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October 2023 by Debra Naumczik
Last two times I was in here , very helpful. From Pharmacy to when needed something up front from store.Genuinely appreciate the kindness ?.Thanks
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October 2023 by Bailee Watkins
they refill prescriptions pretty fast but man their drive thru takes forever and i’m not really sure why?? should be for pick up only?
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August 2023 by Sharon Johnson
I have used this pharmacy for 25 years. Great service. No complaints.
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December 2022 by Lane P.
It's a Walgreens, so there's only so much to say about it. Basically, it met expectations, but didn't exceed anything.We came in after an ER visit for my husband. They had 2 of the 3 prescriptions filled and ready to go which was excellent. The third, the doctor had entered incorrectly and they were completely unwilling to contact the doctor for clarification, simply claiming they couldn't fill it and we'd need to contact the doctor ourselves and come back when everything was worked out (again following an ER visit).The staff wasn't unprofessional or rude. They were simply cold and matter-of-fact. Not an asset in their industry.The store itself is nice. I'd probably give it a higher rating if it wasn't for the attitude of their pharmacy staff (Walgreen's is a pharmacy first and foremost, so I don't have much sympathy for a poor operation in that area).Unfortunately, big box pharmacies in the mid-cities are pretty crappy and this one didn't stray from that.
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October 2022 by D. J. Williams
pharmacy will never, ever answer the phone. Good luck.
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September 2022 by Cathleen M.
Sadly Walgreens is a mess. I have a prescription I have to cal the pharmacist each month a few days before it is to be ready. From repeated horrible experiences, I know I have to personally drive to Walgreens to make sure they ordered it and will have it ready when I need it ready. Inevitably Walgreens doesn't have it in stock. Their system is so poorly set up Walgreens has become a horrible place to buy prescriptions. As a person who buys stock in companies I also know Walgreens isn't a viable business long term.
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August 2022 by Yvonne T.
i only use walgreens for convenience. my advice...don't ever, ever add a card dor express checkout! they will make an error every time, double charging, over charging, whatever.
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July 2022 by Aareil B.
I came to get my Covid-19 testing that was set for 10:30am, I arrived at 10:20am, had to wait 25 minutes before I could even be serviced & an extra 3-5 before I was even acknowledged at the window. Then I was told that because my insurance information wasn't on file I needed to provide a card, I even offered to pay using my HSA card, in which she didn't want to even do. I told her that we just switched insurances and all I had was the information on my phone, she suggested I go print it out and bring it to her or schedule another appointment and which I just said I'll schedule because she wasn't trying to help me anways. Then of course there aren't anymore appointments today, this is inconvenient and ridiculous and your workers could be a little more compassionate!
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June 2022 by John L.
I have been coming to this location literally since I was a child. But tonight, June 5, 2022 roughly 1:15am, was the first time I've ever felt alienated at a store that over the years has gotten thousands of dollars from me. I hate large consumer maze's such as Walmart or Costco or who ever! That is why I do the majority of my shopping needs, such as hygiene, hair care products, medical prescriptions , etc, at Walgreens. I love it but tonight was the first time I thought of leaving and going across the street to the neighborhood Walmart. I came to the store to purchase Benadryl. My allergies have been insane lately and I ran out of mine. The cashier, and please I won't mention names, seemed to not know what HE was doing. The customer in front of me was trying to pay not realize that it was a chip reader. So swiping away and away and again away before th GENTLEMAN at the register suggested the chip reader. Ok so being in the service and retail business, I have a very good understanding on how the POS(point of sale) works. So swiping your debit, credit card or whatever so many times, if the security protocol is any good, would register all those attempts as suspicious. Low and behold the POS freezes , with me standing next in line with my Twix ice cream melting. The employees training was inadequate in my opinion. Both this technical skill and customer service skill. Finally the manager tells the employee to go to another register. Now I've been here longer than efficiency stands for. The purchase is finally made!! Close to fifteen minutes later. My turn. Ok I said before my allergies have been terrible so I'm there really to just purchase the medication but I always seem to walk out with more than I intended. The cashier rings my medication and asks, may I see your ID? What??? For what? Then he explains to me that is for the Benadryl. Listen, I'm 37 years old and I've never ever been asked that before for an over the counter medication. Let alone Benadryl. The employee starts to get rude with me for questioning that. I'm not opposed to showing my ID but in the 21st century, I hardly carry a wallet around and my ID is usually in the car and I pay with apple pay . The inconvenience was something so shocking that I felt the need to review this store( my store). I nearly walked out. The service from this particular employee needs some work. Whatever though. I'll most likely still come in because I'm very big on brand loyalty. The ruler's of Walgreens please take note.
