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February 2024 by Steve Regan
Very nice hotel. Great location as a home base to Hamilton pool, Johnson City, Spicewood, etc. Great sunset from the rooftop bar.Walking distance to many bars, restaurants, and shops.
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February 2024 by Joanna Viitanen
Amazing stay! Thanks for kind hearted service! Great bed for the back and pillows were amazing too! The pool was an amazing addition as well as the coconut mango odor soap, shampoo and conditioner! Rooms had a lot of space and a great coffee machine with excellent coffee ! Great experience! ? ?️☀️
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December 2023 by Mehrdad Rostami
This hotel is one of the best ones if you have a car or you may take Uber if your destinations are not much far away. Rooms are clean, staff are nice and friendly and there is plenty of parking spot underground.Rooms: Clean and nice ?Safety: Safe and quite place
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December 2023 by Marlayna Glynn
What a wonderful place to stay when visiting this part of Austin! Manager John made sure I had a perfect room, as I needed quiet in order to write. Liked it so much I stayed a few extra days. Conveniently placed right next to the mall for easy shopping, and walking trails. Loved it!
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December 2023 by Kerry Beckett
Lovely rooms with nice amenities - stayed for the Christmas holiday and the hotel lovely!
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November 2023 by D M
AVOID THIS HOTEL. Extremely high price while extremely small rooms, careless staff, and overall low quality everything.I utilized this hotel for my wedding and blocked off 15 rooms. I was quoted approx $184/night, but they lied and charged my family and friends $330+ per night. Many family members couldn't afford this and had to find other accomodations.Rooms were VERY SMALL! For $330+/night you'd expect a suite, not a bed with barely any walking rooms. All 3 rooms I visited were this size. Sad and a rip off.No free/continental breakfast AND they charge for coffee! What a joke. They want to pass off as this posh place, but the quality is that of a Motel 6, not exaggerating! Pool was not heated, understaffed waiters/bartenders, front desk made rude comments to my parents.Location and views were the only halfway decent thing. Honestly, I passed the hotel my first visit because it's so much smaller than the pictures online and sort of looks like a small business, not a "grand hotel".What a joke... Spend your money elsewhere. You're better off in a Best Western, at least they'll give you coffee and breakfast.
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November 2023 by Tracie Gusola
Great location near a bunch of shops and restraunts.
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November 2023 by Rick Murray
This is a very overpriced hotel that only goal is to over charge for your stay. The rooms are super small for the price they are asking. They promised special rates for the wedding party stay and we rented 3 rooms and no deal was given. Not even a breakfast. Stay away and save your money. This was a joke of a place. To everyone STAY AWAY THIS PLACE IS TERRIBLE unless you want to pay high end price for motel level accommodation. Hate giving poor reviews but this group has earned it.
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October 2023 by Michael Brogen
On our last night in Austin I got food poisoning, which forced us to extend our stay 2 extra days because I couldn't travel and the staff here was the most accommodating I've ever encountered. Jon the manager at the front desk has been phenomenal the entire trip, including giving us the same room for lower rates for the additional 2 days as I really couldn't leave. The hotel is very nice, clean and comfortable, located in one of the biggest shopping mall outlets I've ever seen but tucked away into the back corner by itself. It's about 25 minutes from the center of Austin, and the road you take is tons of fun to drive as it's 60mph with long sweeping curves the entire time. Next visit to Austin well be coming here again without question. Thank you again for all of your hospitality
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October 2023 by Dominic Symes
Outdated hotel. Overpriced.Only complimentary coffee in room -extra charges for coffee in lobby.Housekeeping by request only - never heard of this before ….When I called housekeeping I got voicemail - tried front desk on hold for 10 mins.I don’t recommend this hotel. Rooms felt grimy.
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October 2023 by Taylor King
We went to visit Austin for my sons birthday. We went to the hotel to take a nap before we went to do the things we had planned. When we woke up, we had bed bugs crawling on us. We lifted up the pillow case and sheets and found an infestation. I immediately called the office. The woman didn’t know what to do. Eventually someone came. They taped up the mattress and said they would give us another room. It was long and drawn out but we did not feel comfortable staying there anymore. The head manager called to apologize and said we would be helped with getting our things washed and the inconvenience. Someone from their corporate office reached out but has not responded back to me. I’ve left countless voice mails and still nothing. I’m okay with that but please be aware of where you lay your head down at! It’s so disgusting and these people won’t do much to help. We did notify the people in the next room in case they had an issue as well. Hope this helps someone! Always check the bed!
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October 2023 by venus nahid
The room is fine; this review is for the restaurant which served me cold fries with chicken strips that were more hard bread breading than anything else, and a wedge salad that was so salty I couldn't eat it, all topped off by the blonde bartender who slammed down my to-go order without a word. Awful.
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August 2023 by Uzo N
A very beautiful hotel. It's clean and calm. I will book again.Rooms: Clean rooms just like the pictures.
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August 2023 by Vishnu Praveen
The location is great. The rooms were great. Well maintained and the pool had guardrails to protect young guests. Plenty of parking spaces and they have additional spaces on an off-site parking location too(About 150 meters from the hotel). They also offer Electric cars charging stations in their underground parking.The only setback is Options for food and beverages. The hotel clearly mentions that they do not offer breakfast but during my stay , mid-week, they changed their policies about complimentary coffee!! Which is very weird since all the hotels that I have stayed in the past (in TX, NY, CA..) have always offered breakfast and coffee.The staff was not cooperative as he could only repeat "Sorry, Management decided to change the policy".If morning breakfast and non-cooperative hotel staff are not a great concern for you, this is a great hotel!!!Food & drinks: There are few restaurants on a plaza nearby but all closes by 9pm
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July 2023 by John J.
Lovely gem quietly on corner of Galleria Shopping village. Pet friendly, spacious rooms, & a lovely pool to relax & enjoy the dry heat
