-
June 2023 by J C.
My provider sent over a custom compound and these guys had it ready in 24 hours. The staff is super friendly and answered all my questions about cash pricing and insurance, delivery options, etc. They also mentioned they use really clean ingredients that don't have any allergens or synthetic fillers. Instead of delivery I opted to stop in to check it out. The center also has an almost overwhelming selection of top-tier supplements, IVs and holistic services. The good news is they have knowledgeable people there to help answer my questions. Thanks for taking care of the community, Alive and Well!
-
April 2023 by Pōmaika`i
This place is amazing. The crossroads of eastern and western medicine, they have it all! From acupuncture and cupping in their spa, to filling antibiotic prescriptions in their pharmacy. They have a multitude of supplements and herbal remedies to help keep you healthy and whole.Glad my doctor sent my prescription here, not sure if I’d have discovered it otherwise. Will need to visit again.
-
February 2023 by Brynna S.
I rarely ever leave reviews, but my frustration and hopes to save someone else's time and money led me here. I had really high hopes for alive and well. I've being dealing with chronic anxiety and health symptoms for the past few years. I've been to multiple doctors who haven't gotten to the root cause. So I was extremely hopeful l knowing that alive and well would dig deeper. Right off the bat the NP Mel didn't take notes correctly on our first zoom call about my health. Wrong health information was marked. I noted it and it wasn't a big deal. After that, they ordered some tests for me and come to find out after moving on to a new doctor they left out pretty important information when informing me of results. The pharmacy said they would have my supplements ready when I drove all the way there about 25 minutes away and my order was no where to be found. I got a hormone panel done and was told that they had my results, yet they couldn't inform me of my results or send them to me after over 4 weeks had gone by which is insane to me and extremely unnecessary. I would send a message here and there asking questions since I did pay $350 a month, and it was looked at as a chore to respond to me, which leaves me very confused with what I was paying for. My results were not thoroughly elaborated for my testing and I'm now paying more money that was wasted for a trusty new functional practitioner. I followed the Nurse wellness business page and in all my frustration saw her posting about how "draining" in exact words patient care can be. Which is not only super unprofessional but made me feel worse with what I was already dealing with with them. The patient portal was not used for easy access and they definitely have a ton of glitches in their functional medicine program. This wasn't everything, as there is a few issues I've left out. I had hopes I would be referring them to all my personal clients being in the health industry, but Unfortunately I advise you save your money as my experience was very unsettling. All that I was offered after all the inconvenience and chaos, not to mention time and money wasted, was to wave my cancellation fee. I feel extremely let down by alive and well.
-
January 2023 by Amber F.
I made an appointment with the functional Medicine department which took a few weeks before they had availability. After waiting a few weeks I was excited to finally speak with someone about my autoimmune issues. They completely blew me off! Sent me a zoom link that did not work. I called the office several times and left a vm- no one got back to me. Followed up with an email - no response! Quite a disappointment and unprofessional.
-
October 2022 by Jacquelyn Miller
The Alive + Well Pharmacy is an outstanding operation. Quick and efficient Rx delivery, friendly staff and locally/family owned. The facility itself is beautiful and every team member is knowledgeable and truly wants to help you feel your best. I highly recommend Alive + Well for any pharmacy/nutrition/wellness needs!
-
October 2022 by Kate D.
Came here for the first time today and was underwhelmed at best and insulted at worst. The space itself is nice to look at but behind the scenes it's pretty basic and actually quite loud. I feel like I drastically overpaid for what ended up being a mediocre experience, and I found it is not the place for a relaxing spa day.Pros: - The nurse who ended up finally doing my IV was super friendly and attentive- The blanket and heating pad made the experience very comfortable- Morgan was absolutely lovely and provided one of the best massages I've ever had. Super targeted to my areas of concern and the pressure was perfectCons:- The lobby was super loud and packed when I checked in, and the receptionist never offered me water or to show me where the locker room or cafe were despite knowing it was my first time here- The nurse that took me back to the IV lounge was a bit short and after confirming the IV drip I was going to get she literally disappeared and left me in the room alone waiting for 30 minutes with no explanation or apology. This was super frustrating because I had a massage scheduled after the IV drip and I purposely scheduled it so that I would have ample time between services to relax. Finally another nurse came into the room, asked if any of my vitals had been taken (nope) and agreed to go ahead and do everything for me since I was waiting so long. My IV didn't end up getting started until 45 minutes after my appointment time. - The IV drip was relaxing but the button on the chair to reverse the incline on my chair wasn't working and the entire chair ended up tipping forward so I almost fell out of it- The "spa waiting room" is the size of a closet, can fit 2-3 people max with just a couple of basic chairs, and you can hear all of the loud noise from the lobby and employees shouting back and forth to each other in the hallway, so it's anything but relaxing - Throughout my massage I could hear employees laughing and chatting in the hallway, so this definitely hampered the relaxation part of the experienceOverall, I was pretty disappointed and do not plan on returning for any services other than maybe another massage from Morgan.
