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March 2024 by Paige Pickett
Went in to get passport for minor at beginning of walk-in hours 3-4 and was told they had met quota for the day? Is that really a thing? Terrible customer service. They yelled this out across the room at us as soon as we walked in the door.
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March 2024 by Tiba Al samarraie
Always, always, always kind, courteous, and efficient customer service. The post office is calm and efficient. I feel so fortunate that our local post office has some of the nicest and most caring people who work there. I genuinely look forward to visiting because of them. I went to have my passport application done for me and my mom, and it was very quick. The process is long in nature, Mrs. Erica helped us out and got it done quickly. She deserves more than 10 stars ? ??I appreciate and want to take the time to write how thankful I am for amazing people like Mrs. Erica!!I'm so glad I called Bedford Post Office. They're the BEST!
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February 2024 by marina sayago
We walked in USPS we asked for a change of direction he dude told us he didn’t speak English so we asked him what language does he speak he tells us he was joking he didn’t want to do us the change of direction it is not a appropriate way to treat your clients
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February 2024 by Veronica King
We had been trying to get a passport for our minor and had to use the walking hours right after school. Twice in one week we could not get this service. The first time the person was at lunch during the 3-4 pm window and we left after waiting 30 minutes. The second time they were short staffed and transferred the only passport authorizing employee to a non passport location. We will look elsewhere for these services.
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December 2023 by D'Shawna Lee
My significant other and I went to apply for our passports for the first time and Ms. Erica was great! She was super helpful and knowledgeable about the process and had great conversation as she helped us along. Other staff that we encountered were also pleasant and fun to talk to!
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December 2023 by Tiffanie Harper
They lost my package and haven’t returned my calls or anything…
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July 2023 by Tony C
Line moves quick no matter how many people try to stack it up. Friendly and helpful staff everytime I've gone over the years while living here
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June 2023 by Nina A.
I've visited 3 post office locations in the past week in an attempt to ship our wedding invitations. This is the 1st time a rep has actually been willing to help and taken the time to explain the shipping options. Eric was our rep and he was INCREDIBLE. Super courteous, knowledgeable and helpful!! He got all our invitations shipped, while still greeting and interacting with the other patrons in line. He called for assistance to ensure they're weren't inconvenienced while we helped us. This was a top tier experience! I highly recommend this location. Ask for Eric for all your shipping needs!
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April 2023 by Michael Shoemake
DO NOT USE THE MAILBOX IN FRONT OF THE BUILDING!!!!We had a postal key stolen and the front box has been robbed twice. The post office has taken 0 measures to stop this of change the locks. All postal boxes in the city are vulnerable to theft. Please be mindful!!!!
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March 2023 by Jenny Waldschmidt
Salah is an incredibly kind and patient person! Came in close to 6:00pm before they closed and he was still very upbeat and willing to help get something shipped for me - super efficiently too!
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December 2022 by K H
Just swung by the Bedford office to send out my wedding Save the Dates. The line was almost out the doors with one poor guy working and 2 "helpers"...but the line moved and everyone was super helpful, funny, and sweet. You could tell they were a bit stressed, but didn't let that effect their attitudes towards the customers. Will definitely come back to send my invites through this location!
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December 2022 by S. Harris
The postal clerk was reasonably nice during my visit. On the day I visited, the lobby and waiting area were uncomfortably hot/stuffy in the context of noting that several customers were fanning themselves with paper. While a fan was present in the waiting area, it was not plugged in or turned on.
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October 2022 by Scott Hallmark
Had my medication sent to me from the VA and they decided to send it back for no apparent reason with the correct address and everything. The excuse that was given to me was that is was a different mail guy. Well, now I'm without my medication and no way to get it. Great job, guys.
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October 2022 by Boris Serpas
Every time I have issues with mail due to address errors, this location has always been helpful. Today, I called about a package that was marked as “Insufficient Address” and Lori was very kind and helpful. She placed me on a brief hold to check if the package was physically there, once confirmed, she told me it would be available for pick up until 6pm. When I told her I wouldn’t be able to make it in today, she offered to make the correct change in address and have it shipped tomorrow which saved me the headache of it all!
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October 2022 by Armando Comesañas
We went today to get our passports, they was very professional and friendly with us, thanks!!!