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October 2023 by Stanley H.
Customer service at best buy has been declining for years. No difference at this particular store. It's to the point now that you can't even reach someone in the store by phone. I'm forced to come into the store, where the workers are typically just walking around, with no concept of customer service. This is what happens when there really isn't any local electronic competitors. At this point I'll just use Best Buy to see which item I want, and buy it from Amazon. They are going down the same road as the previous big box store, Circuit City.
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September 2023 by Melanie R.
I purchased a dash cam with a rear camera as a way to make myself feel safer out in Austin traffic. Apparently people just like to run into the back of my car, because it's happened 3 times in the last few years. (For the record, none of these wrecks have been my fault!) I figure a dash cam might be of some value when dealing with the insurance companies.After calling around, I found that Best Buy has the best installation prices for front and rear cameras. Very pleased with the ease of getting the appointment, having the work done, and the lifetime installation warranty. Chris Lopez did a great job, and he was a very patient with all my questions. I definitely recommend this location for your installation needs.
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April 2023 by David H.
Terrible customer experience.I've been using the local best buy stores after signing up for their total tech membership. One of the first products I bought was a Nest Thermostat. They repeatedly don't show for appointments with all day time windows. So I sit at home and wait, but no one shows up.When they came, they broke my AC. I've made two dozen calls to different tech support numbers, been transferred to every department available, called the store and no one called me back, drove all the way back into the store and was promised resolution and a time frame but no one followed up or responded to my subsequent emails when trying to resolve.Easily the worst customer experience I have ever experienced. Now I am paying out of pocket and will need to chase them down for reimbursement. Use Amazon and save the trip.
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December 2022 by Clark C.
Bee Cave Best Buy still hasn't completed my refund. Best Buy Citibank people say that the store didn't refund the full amount from the TV install & I still owe $216, plus my payment on the account is due in 3 days. Citibank call center says I purchased aGeek Squad membership. I did purchase an extended warranty, but there obviously can't be an extended warranty on a TV that was returned due to the failed install. Both sides blame the other side. Completely incompetent & unprofessional.
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July 2022 by Tom C.
I tip my hat to Michigan, who works for Geek Squad out of the Bee Cave, Tx Store. My laptop had been frozen by a malicious app while searching for recipes. The app represented itself as MicroSoft and warned not to shut the laptop down, but to "call a toll - free number for assistance". Being a "Total Tech" Member, I knew not to mess around and brought the laptop into Best Buy to see The Geek Squad. Michigan wasted no time in showing me the F11 solution to getting the function of my laptop back. In addition, he noticed that my laptop battery was swollen and needed to be replaced. He also "cleaned up" my hard drive and showed me how to get to the "temp files" and how to delete them. I brought my laptop in a day later and Michigan replaced my battery. Michigan was polite, knowledgeable, and professional. He was a pleasure to do business with. Thanks to you Michigan!
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June 2022 by Kevin C.
I have yet to encounter a solid "customer service" experience at the particular Best Buy store, and unfortunately for me, the next closest location is 45 mins away! I have been a Total Tech paid member for years with Best Buy and have always had excellent service, that is until I moved to the Austin area. Best Buy could always be counted on to provide professional and courteous customer service, but NOT this location. And I been a customer at Bee Caves for almost 4 years now and have spent tens of thousands of dollars there. But, no one there cares. From lackluster technical service to rude and obnoxious sales people, this store is just so poorly managed. And don't get me started with the whole, "We're too understaffed to answer phone calls"!!! You can go into this location and can stand there for 45 minutes and absolutely no one will approach and ask if you need anything. More the opposite happens...if you make eye contact with any of these people they immediately look away and hide behind the next aisle! Had an appointment today with Magnolia for whole house entertainment and Smart Home options, waited for hours and not a single phone call or text message from the technician. Called their "Customer Service" line and THEY can't even reach the guy! (His email apparently auto-replies that he's out of the office.) It took 3 weeks just to get in line to make this "NO SHOW" appointment. If you're on the fence about purchasing a Total Tech package where Bee Cave is your go-to store, I highly recommend you look for other options. Management here has NO CLUE.
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May 2022 by Byron S.
Whoever decided that having a phone which doesn't reach anyone within the store location should be terminated. This is the most ignorant process I have seen in a retail establishment.
