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April 2023 by Smiley Sidney
The customer service is amazing! The men that work here are very friendly, respectful, knowledgeable, dependent, and kind. Aaron, the manger is exceptional and so are the men that he leads. The quality of this location is superb. The bathrooms, the waiting area, and the shop area are very clean. This is going to be my new go-to place for all things cars; it is a safe environment for all people and ages to come to get car assistance. I highly recommend this location.
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April 2023 by Tarah Valenta
Pep boys has officially lost my business forever after today. I bought a set of four tires from pep boys in the past year, for the past 6 months one of the tires has been going down to 10-15 psi after a few days of airing it up over and over again. Every time I take it to pep boys they air it up but tell me nothing is wrong with it. Well today I finally went to discount tire, they told me there was a nail in it and completely fixed it. I have always used Pep boys however moving forward will give my business to discount tire.
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January 2023 by Jeff Herbert
So I rarely write reviews but after my experience today I feel obligated and unfortunately its more negative than positive.I brought my car in today for an oil change and tire rotation. I made no appointment so I dropped the car off and walked home as I live nearby this store. The store set up text notifications to my number and I really like this feature as you can track the progress of your service. I was surprised at how fast my car was ready for pickup after I got a text informing me of completion. I headed back over to the store.Upon arrival I went to do a quick inspection of the car. I had removed a valve stem cover on the back left tire as a marker to check and make sure the tires were actually rotated as promised. Well, the tires were in fact NOT rotated. I proceeded into the store and inquired. Some discussion was had behind the counter by the attending employees and I was told my car would be pulled back into the service bay and my tires would in fact be rotated. This would take ten minutes and in fairness it was done quickly. I paid for the service rendered and headed out to the car.Now since my trust was somewhat violated I decided I would pull the dipstick and have a look at the oil level. From what I saw it was at the very bottom marker and was at least a half quart low. I showed the reading to the employees and the car was again put in the service bay. Shortly there after I was summoned to the bay where I was shown that the levels were normal. I lost sight of the car while it was put in the garage and I don't know what transpired with the car for several minutes. The oil level was now indicating normal and I departed.The overall experience was a bit disappointing. I feel like this particular store is cutting corners for whatever reason. Hopefully I'm wrong and it was an isolated event. I have been a customer of this location for 20 years but it has not been the same since the pandemic.If you go, check their work and ask questions.
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January 2023 by Manju Koirala
We have been receiving services from Pep Boys for over 2 years. The technicians are very skillful and they have been able to retain their technicians. They will explain in details about the condition of your car and what services you need. The price range is reasonable compared to other in the area. I would recommend this place.
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January 2023 by Logan Armstrong
The overall experience wasn’t bad at all. The services down didn’t fix my vehicle issue with the alignment. I was informed of a fluid replacement but nothing with the wheel alignment not fixing the issue. I also didn’t receive a tire rotation as I selected for one of the services to be done.
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January 2023 by Mattan Notary
Aaron at the Bedford location took such good care of me and my car. He was attentive answered any questions I had and kept me updated when I left my car there. Honesty, transparency and excellent customer service is why I am a repeat customer!
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December 2022 by Victor Sotomayor
The attendant at the front counter was very friendly and helpful in making sure that I go my car fixed for the for what it needed. At the time of pick up he was so very courteous and assured me that my car had been taken care of just as I requested. Car runs great and no more misfiring. Happy camper!
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December 2022 by Cameron Peterman
Had an appointment to get new tires put on. Although they were running behind because their systems were going in and out, they got me home and back and got my tires on quickly and efficiently. And the staff was helpful and easy to talk to. Will definitely be coming back.
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December 2022 by Leslie Walden
Pep boys in Bedford has been amazing. They have provided excellent service by taking my car immediately when I walked in the door. They filled up my car with oil for free and provided an engine flush and oil change for a hundred dollars off. The technician provided detailed information about the problems with our engine and provided care instructions for the future. I will most definitely return to this location.
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November 2022 by Candiesmakeup
I brought in my vehicle for new tires and oil change. Aaron was incredibly patient and took his time explaining the pros and cons of the different tire selections. He was also very transparent on the prices so the price total did not surprise me at the end. He really did everything he could to make it a pleasurable experience, which I greatly appreciated. I will be back again.
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April 2021 by Polly G.
Rip off artists... they will charge you for numerous "evaluation fees" then over charge you for even the simplest fix. If you have lots of money and don't mind paying more for less... then this is the place for you... if you work hard for a living and don't want to pay for more than you really need..then I stongley suggest you skip this place. They have seen the last of my business.
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September 2020 by Melvin Byers
Great and courteous staff. I will return with all my car care.
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July 2020 by Rosalva Gauthier
I took my car in for a quote and the service was fast. The quote they gave me beat out the other 3 quotes I received. I had the work done and my car runs like new.
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February 2020 by Kurt Olson
Managers Jerry and Johnny treated me well again. They try there best to find you a discount and they eliminate fees where they can. I had about a $1000 worth of repairs and they saved me about $150 less then Firestone quoted me. Will return when needed.
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December 2019 by Gary Esparza
Had the parts here. Comfortable environment. Will come back when I need another set of brakes