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February 2023 by Abid Khan
Visit today. Excellent customer service. Ms. Uswa a young CSR but very professional and has best customer service skills.
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November 2022 by Dina Habib Agahi
I went to make a payment and the service was awesome and very professional and helpful
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July 2022 by Christian Brown
First the employee wasn't very helpful, but the worst thing was that it was over 100 degrees out and the employee was willingly leaving the AC off. Idk if it is management trying to cut corners or what, but I had to leave before I could even make a decision on what to do because of how insanely hot the store was.
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June 2022 by Dawn Teal
I wish I knew the guys name that helped me today. I went in due to my phone constantly saying I am offline. I've been to one store before and what they did worked for an hour. The guy did everything he could to help me out but sadly its a hardware problem. I had no service at all and couldn't use anything. I live an hour away and had no clue how to get home. He tried to help with looking up directions and road names. Sadly I'm not good at remembering that stuff haha. I got a cheap phone in the meantime that way I could get home. He was extremely nice and I appreciated all his help since I was stranded
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February 2022 by Bear T.
I was forced to change my phone due to the upgrade of AT&T and Cricket Wireless upgrading to 4g/5g technology. I went in planning on purchasing the least expensive Moto Android phone, frustrated as my current phone is only 2 years old. Not only was the service excellent, but found that being a long time Cricket customer, I was eligible for a free Moto 5G phone, several step ups from the one I planned to purchase! (Cricket's website did not show this!) With a new sim card, and backing up my information to Google, it transferred to the new phone! The Wi-Fi in the store enabled me to update all applications without using cellular data. THANK YOU FOR HAVING EXCELLENT PEOPLE WHO CARE ENOUGH TO ASSIST OTHERS! I am guilty of forgetting the young man's name but will refer others to come to this particular store, located in Bedford. (Cricket stores are individually owned and operated.) As a side note, Moto (Motorola) phones were sold to Google, and then purchased by Lenovo. They do not have the extra Samsung user interface, and are pure Android, making them easier to use and still do a great job. As well, Cricket being owned by AT&T, cell service is excellent!
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December 2021 by Money Mo
Thank you to Elizabeth, Kevin, & Marycela at this Cricket Wireless location, literally fixed my issue in less than 5 minutes. Wonderful customer service, greeted me as soon as me & my party walked in. Thank you so much your service is appreciated.
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December 2021 by Raul Jcarn
The worst service ever. While one of the employee didn't know what she was doing, the other was on the phone talking about how CPS don't let her see her kids. I will never go back to that place. And my phone is not even working yet. Horrible
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December 2021 by Elizabeth Sanchez
Came to the store to buy a iphone 13 and Elizabeth told me that they had deals and that i could apply for a phone payment plan and also helped me save $50 on my bill each month THIS MADE MY HOLIDAYS VERY SPECIAL THANKS
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September 2021 by Laura Nail
Late to one Sunday, before close. Son needed a cell phone asap. Our current provider did not have any phones available and we were going to have to wait for a phone. We went to cricket and they got him into a really good phone less expensive than the current carrier we are with. We are looking to move our other phones to Cricket. Very helpful and accommodating and they have some great deals going on.... should check them out.
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August 2021 by Elisabeth W.
Terrible service at this location on Central in Bedford, TX. Do not even bother going to this location. The folks at the location on Industrial across from the high school are extremely helpful! E.J.
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July 2021 by Jason Weaver
Rasham and Elizabeth Where are a great help to me and my upcoming purchase they put me in the right direction to make the proper purchase that I need to do for myself and my business and I just wanted to let all the CEOs and anyone who gets to read these notes that these guys are doing great.
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June 2021 by Valerie Duran
My husband came here to look for a new phone and the employees were incredibly rude to him. We love Cricket and have been using their service for several years, but we will not be returning to this location. Hopefully we will have better customer service at the next store we visit.
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June 2021 by Stephanie Griffith
Very helpful! Friendly, informative and great customer service. Thank you!
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April 2021 by Laura White
Best store ever and Rashan is absolutely amazing! I came in at 7:25pm (Easter weekend) after visiting another Cricket location on Beltline in Irving and having the absolute worst customer service ever. Rashan greeted me, welcomed me and asked how could he help. I told him that my phone did an update and then locked me out. I told him the Beltline store told me to go back where I bought my phone because they put a password on it. He apologized that the other store misinformed me and proceeded to assist me. No attitude, calm and very reassuring that everything will be okay. He looked something up and then did a few things on my phone and got it back to working. I thought all Cricket stores were the same but NO they are not. The customer service at this location is great, friendly, helpful and knowledgeable employees. I have been a Cricket customer for several years now and this phone was my 3rd upgrade and never an issue prior to this. Visit this location if you want great customer service!
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March 2021 by Christina M.
A.J. was absolutely amazing!!! We came in wanting to switch from our current provider, but there customer service reps were not being helpful at all. A.J. was relentless though! She was determined to find a resolution and get us switched over. We are beyond impressed with the customer service and are elated to be with a new cell phone provider that actually cares about their customers!! Thank you A.J. and the Cricket team in Bedford. Y'all are amazing!!
