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September 2025 by James Mathis
Always friendly. Dr. Dianora is great as is Hayley and Nenette.
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June 2025 by S M
This Banfield is by far the best Banfield in Austin. Dr. Dianora is beyond amazing and staff are wonderful for our 15 yo golden retriever and 5 mo Doberman puppy. We never feel like it’s a business like other vet clinics that try to rip us off. So glad we found this vet and staff that we can trust for our pups and they really care about them. Thanks so much! You guys are a blessing!
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February 2025 by Tonia Moore
Jalina is awesome. She helped me on her day off when the practice was closed due to the staff calling in sick. She is a real treasure to the Banfield company!!!
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January 2025 by Lynel Wagstaff
Everybody is always really friendly and helpful. Never had a negative experience here. Low-cost vaccinations and good helpful friendly service. Just took my son's dog there because I highly recommend it to him.
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August 2024 by Magdalia Falero
On two separate occasions they called to confirm appointments, checked in the dog, and then called to tell us they weren’t prepared for the procedure. As if preparing for procedures is not something they do on a normal basis.
Friendly enough though.
0/10 don’t recommend ?
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August 2024 by Michael Parsons
Everyone is super nice and take care of everything for your pet
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August 2024 by Amy Shamblott
Staff is always kind, caring and they make both me and my furry baby feel special!
Thank you for being my partner in my baby’s health! I appreciate you!
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July 2024 by Z C (Chucky2sRevenge)
Location at Petsmart doesn't appear to be fully staffed. Came in at noon 7/3/24 to pickup medication I called about the previous day, but saw a note in the back saying they were closed at 11am because there was no veterinarian. No warning or notice given. Petsmart employee said they do that frequently.
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July 2024 by Shelly Singer
I called and they are very accommidating and getting my dog in to get his vaccinations! Very nice , friendly and personalble.
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June 2024 by Justus Ranvier
I have used Banfield in the past in other cities and received acceptable results, but after my last experience I will never use them again.
I brought my dog in to have a specific procedure performed. The first visit was an examination to ensure the procedure was viable and that went fine, however when the day came to have the procedure performed I got a call from the vet (different from who performed the initial exam) an hour after I dropped her off saying she was not willing to perform the procedure.
When I came to pick up my dog they tried to charge me for an office visit when the "visit" consisted of nothing more than the vet on duty declining to perform the scheduled procedure.
All along the way in every conversation with every employee I had to decline to sign up for their subscription service at least once.
I've learned those subscription services are the only thing this corporation cares about and everything they do is one way or another designed to funnel you into one of them.
From now on I'm only going to use independent vets that don't have those plans to push on me.
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May 2024 by Constantine Pavlis
Literally the worst customer service. They will continue to take on new customers, even though they can't handle what they have. You get alerts for exams that aren't due, and their web portal does not provide up to date information on your pets. They've said they're working on it for over a year now.
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March 2024 by Yunqing Li
1) Always call you on the day of appointment saying they don't have available staff. I don't know why they still keep their booking system....... 2) Some staff clearly do not know how to get along with dogs.....
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January 2024 by Kristen Birch
Awesome selection
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November 2023 by Paula Souza
Excellent
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September 2023 by Phred Lane (fearphage)
Excellent work and even better customer service!
