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March 2024 by James Rose
LaDonna was friendly, prompt, and professional. She helped orient me around the store and it was clear to me where to look for frames in my price range. She explained all of the options available on my lenses, and she found discounts for me that I really appreciated. I will definitely come back to this location.
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March 2024 by Deniz Taşdelen
THE WORST! I returned the sunglasses that I just bought and they gave me different one back. It was scratch, bended. When I asked my money back, nobody helped me to fix the problem. Go to the next store, don’t waste time and money here..
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March 2024 by Douglas Swift
Very easy and thorough. Abigail, the salesperson was friendly, listened to my needs (safety glasses for Pickleball) and fast. Would gladly recommend them.
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February 2024 by Steven Au
Very nice ladies in the store and got help with my nose pads for my glasses. Well kept store, not busy and very Texas reception. Bless y'all
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February 2024 by Suzanne Tyler (Suzie)
Abigail was wonderful, very helpful and informative and guided me efficiently through the process of getting new stylish glasses. I was very happy with the eye appointment prior to choosing my glasses, and the convenience of the whole experience would highly recommend!
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February 2024 by christopher Taylor
Ladonna was super helpful and amazing to work with. 10/10 would recommend and do business with again.
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February 2024 by Cody White
I had an amazing experience with LaDonna at LensCrafters at the galleria! The service was exceptional from start to finish. LaDonna was incredibly friendly and helpful, making sure I found exactly what I needed. The atmosphere was welcoming, and I left feeling satisfied with my purchase. I highly recommend Ladonna to anyone looking for top-notch service!
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February 2024 by Taira Singleton
Took care of my husband!! Thank you Ladonna!!
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January 2024 by Jason Walters
I was in a LensCrafters in the morning. Sorry I do not remember the ladies name who helped me but she adjusted my glasses. They were kind. The store was clean. As a customer of LensCrafters. And having had bought glasses from other stores. Today I received five star service, and it was a great experience. I would highly recommend the bee cave lens crafters at the Galleria as the next place to buy your glasses. “Life is good”
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January 2024 by Deborah Pesses
I had an absolutely amazing experience. Marilyn helped me and was so wonderful. Thank you.
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January 2024 by William Webb
Great customer service and a store that is not too crowded. Great option for personalized service from its associates.
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December 2023 by Kristy Morgan
I called ahead of time specifically to ask about having prescription lenses put in my Ray-Ban Meta glasses. They said no problem, bring them in. I just sat there for an almost an hour while they tried to figure out how to place the order it turns out they say they can’t. Even though LensCrafters is listed as the only authorized provider that can put prescription lenses in the Meta glasses. But they apparently don’t know how to do it at the store. So I just wasted hour of time for nothing.
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December 2023 by Marilla Svinicki
I was so pleased when LensCrafters opened a site in the Hill Country Galleria close to my home. This particular site is small, but much more easy to work with than the large sites elsewhere. They offer support by friendly folks who are very well versed in their skills, materials, masses of glasses to choose from, well done work on fixing glasses, and keeping me up on what they can do to help me. For example, I had to go there when the tiny screw holding my glasses together fell out and was lost. Both of the ladies working that day were able to find a screw among all looked like at least a hundred sizes they had on hand. When I asked what the cost was, the lady who had spent at least 30 minutes trying to fix my glasses said "oh, no charge. We're here to help you get back to normal." I was so surprise and grateful that I immediately decided to move all my eye work to them. No need to drive into Austin. I asked right away the other lady to help me to set up an eye review after the holidays. They are all about the customer and have everything I need. Thank me so much for there for me. I will go to them from now on.
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December 2023 by J. G.
5 stars for Liz. She went above & beyond to get our coverage authorized and went even further in painstakingly ensuring we got the frames and lenses we needed. She was very knowledgeable and gave us recommendations based on her experience, customer feedback, research and industry insight. Simply put, she knows what she’s doing. I’m glad we stopped in and we highly recommend this Galleria LensCrafters. Great job!
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December 2023 by Jennifer Redfern
Wonderful staff and great selection of frames! The optician was super knowledgeable and helped me find exactly what I needed.
