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January 2024 by Pat Sloan
Did three projects last fall: linen closet in laundry, update of walk in closet and bookshelves framing a double window. Design and installation process were a breeze.
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January 2024 by Bob O
The workmen hit a water pipe during installation and never finished the job. We never received compensation for the awful situation. Not a good company.after two years I get a reply that the company will follow up off line. This is totally untrue and has never followed up. Keep away it’s now 3 months later and still no follow up.
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January 2024 by Chamandeep Brar
Overall it was a good experience but the job was not fully completed, the locked were loosely placed, the caulk was not placed well so there are gaps which are eye sores. If that is the job you are going to do, do not charge as much as you do but if you are going to have high prices then live up to it
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November 2023 by Refinery ATX Support
We loved working with Amanda at California Closets! Couldn’t have been a more seamless transaction if we tried!Amanda showed up on time, and was prepared to get down to business. She heard our initial design and tweaked it verbally before we started drawing it up. She took her measurements and got to work mocking the space up in CAD, in real time! We discussed and she made multiple revisions for us before sharing samples. Our client showed up and Amanda had no problem starting from the beginning so our client felt included in the decision making.She recommended some amazing subs for the tear out, electrical, and painting. Everyone we worked with was really genuine and easy going!I can’t wait for our next time working with Amanda - 10/10 would recommend!
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September 2023 by Mary Zagger
Unfortunately my review requires an edit. While my first two projects went well, the third has been horrible. When mistakes in measurements or material delivered are wrong be prepared to wait a long time to get back on the schedule and prepare for avoidance. They fail to communicate and in fact avoid talking to you or explaining the process. The installers are not able to trim boards on site, sending any pieces that were the wrong size back to production and they will not prioritize you to get your job completed. Its going to take 8 weeks from start to finish(not including planning etc...just execution) to complete a day and half long project.
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September 2023 by Sue Fegelman
The entire experience went well beyond my expectations and the designer did am amazing job. I would highly recommend this company for your closet build!!!
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September 2023 by Jessica Grimm
I had a great experience with Barbara and California Closets. We needed to rip out a wall of hanging bars and replace it with a wall of functional space. Barbara helped design long hanging spaces, drawers, a built in hamper, jewelry storage, and luggage storage. She also provided her contact for an outside professional to demo the existing wall and patch and paint. Timeline was exactly what was quoted to me and every employee I dealt with was kind and considerate of my home. I was relieved that prices were very reasonable and the lifetime guarantee made the purchase even easier.Service: Custom closet design & installation
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September 2023 by Angie Cao
California Closets installed a desk and cabinets in a living area. The design has met expectations. Barbara Ring-Noonan was our sales/design consultant; Kyle was our initial installation tech. Kyle did a great job at installing but was rushed towards the end and had to bring in help. It would seem that the office did not properly estimate the amount of time it would take.I am giving CC three stars because of the difficulty I face connecting with someone for follow-ups. Kyle had to order some additional components to fit with the design but was not able to install them. I had to continually check with CC about when this install would happen. I was met with silence until my husband went down to an actual showroom to talk with a physical person. CC work is supposedly guaranteed for life but that guarantee only works if you can get them to acknowledge you. I recently placed another request to have them fix a crack that appeared. It's been about a week with zero response. I guess we'll be stopping by the showroom again.My advice if you are considering using CC closets:(1) when they schedule the installation work, try to get them to add 2 days to whatever timeline they provide. Materials come damaged or the measurements are slightly off. The installation teams need time to work with those situations. Kyle would have liked to complete the entire project--including the installation of the ordered components--but had to move on to the next job.(2) ask them who you will contact to get future work done under warranty. Get their name and their supervisors name. If you don't have a contact, you'll most likely face what I'm facing now--silence.
