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March 2024 by Jim P.
Waited in line in my car for 20 minutes, closed the grate in my face as I pulled up. Livid. Go in the next morning at 8am to get my prescription, the pharmacy won't open till 10am. Furious. Go in 3 days later and wait inside for 20 minutes while life stories are told to the Pharmacist. Done.
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February 2024 by Kerry Schwab
Wow. Rudeness abounds.
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February 2024 by Jinks Wax
I came here to use my extra care bucks and because of the sale they had on gain detergent. Ms Janette rang me up. It's close to closing and I immediately apologized for needing her to ring me up because I can never get my coupons to work correctly on self check out. I said it 3 times and not a word from her. She was obviously bothered that I needed her help. We're doing the transaction I give her my money and I ask her like hey isn't there another dollar coupon towards there? Can I use it? Her exact words were NO and I said OK so that's what you're telling me I can't use it ? your answer is NO? I go ahead and I finish pushing the buttons on the machine and she finishes cashing me out. She handed me my change and then she tells me "you need to have those coupons checked before you walk up to the counter OK that's understandable but the transaction wasn't complete and I checked it as I asked her and asked her if I could use it, and an immediate NO! I just feel you should be kind to people and it doesn't hurt to wait 30 more seconds and let someone save that dollar, what's is the big deal?I've done retail 20 years and I get it, you wanna go home. That's not a reason to be rude
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December 2023 by Hailey Parks
I went to get a Covid vaccine with the Bridge Access Program. I showed up for my scheduled appointment then the pharmacist refused to give me the vaccine because “it wouldn’t go through.” She wouldn’t provide me with any information of what that meant. She just said “it wouldn’t go through.” Gave me no other options to get my vaccine.
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October 2023 by Uswa Asad
I can not say that CVS is a bad pharmacy but this location is horrible. The doctor had sent my pain medication and it was in their system too but one of the technicians said sorry we cant get it ready as we are very behind on other things. I totally understand that but I work in a pharmacy myself we always put patients first. I am sure it can be pulled out and could’ve gotten ready in 15 mins and I was willing to wait but she gave me a big no and said come at 7pm when it was 11am when I went. Very rude technicians and the pharmacist is so unbothered.
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July 2023 by Sue Huppenthal
CVS -working to make you hate them even more every day. I am only here because Aetna is forcing me.
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July 2023 by Myraji Khaileono
I will never visit this pharmacy again my first and last the lady with the white jacket on was rude unprofessional
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May 2023 by Daniel Stephens
I thought it had to have been something malicious that motivated such low reviews. Instead, I got to meet the pharmacist myself and have the single worst experience at a pharmacy I could've ever imagined. CVS needs to close this place...
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May 2023 by M M
I hate this CVS pharmacy and the customer service of their staff when they are having technical difficulties, don't have a logical answer, or are short staffed! I wish I could leave 0 stars. Get new management, staff or something!
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April 2023 by Joseph N
I Waited 6 hours for my prescription and drove up there 3 times after being told twice it would only take 2 hours.
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March 2023 by Tess Ramirez
This location has the worst customer service. On 2/17/23 I went to get a prescription filled, they said they were out of it. Then magically found 20 of the needed 60 pills and partially filled it and told me they were putting an order in for more. On 2/21/23 I checked to make sure the order was out in and was told I wouldn’t be able to pick it up until 2/24/23 (by then I would be out of what was picked up on 2/17, but okay). 2/24/23 get a text that the medicine is on order, call and find out it won’t be available to pick up until 2/27/23. Ask them how that’s possible if they supposedly put in an order for it a week ago…no answer to that question. Then they said the only location that has any is NRH, great I’ll go there. They told me I’d have to call myself, I said can you please do anything to help me and call them on my behalf? This is the most ridiculous non customer service I’ve ever encountered.
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February 2023 by Kelly Thornton
My husband went to cvs on central drive in Bedford texas to grab some batteries for my blood testing meter about 10:30pm on February 3rd, 2023 and asked the clerk for some help and because my husband called him Sir, the clerk told my husband that we do not serve "your kind" here. Apparently the clerk was offended by being called sir, so needless to say, I ended up in the ER with severe low blood sugar and a 2 thousand dollar ER bill.
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November 2022 by Loni Connell
This place is disgusting and the service is terrible. Go to Walgreens on Central. They're super fast and open 24 hours a day.
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November 2022 by Ritz Monkey
Bad service at the drive thru. I was there before 8, but the car in front of me finished right at 8, and they just closed the window on me. All I was there for was to pick up a quick medicine!
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November 2022 by Matthew Stith
We have tried for years to get auto-delivery set up from this location. Their website claims to offer it, and they have been charging us $5 per month supposedly so we can access the benefit, but there is no way to set it up on the website, and when we called the store they didn't help us.