. Then was unable to properly recognize and identify the severity of the life-threatening condition that caused the patient to DIE in 3 days.Dr. Cook has quite an antiquated attitude with a chip on his shoulder. He's NOT the rocket-scientist doctor that he touts to be. The ego is very off-putting for patient engagement.
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June 2022 by Tori Ramos
Honestly Carol King is is the BEST! She is so sweet and very understanding. She’s the first doctor that I’ve had that actually feels like she cares about her patients. All of the staff there is very sweet and professional. I would totally recommend this Doctor’s office to my family and friends.
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June 2022 by texas painter
Carol King is an excellent health care provider . She listens and always is very thorough. I highly recommend her. Bedford Family Medicine is also just a great place!
