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April 2024 by Brent Bottenfield
Had a great experience getting my fiancee's engagement ring at Segners! Big thank you to Olivia and the team at Segners!
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April 2024 by Devin Ginther
This is a modified review at 4 stars. I do believe this is a 5 star company.We ran into a few issues which were due to a major lack of communication and initial statements that were made thru our process of having a ring repaired and a valuable family watch.At the end of the day, Bruce called me and wholeheartedly apologized and they performed all the services at no cost. He was extremely disappointed and made no excuses for them dropping the ball.I will say this much as a small business owner with 4.9 stars on Google. Stuff happens and you cannot allows control your employees and sometimes things get overlooked. Most importantly, you admit it and stand behind your company morals.I happened to be one of those rare occasions. Yet, they went beyond what I would have asked for the frustration.In summary, a great business that stands behind everything they do. No excuses and extremely customer focused. We honestly need more businesses following these ehtics.I would love to give them 5 stars. But one star short because I had to reach out to them.
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April 2024 by julie froidcoeur
The team at Segner's is phenomenal. Very friendly, honest, and they have wonderful ideas for turning inherited jewelry into modern pieces. Highly recommend!
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February 2024 by Tracy Mendez
Second time I need complex rings made a large ring size. Their workmanship is amazing!
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February 2024 by Michele Vendetti
Re sized my grandmother ring. Excellent work.
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February 2024 by Kelly L.
Great Folks !!! Been doing business with the for over 20 years! Highly recommend checking them out !
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January 2024 by Tiva Robson
Nicest most honest people.
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January 2024 by Sarah O.
After getting my hand caught in a door swinging shut where my engagement ring (30 year old) took the brunt of the hit, I notice quickly the damage to the band. My engagement ring consists of a diamond that is my husband's grandmother's and great grandmother's diamonds and one purchased for me. My mother (in law) passed away 2 years ago I inherited a pin with 4 tiny diamonds and we decided to have the wrong repaired and add the tiny diamonds. We chose Segner's based on their outstanding reviews. When I brought it in and explained what happened he very quickly identified that one of the diamonds was chipped pretty significantly, and was able to help us identify that it was my husband's grandmothers diamond. I burst into tears as I of course, was devastated. There really was no saving the diamond. He was very very kind. We decided to take the budget. We intended to spend on the ring repair and apply it towards a suite anniversary band with diamonds. They have such beautiful jewelry there, that it was difficult to find some thing in our budget, but he was able to find several pieces that were in our budget after a small discount. With this help, we also decided to remove the two diamonds in the compromised setting I will give one to my daughter and one to my son. He was so very nice and very sweet to think through this with us to have a positive outcome. I appreciate them so much and they will be our jewelry store going forward.
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November 2023 by Sherry Brown
The people at Segners are so friendly and welcoming. Their service is great!
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August 2023 by Michael L.
I have had a number of watches repaired at Segner's and the service has always been phenomenal. The quality of the workmanship is second to nine. In addition, they are efficient, and have a quick turnaround time. The staff are always friendly, and the prices are competitive. They also offer a nice selection of gold jewelry for sale. It's nice knowing that there is a high quality jewelry repair shop in the area.
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May 2023 by Suzanne Heptner
The folks at both jewelry stores (Fredericksburg and Bee Cave, TX) are simply the nicest, most helpful and knowledgeable people! I have recently been dropping by the store in Bee Cave about once a month as my travels take me over there. Susan, Gloria, and Olivia will assist you. They impart interesting ideas if you express a desire to have an item repaired, cleaned or want to purchase something special. Bruce, the jeweler is as nice a guy as could be, easy to converse with. Sure, you could go to chain jewelry stores, I used to until I went to Fredericksburg and discovered their shop on Main St., they've been in business there since 1937, that speaks volumes in today's world. So the next time you need a jewelry store, I highly recommend Segners. Why just settle when you can go to the best?!!
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May 2023 by Marisa
Everyone is always so nice and it makes for a pleasant experience! Also great pricing on repairs and resizing of watches and rings.
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April 2023 by Linnea
I am so pleased with the job Segner's did redoing the rhodium on my white gold rings. They look brand new. I will definitely be back to use them again and again.
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April 2023 by Linnea H.
I am so pleased with the job Segner's did redoing the rhodium on my white gold rings. They look brand new. I will definitely be back to use them again and again.
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February 2023 by lucy patino
Great service. Take all of my watches to have the batteries replaced.
