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September 2025 by Kirk Hastings
Alvon came out to help with TV and Roku updates. Excellent attention to detail and knowledge. Highly recommend. Kirk H.
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September 2025 by Vickie Davis
So annoying that after 4 phones calls I cannot talk with a HUMAN to set up an appt with Geek Squad!
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March 2025 by Sherry Richard
Extreme long wait times. No return call the first time the call was dropped.
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June 2024 by Peggy B
This number does not go to the store, they can not tell you if your product is in stock or if you will have to wait 3 days or drive 2 hour to the next store. Even after I explained that it will take over an hour to get to the 1st store
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October 2023 by Stanley H.
Customer service at best buy has been declining for years. No difference at this particular store. It's to the point now that you can't even reach someone in the store by phone. I'm forced to come into the store, where the workers are typically just walking around, with no concept of customer service. This is what happens when there really isn't any local electronic competitors. At this point I'll just use Best Buy to see which item I want, and buy it from Amazon. They are going down the same road as the previous big box store, Circuit City.
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September 2023 by Melanie R.
I purchased a dash cam with a rear camera as a way to make myself feel safer out in Austin traffic. Apparently people just like to run into the back of my car, because it's happened 3 times in the last few years. (For the record, none of these wrecks have been my fault!) I figure a dash cam might be of some value when dealing with the insurance companies.After calling around, I found that Best Buy has the best installation prices for front and rear cameras. Very pleased with the ease of getting the appointment, having the work done, and the lifetime installation warranty. Chris Lopez did a great job, and he was a very patient with all my questions. I definitely recommend this location for your installation needs.
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August 2023 by Kurt Nelson
I was taught if you can’t say anything nice..,,
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April 2023 by David H.
Terrible customer experience.I've been using the local best buy stores after signing up for their total tech membership. One of the first products I bought was a Nest Thermostat. They repeatedly don't show for appointments with all day time windows. So I sit at home and wait, but no one shows up.When they came, they broke my AC. I've made two dozen calls to different tech support numbers, been transferred to every department available, called the store and no one called me back, drove all the way back into the store and was promised resolution and a time frame but no one followed up or responded to my subsequent emails when trying to resolve.Easily the worst customer experience I have ever experienced. Now I am paying out of pocket and will need to chase them down for reimbursement. Use Amazon and save the trip.
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August 2022 by Francis Ramirez
I went to geek squad for them to hopefully fix my desktop computer but apparently they did not have the spare parts nor an extra computer to diagnose my computer, even before them checking my computer they already suggested to go to a different best buy location to fix my computer. And the end result of my visit ended with them saying “thats corporate for you”.
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August 2022 by Darren
Do not go here if you have an apple product. The person working had to go in the back for every question I had. Did not know what a reboot loop was or how to fix it. Didn’t even have the correct tools to open the iPhone to check connections, battery etc. says they are apple certified but they do not have expertise to fix apple products or even diagnose an issue.
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July 2022 by Tom C.
I tip my hat to Michigan, who works for Geek Squad out of the Bee Cave, Tx Store. My laptop had been frozen by a malicious app while searching for recipes. The app represented itself as MicroSoft and warned not to shut the laptop down, but to "call a toll - free number for assistance". Being a "Total Tech" Member, I knew not to mess around and brought the laptop into Best Buy to see The Geek Squad. Michigan wasted no time in showing me the F11 solution to getting the function of my laptop back. In addition, he noticed that my laptop battery was swollen and needed to be replaced. He also "cleaned up" my hard drive and showed me how to get to the "temp files" and how to delete them. I brought my laptop in a day later and Michigan replaced my battery. Michigan was polite, knowledgeable, and professional. He was a pleasure to do business with. Thanks to you Michigan!
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June 2022 by Kevin C.
I have yet to encounter a solid "customer service" experience at the particular Best Buy store, and unfortunately for me, the next closest location is 45 mins away! I have been a Total Tech paid member for years with Best Buy and have always had excellent service, that is until I moved to the Austin area. Best Buy could always be counted on to provide professional and courteous customer service, but NOT this location. And I been a customer at Bee Caves for almost 4 years now and have spent tens of thousands of dollars there. But, no one there cares. From lackluster technical service to rude and obnoxious sales people, this store is just so poorly managed. And don't get me started with the whole, "We're too understaffed to answer phone calls"!!! You can go into this location and can stand there for 45 minutes and absolutely no one will approach and ask if you need anything. More the opposite happens...if you make eye contact with any of these people they immediately look away and hide behind the next aisle! Had an appointment today with Magnolia for whole house entertainment and Smart Home options, waited for hours and not a single phone call or text message from the technician. Called their "Customer Service" line and THEY can't even reach the guy! (His email apparently auto-replies that he's out of the office.) It took 3 weeks just to get in line to make this "NO SHOW" appointment. If you're on the fence about purchasing a Total Tech package where Bee Cave is your go-to store, I highly recommend you look for other options. Management here has NO CLUE.
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May 2022 by Byron S.
Whoever decided that having a phone which doesn't reach anyone within the store location should be terminated. This is the most ignorant process I have seen in a retail establishment.
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December 2021 by Jacob T.
The shelves in this store are often mostly or completely empty and the employees don't seem to be doing much. I'm not sure if they have a good reason for their low inventory but it's hard to recommend this place for anything - the lack of product means it's not even a very good Amazon Showroom. Also, the bathrooms are always disgusting.
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October 2021 by Robert S.
I bought a wall oven from Best Buy on Oct. 5, 2021. In a chat with Best Buy's Scotty Wilson on I explained that a new breaker would need to be put in to support the oven. I mentioned that I'd need to get that done and he said, "Yes, the full installations with new wiring will be done by our installation team." He went on to say it wouldn't cost any extra. When the installation team delivered the oven, they would not do the wiring Mr. Wilson said they would. Now I've got an oven sitting in my dining room while I try to get an electrician out to do the new circuit. You can't trust Best Buy so look to other sources for your appliances.
