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March 2024 by Anita Lynn
Caitlin is one of the best person we have experienced helping us and getting a job done. I commend her and the team they’re all very pleasant. You can even make it a one stop place like getting, bank check instead of a money order. Set up your bill pay online with dates that are convenient. We love Texas Trust Credit Union
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February 2024 by cindy moten
The bomb team !who works very well together. I didn’t want to come out in a Saturday morning but I didn’t know how to get into my account. The three Citlalli Samantha and Dacory all had a hand in politely and professionally guiding me in how to operate my accounts! Plus I opened a checking while with them. They made my day sunny with it being an overcast day! I’ll be back because of them! These three got the job done. Polite and professional is the way!
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February 2024 by Teresa Cleveland
I’m wish they had a ATM machine that you could deposit money but overall I love the customer service everyone is very helpful and friendly
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December 2023 by Leen Marji
Unprofessional hr people!Very rude employees and worst bank ever.
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November 2023 by Summer Medlin
I've been a customer for 2.5 years. First I refinanced my car and got an amazing APR. I then opened a savings account 1.5 years which has been awesome, and just yesterday I got a personal loan for debt consolidation and cut my APR IN HALF!! I love Texas Trust!!
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November 2023 by Larry Simpson
Xondra was so persistent to help me get out from underneath my debt ? from my car ? payments.Thank you ? for sticking by me so that I can get out of debt ? easier!!!God Bless You ?️?LWS?
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October 2023 by Michael haywood
The young lady behind the counter was charismatic, kind, helpful and a real joy. She went above and beyond and was a joy to work with.
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September 2023 by Victoria Castillo
Ms.Xondra Berry was my loan specialist. She made everything simple,smooth and easy. I was stressing bc I did get a deal for my truck ( I'm not bright I know but you don't know, what you don't know. ) she got me a way better deal and even informed me of a member special involving refinancing. I was once again so pleased and thankful for Texas Truat and its amazing employees. They really do go above & beyond for me.
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September 2023 by Kristina Woods
When you call expect to wait more than 20-25 mins if not more just to talk to someone. It’s ridiculous, super long wait times
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August 2023 by Jacob L.
Wow what an amazing experience here at this location loved the costumer service everyone was so nice and polite. Highly recommend this credit union and location!
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May 2023 by Ashley Ingle
Went to this branch after leaving the branch in Hurst because the customer service is awful there....They were so helpful, the computer that members use was not working, the teller and the man who's office is right by the front desk was so helpful and patient with me, though there was complications, they didn't make me feel like I was burdening them like the branch in Hurst did.. He pulled up what I needed on his computer and printed it, even after it wasn't successful the first time, he still tried again, they just went above and beyond today, Thank you!!!
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December 2022 by Gilbert Guzman
Very disappointed with this Bank . Bought a car had a financed through Bank of America. I asked Raheem financer at Texas trust if he could get me a better deal with their Bank Texas trust. Trusted Raheem after signing the papers signed realize that he had raised my payment on my car by $560. I was extremely ticked off took my money out of this Bank this Bank cannot be trusted manager said that he gave me a better interest rate. Told the general manager that she said that I shouldn't have signed the papers. Took my account and went with fort Worth credit Union much better Bank don't like to be ripped off when you have trust with your bank look elsewhere
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March 2022 by Roger Howell
The worse banking ever. Rude and disrespectful customer service. They don’t ever answer their phones. If you have one question you’re on hold for ever. Very bad experience.
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August 2021 by Shawn F.
I don't know what's wrong with bank/credit unions these days but customer service has completely left their buildings. This credit union in particular has done nothing but put me off, won't return phone calls. When I finally was able to track down my business documents, Carlos was condescending and arrogant when addressing my issues. Great way to attract new customers.
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July 2021 by Jacky P.
OMG !!!!!I have a new perspective regarding Baking Company institutions. Texas Trust Credit Union is where it's at. Thank you for everything you are number One.