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August 2023 by Robyn Katz
Amanda was our designer and she was great. I was concerned about the final product w reviews and the responsiveness of the designer. The final product was great- Amanda had helpful recommendations to suit our needs. The install went fine, installer arrived on time and professional. There was a hiccup with the holes in the inside of the shelving (be sure to stay on top of that and ensure that if you order movable shelving with only a few holes above and below that they actually are adjustable. Our installer installed it so it cannot move, defeating the purpose of the holes to move the shelves. We will deal with it, but sort of disappointing). Overall, yes, expensive. But I think very worth it (at least our experience). Thanks Amanda!
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August 2023 by Quin Whiddon
My rep Kimberly Woytek is amazing! We have a large house, but the size of our master closet left me in tears until I met Kimberly She delivered my entire wishlist and I LOVE my closet! I do not know how she did it, but she worked a miracle and CC is very fortunate to have her. Kimberly is definitely 5 stars!I had a few issues regarding the installation time; my two day installation took two months and with scheduling issues and the lack of communication from their technicians, I was not too thrilled. If not for the professionalism of Michelle Angulo, I would have had to take this issue to the top. If you have time on your hands to micromanage their technicians, then I strongly suggest you do so. I have had many dealings in the past with California Closets in Chicago and maybe they are less than stellar in Texas or the result of covid, but the work ethic is definitely not the same. However, unlike years ago, CC now has strong competition, so they might want to button up their performance issues if they expect to maintain their brand.
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July 2023 by Google user
My rep Kimberly Woytek is amazing! We have a large house, but the size of our master closet left me in tears until I met Kimberly She delivered my entire wishlist and I LOVE my closet! I do not know how she did it, but she worked a miracle and CC is very fortunate to have her. Kimberly is definitely 5 stars! I had a few issues regarding the installation time; my two day installation took two months and with scheduling issues and the lack of communication from their technicians, I was not too thrilled. If not for the professionalism of Michelle Angulo, I would have had to take this issue to the top. If you have time on your hands to micromanage their technicians, then I strongly suggest you do so. I have had many dealings in the past with California Closets in Chicago and maybe they are less than stellar in Texas or the result of covid, but the work ethic is definitely not the same. However, unlike years ago, CC now has strong competition, so they might want to button up their performance issues if they expect to maintain their brand.
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July 2023 by Quin T.
My rep Kimberly Woytek is amazing! We have a large house, but the size of our master closet left me in tears until I met Kimberly She delivered my entire wishlist and I LOVE my closet! I do not know how she did it, but she worked a miracle and CC is very fortunate to have her. Kimberly is definitely 5 stars! I had a few issues regarding the installation time; my two day installation took two months and with scheduling issues and the lack of communication from their technicians, I was not too thrilled. If not for the professionalism of Michelle Angulo, I would have had to take this issue to the top. If you have time on your hands to micromanage their technicians, then I strongly suggest you do so. I have had many dealings in the past with California Closets in Chicago and maybe they are less than stellar in Texas or the result of covid, but the work ethic is definitely not the same. However, unlike years ago, CC now has strong competition, so they might want to button up their performance issues if they expect to maintain their brand.
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May 2023 by Raju V.
These guys are a scam. Please avoid California closets. I ordered a closet with them. After a multi-month wait they partially installed my closet in Jan. They said they'll come back and finish it. It is May now, no one would care to return my messages. I have a closet waiting to be finished for 4 months with no end in sight and no one cares to respond. Avoid California closets like a plague. I got my second closet done by Closets By Design. They are much better. Go with them instead.
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October 2022 by Michael Juden
This is our second large project with California Closets. There are a few remaining, small items that need to be installed that have been caught in the third-party supply chain slowdown, but everything looks great! We've had a few hiccups along the way, but California Closets has made every effort to satisfy us. We love the design and the workmanship. Our designer has been amazing, and the installers have been very professional and responsive to all our questions and requests. We will definitely use California Closets again!Service: Custom closet design & installation
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July 2022 by Andrea Sanders
We had a custom open shelving and wine rack installed. We could not be happier. I highly recommend our designer, Kristen O'Neill.Services: Custom cabinet design & installation
