-
March 2024 by Kelsey Donahue
Exceptional customer service and they addresses and fixed every issue with my vehicle. I will go to them again.
-
March 2024 by Candy S.
Today was my first time ever using Christian Brothers and I must say I’m very pleased with their work. The customer service at the Bedford location is amazing. Mr. Matt and Ms. Ivory are so kind and answered every question I had. I received a quote to get my brakes done along with a list of other things my car needs in the future. There weren’t any “surprises” like there may be when you drop your car off to most mechanics. The thing I love the most is throughout the process you receive updates on the status of your vehicle. I also utilized their shuttle service which is a huge plus. The pricing is very reasonable and my car drives like it’s brand new! Thank you Christian Brothers for your hard work and amazing customer service. I recommend them 10/10, they’ve gained a loyal customer.
-
March 2024 by N Kip
A Great Experience!From the drop off of my vehicle to the completion of the repairs, As I called repair shops to get estimates, Christian Brothers was helpful providing information as best possible based on my shared information.And during my drop off, Ivory was very helpful and pleasant during the check in and shared the next steps. Also, check in is through a text link and easy to navigate to review and approve repairs.I was kept informed with timelines and once the shared tech report, Ivory walked me through the report and provided information for all of my many questions with patience and a smile.This was a really good experience and will use again.
-
December 2023 by joeglenn13
The prices are OUTRAGEOUSLY high$800 for spark plugs? $2700 for 2 wheel hubs? The pricing is ridiculous I am very aware that you need to make money as a business but you are scamming people by overcharging and recommending fixing things that are in good condition I am honestly truely appalled by the pricing. The people here are very friendly but I wouldn't recommend the worst people I know to go there is how bad your pricing is
-
December 2023 by Sam Jacobs
I am from out of town and one of my brake calipers seized up. I first went to a different shop and got an outrageous quote for the rear brakes and a wheel bearing. I took my car from there and brought it to CBA. Rachael was extremely helpful and made me feel confident that I could trust my car to be taken care of. I dropped it off the next day, and they had it back to me by the end of the day. They told me I didn’t even need a wheel bearing, did the brake repair, and sent me on my way. The work was quick and to high standards, and the staff were very helpful and friendly. We need more auto shops like CBA.
-
December 2023 by Reese Peel
Ivory and Phanie provide amazing customer service and the techs do great work. The inspection report helps me understand what's going on with my car and what work should take priority. I'll never take my car anywhere else!
-
December 2023 by James Curtin
Working with immensely terrific people, especially Fannie, was an experience beyond my expectations. Their exceptional level of responsiveness, customer care, professionalism, and good old-fashioned kindness were off the charts! I cannot imagine ever taking my vehicle anywhere else besides Christian Brothers for my vehicle service needs.Services: General repairs & maintenance
-
October 2023 by Elemental V
Amazing company! very helpful I brought my Toyota corolla 2020 in for inspection and they were very straightforward. They helped me out and gave me full inspection of the vehicle and gave me the out the door price. Super friendly and super helpful. thank you for all your help!
-
October 2023 by Paul Fuller
This time what I needed was out of their scope (dealership-only kinds of service this time). But as always, these guys are friendly, straightforward, no-nonsense, and helpful, even if they get no business in today's interaction. Playing the long game of quality and honesty.
-
October 2023 by Audrey Hanson
The people at reception were super kind, but the company was definitely dishonest about the work that needed to be done, and it's hard to not feel like they are trying to gouge and exploit people.. I expected them to be a bit pricey, but I did not expect them to straight up lie to me about the work needed.The biggest issue was my ac because my ac stopped blowing... their fix? Said needed new compressor and to fix the AC alone was OVER $3600..the problem was 100% just the blower and I saved myself $3200 by not going to CB, and also now my ac is running flawlessly and even better than before.
-
August 2023 by Sarah Weinberger
I had the most AMAZING experience with CBA Bedford recently! I had some unexpected car trouble and needed AAA to tow my car to have it looked at, they recommended CBA. I called and spoke with the nicest woman who answered all of my questions and told me how the process would work. All of this even before my car had arrived! Since it arrived after they'd closed she let me know how to do an overnight drop off and when to expect a call from them Monday morning. They FULLY inspected my vehicle and found not only the main issue but suggested some things I was going to need (which I happily agreed to have them complete). The best part is that all I had to do was click a link they sent me in a text message, reviewed the information and inspection details (with pictures!), and selected which jobs I'd like them to complete. Once my car was ready they sent me a text message and I arrived to pay and pick up my car in just a few minutes. No hassling, no upselling or pressuring, and the whole process took a day. I will take my cars there moving forward without a doubt!! Thank you CBA Bedford :)
-
August 2023 by Chris Robinson
Needed to have truck alignment checked. No charge to check it, only if it needed to be aligned. Needed slight adjustment and price was very fair plus allowed me to use coupon, which cut cost almost in haff. Took less than an hour from start to finish, great customer service. There were a lot of other vehicles there for services which tells me they must have a large regular customer base.Service: Wheel alignment
-
August 2023 by Michael Bacon
I brought in my 2015 Hyundai Elantra, key wouldn't release from ignition. They also suggested a fuel system clean and coolant replacement. I had those services done, in addition to getting the ignition key issue resolved (piece of plastic interfering with the release mechanism or signal from gear selector in Park). I brought the car in after 8 am. Everything was complete around noon. They provided a courtesy shuttle home and back to the shop. Great service, and caring Team! Very much appreciated!Service: General repairs & maintenance
-
August 2023 by Mark Wilgus
With only one vehicle and a serious electrical problem, we were in need of a timely repair of our minivan. Fanny took the details and scheduled an early appt. for the next day. A free shuttle to and from our home during the repair was provided. We were kept informed of the specifics of our problem and progress of the repair. We only lost use of our vehicle one day. A significant repair done quickly and well!. Thank you!
-
August 2023 by Savitri R. Matthews
I didn't realize was national brand, there are a couple where I am from (Tennessee). Anyway took my BMW 7 series to get an oil change and it was $257. I canceled my service request took it to the dealership where it was $99. Never thought I would witness an independent car repair service company to out price the dealership. Service and environment was amazing.