-
September 2022 by Amelia Cortez
Incredibly knowledgeable and customer service oriented staff. Compounding is top notch and the supplement options are vast & of the highest quality! Love the ability to recommended to friends and family not in the area, thanks to the delivery and shipping options.
-
September 2022 by Madeleine C.
Alive & Well is absolutely amazing. I never leave reviews but I had to for this place. Everyone that works here is SO kind and nice. Everyone cares about you and is so helpful and genuine. Even if you just need help with supplements they can help you find what you are looking for. I have done a lot of the therapies- LED Red Light Therapy, Infrared Sauna, Cold Plunge, IV drip, vitamin shots. And it is truly therapeutic. Everything is always clean. I have met with Dr. Paige Ryan for my health several times and she is absolutely amazing. If you are looking for a new doctor go to Dr. Ryan. She has helped me SO much with my health issues and lingering Covid symptoms. It can be pricey but if you do a membership it saves you a ton of money. This place is truly amazing. I wish I could give this place 10 Stars. They have so many high quality supplements that actually do work and so many effective therapies. I cannot recommend this place enough!!!!
-
August 2022 by Robyn C.
First, I'd like to say this is a very nice place and their herbal pharmacy, if you will, is strong. The people are kind and it's very clean. I take and have many herbs at home and have taken courses from the Natural Nurse.Second, my experience was ozone only, so I'm not grading their acupuncture, or whatever else they offer. Called this morning for an ozone sauna and they had availability. Yay. Now, I've had some ozone in my lifetime. Lots of it. I basically sat inside a steam cabinet with a puny, yet very nice quality fan, (one that would rest beautifully and quietly on my nightstand). The reason for the fan is to keep you from inhaling the ozone, which smells lovely but can temporarily make you cough; and is not made for breathing. This fan does not accomplish that.Third, drove from South Congress area to Lakeway to get this sauna today. Left early because it really wasn't ozone at all. It was steam! Didn't smell any whatsoever, and felt like I wasted 2 hours of my day driving to Lakeway for ozone. Definitely will not return. Bummer, as I found the people and the space quite lovely.
-
June 2022 by Neer Patel
We are lucky to have a local business like Alive + Well in our community. Their wellness services like a shiatsu massage and acupuncture have been super helpful in my self-care routine. Their pharmacists and pharmacy staff are great resources for various compounded medications and supplements as well. I highly recommend Alive + Well!
-
June 2022 by Jacquelyn Hollenkamp
The Alive + Well Pharmacy is an outstanding operation. Quick and efficient Rx delivery, friendly staff and locally/family owned. The facility itself is beautiful and every team member is knowledgeable and truly wants to help you feel your best. I highly recommend Alive + Well for any pharmacy/nutrition/wellness needs!
-
June 2022 by Caleb Greer
Alive + Well is my primary local compounding pharmacy for both personal and professional use. As a prescriber, precision compounding is extremely important for achieving consistent outcomes. Attention to detail, customer service, cheap delivery, and superior experience set this pharmacy apart from big chains and other compounding pharmacies alike.
-
June 2022 by Jeremy Curtis
Pharmacy doesn't have to be high volume with poor customer service. Alive + Well Pharmacy takes the time to treat me like an individual with unique needs. Thanks for being my community pharmacy and keeping me educated on how to stay healthy.
-
June 2022 by JACK CURTIS
Awesome facility and personnel with the very best in personal health & fitness. Unfortunately, we aren't in Austin that often, but we can still take advantage of their well-vetted vitamins and supplements - which are better quality and lower price than what we'd been using for years, and they ship same or next day.
-
June 2022 by Susan Scambray
I appreciate their high level of personalized service, which is so rare at most pharmacies. They are so friendly and responsive when i have questions - and I love their new texting option.