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February 2024 by Robert Ussery
Can't think of anything negative to say about Kroger.....nice folks
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February 2024 by John S.
As I looked around at all the other elderly folks shopping here, I wondered how many are forced to pay the higher prices for some sale items, because they’re not technically savvy enough download a Kroger App to clip their digital coupons?I’m 62 and I waisted probably 30 minutes on my phone trying to download their app, set it up with activation code, create a profile, set up my store location, scroll through menu options, all while constantly having to delete addon sale marketing popups.Then after all that, I clipping the coupons that I needed was forced to a self-checkout because of the long line at the only manned register and rung up my items.After which, I could not find where to enter anything to retrieve my clipped coupons.When I finally got someone to help me, he took my phone and pulled up a bar code, from who knows where on the phone app and scanned it on checkout reader and said have a great day.He then quickly started to walk away where I responded, “great, now how am I going to be able to do what you just did next time”. When he turned around, I said never mind, there won’t be a next time.
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February 2024 by The Real Reviewer Straight Truth (Facts only)
everyone here is so nice. I get my sea food from here
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January 2024 by ptiwmi
Spent 25 minutes (with only one other car that pulled up with me) waiting for my pick up order. Isaha was so slow both her and I went in the store to find out what was going on. Very bad service today.
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December 2023 by lfc_nicholas
This location fires disabled employees without warning.
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December 2023 by TxNomad Overlanding
The worst place or employees to load your car with grocery pick up....they just throw it in there with now care in the world stack heavy items on top of the eggs or frahile items like bread....glass bottles thrown in like its nothing...pretty sad this is what we come to when we pick up our food
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November 2023 by Jacob Hoover
An employee punched me when I walked in the door & I had to file a police report. The manager didn't cooperate with police by sharing video of the incident or sharing contact information of the employee.Besides that, good location with good selection.
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November 2023 by Vicki Smith
This location is the worst Kroger store I have ever done business with!!! Rude employees, poorly stocked, and the worst management anywhere!! Years ago, it was so much better, but I guess all the employees now are pissed that they actually have to work!
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October 2023 by Stephanie Joanette
I seriously love this place so much! If you know me, you know, I love my Kroger
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October 2023 by Clay Win
Absolutely THE worst customer service for a pharmacy over the phone I have EVER had. I was on hold for over twenty minutes and continually put on hold. No one ever came on and apologized for continually putting me on hold. It was just "ring, BAM. . .hold", again and again and again. I understand being busy, but that is just rude and unprofessional. If I didn't have to get a particular Rx filled there, they would not ever have my business. It would have been a different story if someone had just picked up the phone, apologized and said they were slammed at the moment. That, I would have appreciated and understood. But, noo. Absolutely terrible customer service.
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September 2023 by juslikeluv love
Went there today around noon. The lights were out in the deli and bakery. Nobody was available to help. The deli had also placed hot food to sit on the hot table all day so that they don’t have to serve you from the deli. Nobody wants to do their job here.
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August 2023 by Seth C.
Every time i come to pick up our online order I end up waiting in the parking lot for like 30 minutes. This I supposed to save me time, but I honestly feel it would be quicker and fresher just to get out and go shop.
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August 2023 by Brooke J.
Awful quality control. Expiration dates aren't checked for years in some cases. This has been a consistent experience for us at this location.
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July 2023 by Michele M.
Non existent customer service They close down an entire department (customer service desk) for breaks and lunch daily, leaving the customer with no other option. There's no coverage so they just shut down. Horrible management. Who does that?
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July 2023 by Christina Martin
Worst Kroger I’ve been to in quite some time. Shame that it is the only grocery store in the city of Bedford. There aren’t enough employees and you’ll wait in line for 15-20 minutes at the self check out areas just to scan your food and leave. The employees who do work the registers are surly, unfriendly and just have terrible customer service. Whomever manages this place should be fired, the store tore down and a new and improved grocery store built in its place. (HEB, I’m talking to you!)Also, they’ve got salesmen trying to sell you things like internet service on the produce/sushi side of the store. Very annoying to be harassed while grocery shopping.