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April 2024 by Allyson C.
Beware: we quickly joined the HEB cult. Their selection and quality can't be beat. If you're a lover of green or cotton candy grapes, grab a bag as soon as you walk in. Their produce is so much better than the competitors options. If you're short on time for dinner, they have oven and microwave ready family or single meals and they're better than any of the weekly meal delivery services. Don't sleep on their nectarine juice either. Their prices are comparable or better than the other local options. From what I understand, Texans love HEB because they put their money where their mouth is and show up for the communities in which they serve. Their service is better than the others. They also offer pickup and delivery service provided by their own employees, which I prefer over other grocery delivery options.
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January 2024 by Michelle T.
This HEB location has really gone downhill as of late. They often do not have the shelves stocked with items that are considered staples that most people buy weekly. The produce department rarely has items needed. The scales in produce often don't work or are missing printing tape. It's difficult to find produce bags as well. They often do not have shopping carts available for the people who do their own shopping. The shoppers that are hired to shop for others will often leave their gigantic carts in the way so that you can't get through the isles. Their customer service is awful. Most of the time the workers can be seen talking amongst themselves instead of helping customers. If you approach them to ask a question they usually don't know the answer and don't fell that it's necessary to find out the answer. I've been shopping at this location for years because it is so close to where I live but, in light of the fact that my shopping experiences have been so poor, I'm going to start going to the Lakeway location or to Randall's instead,
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December 2023 by Cynthia R.
The Bee Cave HEB is always clean and provides a good experience for customers. In particular, I want to recognize the Pharmacy Dept. I realize they are often stressed and customers can be anxious. Your Pharmacists provide excellent help... The whole department works effectively as well as giving the human touch so missing in customer service. We are grateful for the Pharmacy team's expertise and professional service!!! Thank you!
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September 2023 by Michael L.
Hands down one of the best H-E-B locations in the Austin area. The staff are always friendly. This location is always well stocked with competitive pricing. Management doesn't excellent job. I've been to other locations around Austin and none compare.
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March 2023 by Shannon G.
This HEB is pretty large. Set up a little like the other HEB's I feel like they are all slightly different. Service was quick, I used the self check out. Parking lot is pretty large.
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February 2023 by Sean R.
Google says the have Apple Pay but not true. Spent an Hour in the store shopping the to find out no they do not. Hopefully the Store Manager reads this. Look at the area y'all are located.. literally lake Travis so get Apple pay . Seriously
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December 2022 by Michael J.
Better figure out Apple Pay you idiots. Wasted an hour of my life. This is 2023. Get it together Henry Edward Butt
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June 2022 by Julie S.
I am at this H-E-B several days a week. Luis and Julian helped me today and they were quick and wonderful. Super nice. Mac is a manager over at this location and is always a familiar face and so kind as well! We love this H-E-B. Best selection!
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January 2022 by Jennifer D.
I started using this HEB because it was on the way home from work when I used to have to commute. I always thought it was fine but also didn't know a whole lot differently because the only one I had to compare it to was the huge one in Pearland. When I first started frequenting there, I found myself bagging my own groceries which wasn't ideal. This was way before pandemic times. I made a complaint and it actually got better after that. The way the lanes are set up quite frankly sucks. I do like their floral department and pharmacy so I still go there for those 2 things. But when it comes to shopping for food, I prefer Lakeway because they have more things that we like to buy.
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December 2021 by Nicole K.
I had an appointment for COVID booster and flu shot. Got there 20 min early. Waited 40 more minutes and was finally told I was supposed to check in. There are no signs that say that and there were no instructions in my appointment email. The line to be serviced for prescriptions is 8 people deep currently and one employee just had to leave. This place is a mess! DON'T COME TO THIS PHARMACY!! PS. I'm still waiting.... No one else has been here for a vaccine appointment
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October 2021 by Ciara N.
I ordered curbside at this H‑E‑B which is so super convenient for me. When I got there I texted them the spot I was in. So I texted them my spot at 1038 and my food got to my car at 1053!!! I think that's the longest I have ever wait for cru side anywhere. They did have everything I ordered but the time it took to get my stuff out was just crazy!!
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September 2021 by Keacherr
My go-to place!
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May 2021 by Peace X.
They could care less about the health and safety of patrons and employees. Disrespectful Karens shop at HEB maskless all the time while the manager is standing claiming they "could" have medical conditions. Mind you this was during and after the mandate so they did not do their part in keeping the health and safety of everyone. I later learned many employees caught covid at this particular store.
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April 2021 by Karen R.
The store itself is ok, just like the other stores. My problem is with the pharmacy. I used to go to CVS. Great service there, always texted me when my prescriptions are ready. Unfortunately my current insurance does not have a contract with CVS, so I have to change to HEB. Here at HEB, no calls, no texted. I have to call them all the time. When my refills are out, CVS would call my doctor. HEB does not do that. You have to call them before they call you doctor.
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April 2021 by Shivani P.
Decent store with good selection. They have a gas station as well with competitive fuel prices.
