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November 2023 by Joshua T
Love this branch, all the staff are very nice and helpful. No matter what my issue has been, they have always gone out of their way to accommodate me. Theresa was super informative and helpful! Sam, Chyna, Jessica, Joey, Kyla, and Ryan are all stand up people!!!! Feels good to walk into a place where they remember your name and greet you with a real smile!
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July 2023 by Dutch Chop&Speed
RBFCU once again goes above and beyond! I am writing this having just left the lobby of the Bedford branch where Kyla, Chyna and Joey stayed after close to help resolve an account problem (of my own doing) so that my annual retirement deposit would hit my account and be accessible. Thanks a ton, Bedford!!
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June 2023 by Aemad Aslam
Going to a conference, needed to break a $20. Simple transaction, particularly for a credit union. Three people on the counter. I asked cordially if they could provide change for a $20 and found out that they don’t for non-customers.Simple transaction could have been explained better but if this is reflective of the company’s values and customer service then we shouldn’t bother with a company like this.
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April 2023 by Salam Abdulwahid
I asked to close the account more than a month ago, I found out they didn't close it and keep charging me overdraft... Make sure to hire professional people
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March 2023 by Bre Love
You can never get in contact with anybody been on hold over 4 hours for a phone number update its not that serious to have to go through all this just to access your online account. Moving my money some where else where I can actually talk to somebody its ridiculous.
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January 2023 by Maria anita Vasquez
Impressed with the customer service I received the moment I walked in and out! Because they were interested in what I was needing , made me interested in what they offer! Thank you Teresa I appreciate you (even though you are an Eagle fan) lol ! And her friendly Manager who is there for customers! Thank you !
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October 2022 by Rebecca Whitfield
Jessica in the bank was very helpful a patient while I was talking to Jackie to finalize a loan.Jackie did a great job and was very helpful finalizing the loan. She navigated it well and her communication made the process easy.love rbfcu. glad to be a member.
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January 2022 by abraham cruz
This trash bank don't cash it any checks if you don't have social security number and they request you personal information ???????
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September 2021 by Kimberly
Kyla and Orlando were extremely helpful and polite while assisting my mother with her inquires and loan application process. This branch has continously offered reliable services to support their customers and has truly exceptional customer service.
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September 2021 by Matthew D.
The staff inside are great, personable and greets you nicely. I don't like that you have to do a video call for the different services the credit union provides, I prefer face to face. Also, I didn't have the best experience trying to set up a business account initially but one of the branch managers personally reached out to me and helped come up with a resolution (which is appreciated)!
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May 2021 by C Hicks
Wasn't but busy at the time and was greeted straight away. My questions were answered promptly.
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March 2021 by Kimberly Luan
Kyla and Orlando were extremely helpful and polite while assisting my mother with her inquires and loan application process. This branch has continously offered reliable services to support their customers and has truly exceptional customer service.
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October 2020 by Sara Young
I have banked with Randolph for my entire life and their service is impeccable. But their ATMs are the absolute worst. I work in a restaurant and deposit my tips in the ATM after hours and tonight the ATM SHUT DOWN MID SERVICE ANS ATE MY $261 cash. I am furious. And it’s 1:45 in the morning so I can’t call anyone until tomorrow.
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October 2020 by Stephen Kelly
Wife used the ATM and the next day got hit with a $1000 charge since it's the only ATM that she has used it's probably got a skimmer on it. So beware of the outside ATMs at this bank. Thankfully our bank caught it before it went to far.
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September 2020 by Alex Strom
Most helpful RBFCU I've dealt with in 13 years of membership. Managers Holly and Kyla are informative, quick to respond, and exceedingly helpful.South DFW could use a branch or two. I miss living in San Antonio and having multiple branches close to me.