-
December 2025 by Thomas Wiman
Store is closed
-
November 2025 by Desiree Mendoza
From the moment I walked into the door.. Samsung (the name the employee told me) ( (she had dark hazel eyes, black hair and culture of an Indian-American woman ) was completely hateful and horrible to me the moment I walked into the door. She was on FaceTime then told me “I’m not talking to them so what does it matter” and told me “call *611 I can’t help you.” in the rudest way because she didn’t want to help me. She told me she is in sales and doesn’t care about her customer service but little does she know learning how to speak to people is apart of sales. If she would have delivered her message in a more kindful way then being hateful I wouldn’t have been upset. I have NEVER in my 15 years of having a phone had someone tell me “Call 611 because I can’t help you, you figure it out” She told me “i don’t know how online works” how does an employee of the company not know nothing about the online website? It’s either poor training or she doesn’t care. I will be calling HR on this location and also on her. I will speak to whoever I need to make sure this company knows exactly what kind of employees are in the Bedford area and how customer service isn’t a priority
-
November 2025 by Jorge Aguero
That idian women screwed me over she didn't give me a receipt when I got home 1 day passed I wondered why she didn't give me a receipt and she charged my bread pay account a blue tooth jbl speaker that I never got and I paid $70 for a $25 activation fee so she charge me one on the bread pay account and one in my debit card told me because of taxes and fees was the reason it was $70. Be sure you get a receipt from this place and check what you where charged for!!.it happened 11/20/2025.around 1-2 pm
-
August 2025 by Yanet Verdecia
I love the phone...Sam helped me so well.She explains every thing in such a way. And offers phones in all possible ways...I will definitely come back
-
July 2025 by Jose Parks
I just had a great day Sam gave excellent customer service I advise her customer service to anyone
-
July 2025 by Maxwell Willows
Shout out to Sam! She was super helpful and got us taken care of despite a few roadblocks. Her attitude was great and we got everything we came in for. Fantastic experience.
-
July 2025 by Mohammad Irshad Niazai
The lady at the customer service is very rude, unprofessional and looks like she isn't even interested in her job to be honest.
-
July 2025 by Farman Nasiri
Their is a lady she dose not know how to talk to customer , she is mean rude i came to buy phone case and a phone i saw her fighting with another customers and I noticed it is her fault
You guys need to fire her ,
-
July 2025 by Shawn Shawn
Guys don’t trust this store they leake your private information and privacy, I have a package with them, and I am the package main holder they let someone to change my password when I asked her that I need to talk to supervisor she start talking shit and she says prove it nobody changed your pin and now I have different PIN numbers, the way they talk to customer that’s not professional, it is mean rude,
-
July 2025 by Patrice Meeks
Unhelpful, useless, and tried to get me to pay for ANOTHER SIM card after the one they just gave me 2 months ago isn’t working. The male employee tried to give me the sim but the female employee said no I have to pay for it when I JUST switched to cricket and paid for a brand new phone and service less than 2 months
-
July 2024 by Dante B
Frank the store manager is great help me out with a great deal for a new phone, case, and protector happy
-
January 2022 by Spencer Eagon
Salesman Brian was extremely helpful and friendly. Came in with all kinds of issues and frustrated from days of dealing with customer service and he handled everything! Answered all my questions and even took a call on his day off to help me out. Best mobile store experience I've had I a while.
-
November 2021 by khalid hussein
Excellent customer service
-
November 2021 by Matt Frazier
The manager's name is Q she's off the chain great.
-
November 2021 by Hardtail Blanton
Great staff
