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December 2023 by Vicki Miller
It’s a nice new storage but they are really small units and they need better sights showing how to get to the storage that’s a busy road and can’t see where to get in to go to storage
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December 2023 by Thang Pham Main
Thank You Brandon he needs a raise he helped me move my daughter in when my app wasn’t working he wasn’t informed on how to use the app but helped me get it done
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November 2023 by K K
Place was easy to unload had carts to help with that task. Storage area was ready and clean with lock ready to go. ????
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August 2023 by Mike Wallace
Very attentive and answered our calls consistently
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August 2023 by Marcus Lines
Justin was awesome and made our rental experience painless.
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August 2023 by Liz Ivey
The good:- Initial entry cost is great- Air conditioned- Clean- No dead bugsThe bad:- No sign at turn in. Miss it every time and not convenient to turn around.- One dolly and it's usually in use. No access to find another dolly.- Code to elevator opens the doors but doesn't allow you to choose floor. A lot of exits to re enter code hoping it works.- Rate does not lock in and you will very soon be paying more than market rate, which makes not having a sign at the road even more annoying ?
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May 2023 by Jan
This was our first experience with storage units. Many moves and tried hard to avoid going that route but it finally happened. First of all, the location at 620 near Bee Cave was super handy and somewhat hidden from the main road which felt more secure. The process went smoothly as we were shown the space and security measures. The facility was clean and well lit. Good experience but when it changed to a GREAT experience is when Judy Jones helped us out on day 2 of our somewhat complicated move. She was nice, helpful, professional and really simplified the process as we were scrambling to add another unit and more codes with a moving company on a time clock. Judy made a stressful situation easy and left us smiling. Thank you Judy Jones!
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May 2023 by JOHN and ROBIN ILES
Justin is GREAT, hire more like him and give him a raise!
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April 2023 by Johnnie Ruiz
Justin was the best! Helped me got my unit fast and the processing was super easy!Thank you Justin!
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February 2023 by Lodo
Justin was absolutely the best I’ve worked with in 30 years renting storage. Exceptional manager. Communicated well, very professional and courteous. You guys are lucky to have him.
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February 2023 by Emily Hennessy
Justin was extremely helpful and friendly when I went into the office to fix an issue with my account.
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February 2023 by Amon Ra
Justin was very helpful. Showed me around the building and this place very clean.
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February 2023 by Tina W.
I often hear nightmare stories concerning the use of a public storage facility. Bee Cave's Public Storage has been terrific. My multiple questions were answered with professionalism & mindfulness. I received terrific advice on what unit to store my newly penned children's books. Judy J not only spent time explaining the workings of the property, but took ample time to show me a variety of units. There was no pressure, no rush. Only kind, thoughtful guidance coupled with an efficient checkout. I am 100% confident in my decision to choose Public Storage for my needs. Thank you for serving Bee Cave/Lakeway!
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December 2022 by Gina Bandy
I am so impressed! The property is clean, secure, and blessed with managers who want to help and make things run smoothly. Aurora is knowledgeable, has amazing people skills and is a pleasure to do business with.
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December 2022 by Reg Taylor
Public Storage provided me with the worst ever Storage service I have experienced . I have had multiple storage units over the past 3 years from other Storage companies and have not been gouged for money or given deplorable customer service like Public Storage did to me , when you try to reach them you get canned answers like their typically pre written letters. They never attempted to correct their $1.83 billing error. Stay away from these Corporate money mongers. I had a billing mistake made by Public Storage when i moved into there 1st month free rent unit. They would not correct their mistake and ended up charging me $94 for the “1st free month and ordering a lien on my unit and cut off my lock while I in the Hospital for vascular surgery within a few weeks of initial move in . It got worse but you get my drift . If you do business with Public Storage be prepared to get Californiacated . 12/01/2022. I am also filling a complaint with the Better Business Bureau . By the way I moved out on December 2, nd after being well enought to do so but i was a day late getting out and now Public Storage wants $94 for 1 day of the entire month of December. Of course they gave another canned answer hiding behing technology to screw the renter me out of more money .