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December 2021 by Jacob T.
The shelves in this store are often mostly or completely empty and the employees don't seem to be doing much. I'm not sure if they have a good reason for their low inventory but it's hard to recommend this place for anything - the lack of product means it's not even a very good Amazon Showroom. Also, the bathrooms are always disgusting.
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October 2021 by Robert S.
I bought a wall oven from Best Buy on Oct. 5, 2021. In a chat with Best Buy's Scotty Wilson on I explained that a new breaker would need to be put in to support the oven. I mentioned that I'd need to get that done and he said, "Yes, the full installations with new wiring will be done by our installation team." He went on to say it wouldn't cost any extra. When the installation team delivered the oven, they would not do the wiring Mr. Wilson said they would. Now I've got an oven sitting in my dining room while I try to get an electrician out to do the new circuit. You can't trust Best Buy so look to other sources for your appliances.
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August 2021 by Danny P.
They are rude, evasive, and do not do what they say. I am cancelling all Geek services. Horrible customer service, difficult to contact, if possible at all, repairs not completed, no follow up. Terrible service! DO NOT USE!
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June 2021 by Ginger P.
Pathetic!! Do not buy the Geek Squad. Appointment set for tv mounting install. First time using Geek Squad,& had appointment set. When checking status it said couldn't find anything even though we had a confirmation number.Never got a call so I called. After over an hour on the phone was told they couldn't finish the route and I have to reschedule. It was 1:00pm. The excuse was lame and all I wanted was a phone call. It doesn't matter if you pay the fee to have Geek Squad. Personally, I don't think they had us in their books. We jumbled our whole day for this. Expected more & very disappointed.
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January 2021 by Chantelle M.
A simple pick up turned into an almost 5 hour nightmare. We were supposed to simply pick up 2 cellular phones that only needed to be activated after turning in the trade in phones. Both the new phones "timed out during activation so the imei was wasted". They tried to over charge us in multiple ways. I do NOT recommend this store due to lack of customer service and ability to properly do the jobs they were hired to do.
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January 2021 by Tracy B.
Service is been phenomenal during the pandemic. 5 stars for 2020!!! We have had less than stellar experiences at this location in previous years, but I have utilized the curbside pick up several times and the staff have been so friendly and helpful, so they wore it five stars! Bravo!
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January 2021 by Brooke S.
Greg in the phone department was so understanding and helpful to girls that don't know how to work electronics...lol. He was one of the most reliable employees, and the staff is so sweet. Definitely my go to for help, thank you guys so much!
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November 2020 by Morgan R.
The new iPhone 12 Pro Max that I ordered would have been cool-in-all; but, you know, a used, damaged ps4 game is way better...... **Disclaimer: this has to slightly do with this specific location but more to do with the experience as a whole. My husband ordered the iPhone 12 Pro Max from this Best Buy location in Bee Caves. We ordered it on a Monday morning. He paid extra to have the phone sent to us by, the latest, Wednesday, as we were heading out of town for the weekend. We did not receive the phone by late Wednesday afternoon. Not super worried, we checked back with the store and they said to wait it out for the rest of the day and that they could refund me the money if it wasn't delivered by the end of the day. Totally fine, no worries. But, of course, It wasn't or I wouldn't be sitting outside of the store right now aggressively typing this. Anyway, we requested a refund (which I have not received yet). That is the least of my troubles here. Friday night rolls around and I got a notification that it was delivered (yippee). But alas... it wasn't an iPhone 12. Nay nay. Instead, I received a USED, OPENED, DAMAGED PS4 GAME. Thus, we hurried back to the store to freak out a little more there. Upon my slightly angered and concerned arrival, the same manager basically says "oh, darn. Well, I can't do anything. so, here, call this 1(800) number instead." Called the number and the poor woman was thoroughly confused and didn't understand what I was saying. I asked for them to overnight the phone, as his current phone has since stopped charging all together. She told me that it would be over a month for the new phone. I, unfortunately but not so unfortunately cause I'm tired of dealing with this, couldn't wait that long. I then requested a full refund so I could just go buy one from somewhere else. So, I could be getting a refund in "7 days or maybe longer". Moral of the story: if you want the new iPhone 12, don't buy it from Best Buy for that matter (unless you're cool with getting a used Nier: Automata ps4 game, then go for it).
