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December 2022 by Upendra Chowlera
This place is horrible, called the store to see if I can bring in my glasses to have the lenses replaced. I bought the worthless warranty. The manager tells me it’s under warranty than tells me it’s expired a few days. They are crooks and unjust. Manager wants to charge a $100 for one lens wth
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September 2022 by Holly R.
Matt from the Bee Cave location is AWESOME! I brought in some glasses for a repair that I thought might cost me quite a bit and he fixed it in under a minute with no charge. What a nice gesture, super cool guy and wouldn't even accept a tip. Really good service! Next time I need a pair of sunglasses I will be coming here to buy specifically from him.
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August 2022 by Boby Bobs
DONT DO BUSINESS HERE, I bought a pair of sunglasses here and came back a week later because I didn’t like the ones I bought and didn’t even use. The manager “matt” wouldn’t exchange them despite my best efforts. That’s not how you treat repeat customers I have spent thousands of Dollars at the sunglasses hut no lie, I have a collection of ray-bans and this is the worst experience at a sunglasses hut by far. Highly disappointed
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August 2022 by Javier Galvez
This place has really bad reviews for a reason, just read them, terrible customer service never going there again. The manager Matt is not very professional. Don’t try to do any exchanges or returns here or unless you want to be treated badly.
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August 2022 by Boby B.
DONT DO BUSINESS HERE, I bought a pair of sunglasses here and came back a week later because I didn't like the ones I bought and didn't even use. The manager "matt" wouldn't exchange them despite my best efforts. That's not how you treat repeat customers I have spent thousands of Dollars at the sunglasses hut no lie, I have a collection of ray-bans and this is the worst experience at a sunglasses hut by far. Highly disappointed
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July 2022 by Aaron Burns
For how much they over charge on sunglasses, you’d expect them to open on time, especially if it’s 11am on a Saturday
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July 2022 by James H.
My son purchased me a birthday gift here and the Ray-Ban sun glasses were too small. Nice easy exchange for a larger size that fit & of course I picked a slightly more expensive pair. Service was great & the staff pointed out which Ray-Bans had varying sizes.
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November 2021 by Tighearnan McLaughlin
I had an exchange to make for a pair of glasses that I bought from another location. I called twice to ensure there would be no problems, but no answer either time (I called the domain location where I initially purchased the glasses and they were very helpful and answered my questions). I proceeded to drive the 30 minutes to the galleria store, where apparently the system has been down for three days and they couldn’t process anything unless paying with cash. Total waste of over an hour of my day, the guy wasn’t very helpful or friendly, and mostly I’m just annoyed that no one answered the phone on either occasion as the store and area was totally empty. I recommend using the Domain location
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September 2021 by Jw Smith
Nice selection. Clean shop. Great service.
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July 2021 by Matt Waid
Arrived at the store only to find the closed early on a Sunday when I was hoping to pick up my order. ?
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May 2021 by Kevin McKeown
Greedy selection of high end sunglasses with friendly advice from the knowledgeable staff.
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February 2021 by Thill Channel
Friendly staff but something was off with their computer there. I went looking for a specific pair and she pulled up the pair on her computer and said they were unavailable and probably discontinued. But later I found it on the sunglass hut website and the oakley website so I picked them up at the Barton Creek location instead.
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March 2020 by Aaron Fisher
Great place, love the selection and friendly staff
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January 2020 by HometownHolly
Matt Enriquez has amazing customer service. He was so patient and helpful while I was choosing my first pair of designer glasses! I will definitely come to this sunglass hut again!
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December 2019 by H D.
Matt has amazing customer service. He was so patient and helpful while I was choosing my first pair of designer glasses. This location is so chic and cool! Great experience, I will definitely be back for more !
