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February 2024 by Bear T.
I give Marcus 5 stars because he understood that my car being older but in great shape, and wanting to eliminate steel wheels, he made great suggestions and really cared about I wanted. This was my switch back to Discount Tire from Costco, as Costco takes too long, makes me wait to long to rotate and balance, and flat repairs not always done correctly. Having moving back to Kansas City and South Florida, Discount Tire was not available in those areas at that time! (THEY ARE NOW!!) While time was important, the tires I wanted were not in stock, I settled for others which I am sure are good and without spending a fortune, or comprising too much, for a car which might not be kept long. Time will tell on the Arizonian tires which Marcus said are now made by Goodyear, and not Cooper. The alloy wheels look great, and similar to the originals, so no more hassles with steel wheels and plastic hubcaps! The service was much faster than expected. I was surprised that Discount Tire no longer puts lithium grease on the studs as they once did, nor put in nitrogen. The guys doing the work were very fast, and I have to assume that all was done properly. We saved the best wheel, so I now have a full size spare instead of a donut, but I spent a lot of time making everything fit just right in the trunk! It would not have been completely fair if I expected everything to be put back just right in the trunk! I hope that this is the start of a loyal customer again! (Back from 1986 to 1992 I was an independent contract courier, doing 60,000 local miles per year and purchased a new set from Discount every year!) This particular store has slightly lower reviews than others, and did not quite seem quite as top notch as others, so please be careful to always be the best! Thank you!
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February 2024 by Dorene Fox
I deliberately went to the Bedford location of Discount Tire, since the one in my town is always crowded and the service isn't that kind. When I made my first phone call to Discount Tire in Bedford the person who entered the phone was very friendly and when I was inquiring about buying four tires, he encouraged to wait and see. When I got there the young man who met me was just as friendly and committed to making sure I didn't exceed my budget. And I was in and out in less than an hour. So give this location another try because the service was wonderful. Discount Tire guys stay professional and personable - that was a treat. Thanks.
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February 2024 by Toi Gamers (Toi Gamers Fun Channel)
Why do they always check the tire tread on the rear inside of the tire where the tread will always be the lowest? Is it si they can sell you a new tire?
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February 2024 by Anginette Jorrey
Always professional and service is good.
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February 2024 by Megan Baker
Ordered online, made an appointment, arrived on time, and they had my tires on in less than 20 minutes. Great customer service ? Bryan and Jose helped me out today.
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February 2024 by Matt from Fort Worth
Always happy with the service provided there. They try hard to fit everyone in. Clean waiting area.
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January 2024 by Teri Wilson
Kind, professional , educated employees. They have never steered me wrong. I love doing business with them!
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January 2024 by Diane Devendorf
Don’t like that you have to park, go inside, check in and wait to get air put in a tire when most all Discount Tire locations had a drive thru tire pressure check. Don’t like this inconvenience.
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January 2024 by NIZAR SHALWANI
Service is very very poor . I had done lot of business with them. Came to get some air in tires 3 times. They had line blocked and then 2 times they want me to go inside wait in line for 30 or more . Other Discount tire got done in 5 minutes. Poor Poor service and no communication.
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January 2024 by Diane D.
No longer have the drive through tire pressure check!! So inconvenient to park, check in and sit and wait for one tire
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January 2024 by Ty Lewellyn
I stressed to JOSE that I was in a rush with the possibility of losing my job and needed my spare put on. He instead insisted I buy four brand new tires, then tried selling me two and hardly took no for an answer. Feeling pressured, I only bought one tire when I only wanted my spare put on to save time.I was told my wait time would be around 30 minutes and was guaranteed less than an hour. Over an hour passed so I asked the front desk for an update. My car was FINISHED with the keys ready and no one took the time to tell me. I’m disgusted with the poor service I was given and almost lost my job due to how late I was. Zero care. Zero empathy. Zero communication. Only sleazy sales tactics. I will never return to this location and I advise others with limited time to do the same.
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January 2024 by Chris Greig
Refused to do a complementary air check. Very rude as well. Never had an issue with other discount tire locations.
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January 2024 by Jordana Hudson
Arrived around 820 sat in line for air pressure. Was told to go inside. Checked in at 835. Got a text about a vehicle that wasn't mine. Then, after almost 40-45 minutes, I inquired about my car and was told I was next. They called someone else to my vehicle to update them, and once they realized it was the wrong person, they came to talk to me. I was told about a screw in my right rear tire and told it could be fixed, but there were two cars ahead of me. I advised that I couldn't wait any longer. The person then asked if I still wanted air, which was the reason I came an hour ago at this point, and I said I would just take it somewhere else.So, if you need a quick air check, this location does not offer that service. It appears if you have an appointment you take priority over simple air checks that every other discount tire does in about 5 minute tops, from your car without having to get out and wait for an hour to still not be serviced...for a tire pressure light.
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January 2024 by Charlie Moran
Extremely efficient service
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January 2024 by Chad Latham
I almost walked out because they didn't have my tire size, and the salesman did not try to sell another size, which I didn't realize was an option. Jarrod stepped in for them and sold me. Great job! I'll be back