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December 2023 by Jerry S.
Professional in all respects. This is where the high quality billard equipment is at.
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April 2023 by Seth Wilkerson
Great selection of darts and knowledgeable staff!
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January 2023 by Celeste M.
It has been OVER a year and half of my order has yet to be fulfilled. Ridiculous! Don't place an order with this company if you actually want to use the furniture you order in the near future.
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October 2022 by Karie P.
Mark and Denzel just delivered our new pool table purchased at the Billiard Factory in Bee Cave, TX. They arrived at our pre-arranged time, were professional, and did an incredible job assembling our custom table. I really appreciated all of the extra tips on care and maintenance. I am so thankful to have had these guys! Thanks again Mark and Denzel.
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August 2022 by Bryson Heaton
Purchased a pool/dining table from Dominic over at the Pflugerville location. He was knowledgeable and very helpful during the purchase. He seemed very willing to go the extra mile for us. There was a pricing discrepancy between online and in store that he ironed out immediately for us. I am grateful he was there to assist in all my inquiries as well. Will be recommending to others!
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July 2022 by Tyree Stewart
Whatever you do do not buy from them They sold me A outside floor model pool table an upper management Did not want to honor the price the salesman told me when I try to get my money They refuse to refund me a bunch of crooks especially the store in Katy Texas
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February 2022 by Ron Phillips
I purchased a poker table more than 6 months ago...two chairs were on back order and told I would receive in October...I never heard from them again. I followed up and was told November...then told in early December that the chairs were no longer available but I could get 2 non-matching chairs...I agreed...never heard from them again...I followed up and asked for a refund...we've made several requests for the more than $2k...but are being told that their CFO must approve...nothing...I'm filing a lawsuit to get my refund...unfortunate
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October 2021 by Bryan McLane
Great customer service! My aunt gifted me a pool table from her house in greater Houston. Billiard Factory disassembled the table, shipped it to my house, and set it up in a timely and organized manner staying in constant communication the entire time.
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June 2021 by Collin B.
Wonderful place with top notch customer service. Bob Cohen took excellent care of our needs. Bought Olhausen pool table and Brunswick foosball. Our family loves them. Thank you Bilkiard Factory, especially Bob, for your outstanding service.
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May 2021 by Amanda Chavez
Had a fantastic experience working with Bob! He exchanged emails with me to get me exactly what I was looking for. We completed the transaction and he even had my new cue shipped out same day. Very knowledgeable and quick to respond. Five stars for me. Thanks Bob!!
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November 2020 by Patty F.
I ordered a pool rack on Oct 16 2020. After waitng a reasonable time for shipping, I had to reach out. I made 6 attempts to reach them both through their webiste and over the phone. Finally I get an email from them on Nov 24, 2020 saying they can't send me the product I ordered and they'd like to help me choose something else. I won't ever use them again and am requesting the order be canceled.
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October 2020 by Kristi M.
Love the safety and cleanliness. They have some really cool clothing. The pool tables are awesome!! Hopefully someday I'll own one.
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June 2020 by Thomas Duncan
The absolutely best for billiards. Bob and Mo are the engines that make this the only place for pool tables and accessories. Unbelievable after the sale service.
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May 2020 by Alexander Santos
The costumer service is top notch. I bought new felt for my table and as I was installing it I saw a small hole. I left them a voicemail at 630pm they called me back at 7. They didn't have anymore in stock in Austin so he searched all the other store in the area. He found one in Houston and had it next day shipped to my house. So happy with there service, I will buy all my stuff here from now on.
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April 2020 by Alex S.
The costumer service is top notch. I bought new felt for my table and as I was installing it I saw a small hole. I left them a voicemail at 630pm they called me back at 7. They didn't have anymore in stock in Austin so he searched all the other store in the area. He found one in Houston and had it next day shipped to my house. So happy with there service, I will buy all my stuff here from now on.
