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December 2025 by Calvin Q
Gym environment was safe. Dre and Piper were helpful in creating a good experience.
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December 2025 by Sammon Johnson
Dre was a major help to me today. Loved my experience
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December 2025 by Dakota Johnson
Great customer service from Dre
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December 2025 by Zues Ya Tu Sabes
I've been with fitness connection for a very long time and I decided to bring my buddy in today and Justin took care of us today. He really makes this gym feel like home. Thank you Justin 🙌
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December 2025 by Triple R
Justin was very helpful!
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December 2025 by Alex Misenhimer
The gym was very clean and had everything I wanted. The customer service was amazing, especially Justin who was so nice and helpful. 10/10 would recommend this gym
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December 2025 by Jalen Stewart
Tipian was super helpful setting with a membership, make sure to ask for her!!
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December 2025 by Kaitlynn White
Gym is clean lots of machines. Staff is friendly!!
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December 2025 by Deondre Ray
Piper was great at the front desk. Great Gym
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September 2024 by Joshua Chand
I have been a member in fitness connection for over 5 years. Bedford location is usually my stop on the way home. I just want to make people aware to please lock your belongings in the locker room. I thought people with gym ethic don't steal from a health institute. Karma will haunt them. Stay storng?
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September 2024 by Domingo Govea
Always Amazing Customer service!!
Great atmosphere, never too busy , helps me get in and out!
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September 2024 by r.meera singh
I like the way staff behaves
And cleanliness
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September 2024 by A T
I’ve emailed, & I’ve sent in this info in a survey, and at the end of the survey it asks for you to leave a review. So here’s my honest review.
Pros: close to work, close to friend, variety of equipment is nice, enjoy safety of the women’s area, dry sauna is nice amenity, not super busy so less noise. Nice morning staff.
Cons: Dirty. The showers and dressing areas are gross. Eyelashes and what I hope is soap stuck to the walls. Hair everywhere and it stinks in there. There was a dead mouse/rat in the parking lot this morning and my friend looks at me and says, “you think he came from there [the gym]?” Deadass. The equipment is sometimes torn up and no one seems to put the weights back where they go so you may trip over them, even in the bathroom areas.
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August 2024 by Bryan Fletes
Wow I cannot believe the customer service and their audacity to treat potential customers this way. I signed up for a 5 day pass online because I was looking for a new gym. As I arrive, I sign documents and what not and instantly they try getting me to sign up and pay right away while I haven’t even done a single workout or get a feel for the gym. I asked the employee if she can just write all this information down regarding pricing and fees so I can make an informed decision later and she replied, “why don’t you wanna just pay now? It’s only $ dollars?” I’m not gonna pay for something when your club advertised a 5 free day pass. I came here to get a feel for the gym!! Then as I’m about to work out, she tells me I cannot workout because my state issued ID is not from Texas (currently a graduate student here). I drove 20 minutes to this gym to only waste my time. You would think a gym would have better customer service.. goes to show they only care about sales rather than letting customers enjoy what they advertise online. Unbelievable.
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August 2024 by Chad B
If you have a discrepancy with your credit card they will send you to collections. So if you get a new credit card and payment doesn't go through, they keep attempting to charge you instead of just canceling your membership. Then send you to collections?
The Question to EOS and it staff is, would YOU want to be sent to collections for an unused gym membership?? Don't act like a Soulless Corporation; Treat people like you want to be treated.
