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January 2023 by Google user
Worst ever pharmacy. Please don't go here of you are sick or injured, oh wait that's who goes to the pharmacy. No one ever told them. They are the rudest, non caring, horrible staff. The pharmacist Janin will scold you for talking to her or asking questions. I mean sure, who wants to know about things they are putting in their body? Then Sarah just says no when you ask a question about where your prescription is. Huh? That doesn't make sense. They clearly do not care. You are a number and they just want you to go away so they can move on to the next person. So incredibly sad and awful that sick people are dealing with this.
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December 2022 by CA MO
Worst ever pharmacy. Please don't go here of you are sick or injured, oh wait that's who goes to the pharmacy. No one ever told them. They are the rudest, non caring, horrible staff. The pharmacist Janin will scold you for talking to her or asking questions. I mean sure, who wants to know about things they are putting in their body? Then Sarah just says no when you ask a question about where your prescription is. Huh? That doesn't make sense. They clearly do not care. You are a number and they just want you to go away so they can move on to the next person. So incredibly sad and awful that sick people are dealing with this.
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October 2022 by David Monk
The pharmacy team here will go the extra mile for you. They actually called us about concerns they had about a prescription. The pharmacist personally wanted to be sure my wife understood the best way and best time to take the medication also what to watch out for. This is a very busy store the staff has doubled in the last two years but everyone there takes time to serve their customers. Tums up to Jena Imran and the team. ha ha ?
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August 2022 by L J.
Rude cashier!! My husband and I stopped here after I had a minor surgery for supplies for my wound. After we found what we needed and headed for the checkout, the guy behind the counter closed the register and WALKED off. We stood at the register for a short time before he wandered up and instead of opening up his register, he made us use self checkout. WTF!!!! You could walk to the front and tell us to check ourselves out???? We are NEVER going back to this CVS. What the heck happened to customer service????
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February 2022 by Dana Ward
This particular pharmacy has people working there with lack of customer service skills, empathy or anything else. I received a text stating my prescription was ready the day before. I went to pickup my prescription and advised the tech I was in a hurry to get to work. The young lady behind the counter proceeded to look for my prescription (which I was alerted was ready) moving very slowly. She then went to another cashier about who stated “I had to wait due to the people already in the drive thru.” At this point I’m getting irritated after I stated I’m in a hurry, my prescription was supposed to be ready. The young lady advised me it was ready, but yet she is still walking around looking for it. I advised that we had two very different meanings of ready. At this point they had to have a new count of the prescription made. There was no apology for the inconvenience, unprofessionalism from the employees and disregard of my time. My suggestion is someone needs to clean house or offer training in customer service. DO NOT GO HERE IF YOU ARE IN A HURRY EVEN IF YOU HAVE RECEIVED A MESSAGE THAT IT IS READY!!! TERRIBLE SERVICE!!!
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February 2022 by Ryan Sammons
Terribly slow and ALWAYS has a long drive through line as well as a long line at the pharmacy counter. Do yourself a favor and make the drive to another neighboring location.
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September 2021 by Alexis G.
I had an emergency and I needed to see if any other cvs pharmacy had my meds in stock because they had to order it. And I've been on hold with the pharmacy for over an hour on the phone, and I physically cannot get up to go and see if they have it in stock. This is ridiculous, This isn't the first time this has happened where I've been on hold for over an hour. You need to better prioritize your time and figure out how to attend to each customer on a timely manner. I hope you hire better staff who can manage their time wisely.
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August 2021 by Corina Markovich
Absolute worst CVS I’ve ever been to. It’s taken 2+ days to have a minor prescription filled. I cannot get anyone to answer the phone. Have called multiple times and given up after being on hold for 15-20+ minutes each time.
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July 2021 by R. P.
absolutely HORRIBLE customer service in the pharmacy.
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June 2021 by Ashley P.
We've been using this CVS to fill our prescriptions for the last 3 years and it SUCKS. Every single time we come to pick up a prescription we end up waiting in line for an hour or longer. No matter what time of day, no matter what day of the week, no matter if we go inside or wait in the drive thru... we wait forever. They are so slow. When you speak with the employees they ask the same questions over and over and they still get it wrong... that's what takes so long! Every time without fail. Last time I actually called ahead to verify they had my prescriptions ready for pickup because they never called or sent me a text and after waiting on hold for an hour they finally answered and told me yes... then I get there and wait another hour just for them to tell me they weren't ready. Do not go to this CVS. Go to a different pharmacy.
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February 2021 by Joi R.
My charger died while I was out working so this CVS was literally on the corner so I decided to go ahead and stop in for a charger so I could continue working. I located a charger at the front of the store near checkout. The cashier was extremely rude. She didn't speak or anything. It was an older white female. My total came up to like $16. I let her know that the charger along with several of the same chargers that I was trying to purchase were marked $8.49, but it rang up was $14.99. Her response repeatedly was "do you want it or not?" Then she said people move stuff all of the time. I said I'm sure but this was about 8 chargers in the wrong spot which seems as if an employee did that. She again asked if I wanted it or not and that she couldn't change the price. I did advise she should move them then and she said "yea well". I purchased it because I literally needed my phone back up and running. I will never return to this store again.
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November 2020 by Steven Evans
Didnt even want to leave 1/2 a star. Head pharmacist seems he could care less about the customer. Be prepare to wait 4 hours plus if you need something same day. Even if they tell you 2 hours.....every month. Time to move on!!
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November 2020 by Vicki Schreiber
Called the pharmacy for info and Morgan is a SUPERSTAR! She not only gave me information, but decided to jump through hoops to ensure my doctor would get moving on my prescription process. If I had any say, she would be getting a promotion.
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March 2020 by John M.
I was recently visiting Bedford at the Omni Hotel. I needed a prescription faxed from my Doctor. I received a telephone call from the pharmacy technician. She told me my insurance does not cover it because they don't work with CVS. I told her a competitor that my company insurance use. She was willing to call and fax the prescription. Now that is CUSTOMER SERVICE!!!!
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January 2020 by Jesse L.
Morgen helped me at the pharmacy counter. My prescription was ringing up at 212.00 dollars which was way more than I can spend. Before I even said anything about the cost, Morgen said that she thought there was possibly a coupon available from the manufacturer. Using her phone, she quickly instructed me on the manufacturer's webpage navigation and showed me how to register in order to be able to get the coupon. After she showed me, I sat down and spent about ten minutes registering using my own phone. Once I completed the registration, a manufacturer savings program card populated on the website which had an ID number that Morgen used to determine the discount I would receive. It turned out to be a savings of TWO HUNDRED DOLLARS!!! Morgen, instructing me in less than 60 seconds, combined with the ten minutes I took to register, basically means that, if my calculations are correct, that at least for ten minutes, I was making 1200.00 dollars per hour!!! All because Morgen went the extra mile to see that an exorbitant amount of money for medicine, whether fair or unfair, did not get in the way of potentially life saving treatment!!! Thank you MORGEN!!! :-)