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January 2022 by Free-bird R.
Quick one, customer service issue. The Walgreens in Colleyville Tx. is ok for getting the correct medicine to its customers, but the service is pretty bad. I have gone in there many times in the past and noticed nobody is there to greet me. The drive through is clogged with cars and nobody is attending them? I peeked my head around the corner and it looked like 4 or five people clickity clacking on their computers but nobody was serving anyone? Odd? Usually, in any business, you are told the customer comes first. 5 minutes later one of them finally decides to go to the drive through and take care of 1 customer. That person goes back to the computer with the other 3 or 4 and hits the key board clicity- clackity, mean while in the lobby a long line is forming, and a good 8 more minutes one finally decides to greet us. LOL! Pretty bad. What happened to good customer service?
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August 2021 by Famata Kromah
Well they saw the covid shot is free and I make an appointment at this location to get my covid shot, but just to wait in there for 15 minutes and the tech and someone else in charge said I need an insurance because my records said I have insurance, but while I tried to explain to them this one guy just cut me off saying, whatever you say is not gonna changed anything. I asked them, I thought covid vaccine is free to the public? He said yeah but if you have insurance is not. And even though I don't have it. There you America. They're complaining about people not wanting covid shot, but yet making it difficult for others to get it.
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August 2021 by Dane Sealey
I thought we wanted to get needles I. arms. went to get my 2nd shot and even though the first one was walk in I was told to make an appointment for this. went to do it and none available. none for the next day either. so now I have to wait a week for my next day off to get it. Will never go back there and I feel like a fool for trusting them with my health. I work at an airport and i suppose I'll just use the service offered here for the vaccine now. also the staff was rude and short with me the entire time. I'm just trying to get my vaccine. Used to come here all the time because it's so close but now never again for anything.
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May 2021 by Salas David
Rate would have been higher were it not for one their employee (plus size man) who will shout your prescription out loud for the whole store to here. Very unethical indeed
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February 2021 by Joel B.
I WILL NEVER GO TO A WALGREENS AGAIN! I was at this particular Walgreens to purchase 2 gifts cards on Feb 13th for a Valentine's gift for my hubby! First of all, I had some photos printed and tried to purchase the photos & gift cards at the photo register. The young lady was unable to ring up the cards and asked assistance from the manager. When I was attempting to make the purchase-the "system" took my payment for all of the items, then the manager told me that the Home Depot card could not be activated and ask me to give him the card back and rerun the credit card. I asked him at that point if I was being charged for the HP card. He replied no that the "system" made a mistake and it only charged me for the one card. To my surprise when I reached home and checked my bank account-I was charged for both gift cards. Short story-I had to wait 3 to 5 days to get my money returned due to a "system" error and a manager who throughout the entire process never the first time apologized for this!!! BAD CUSTOMER SERVICE & A BAD TASTE IN MY MOUTH FOR WALGREENS!!!
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November 2020 by Tj P.
This 24-hour location won't provide a restroom "because of Covid-19" but a hacking checkout clerk with her mask pulled down to expose her nose seems to be permissable. Two stars only because it's open around the clock, though you may need to shoot off a flare to get service.
