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December 2023 by Li Chen Lin
Their services used to be good but at this point, it might as well be below zero. They overcharged me on my phone bill and when I declined their incorrect charge, they did not communicate and kept sending me bill after bill. I went to the store, waited two hours, and paid what I should have been charged for immediately. They told me that they would send me a letter stating all bills were paid and everything would be cleared. Then, I came home on the same day and got a letter from a third party trying to collect payment for T-Mobile from me. What?I sent them a detailed letter with all the dates, including what I paid and all that on 12/9/2023. And yet, today, 12/19/2023, I received another bill. They have the worst customer service by far, disrespectful, and do not care about their customers. They charged twice as much as what I am paying now with another phone company.I do not feel as if I have been treated as a customer at all, more like their enemy that they are trying to get rid of quickly. It is humiliating to look at their letter saying "Thanks for being a T-Mobile customer" when I have not been treated like one these past two months. It says - "Please pay online" but how do I do that when they shut down my account immediately when I switched to another company?Do we as customers have rights to know what are paying and only pay what we owe? Or does T-Mobile just keeps sending bills after bills to try and frustrate customers hoping that we will just give in and pay what you want us to pay? I am never coming back to this terrible phone company.
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December 2023 by Cymilian Kedia
I see why the ratings at this location are low. I get it if the work load is heavy but if you help one customer, they will always remember how you made them feel. I felt so frustrated on the phone with a store representative today. My device contacts were not transferred and the store representative was so unconcerned and unwilling to help. I took my phone to the store for help with backup. However they did it. My contacts were not transferred and I'd already shipped out my old device. The device was still in transit and all I needed was ideas on how to retrieve it. Customer service the store provided to me was nonchalant. He didn't care. No suggestions. I felt locked ?. I've been with t-mobile for 15year. I guess they don't care.
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September 2023 by Anthony S. Young
Buyer beware this location uses very deceptive practices to get you to trade in your phone and once found out they tell you to call customer support to handle and customer support then tells you that because you dealt with the store that the store has to handle the problem which doesn’t get resolved. I’m a long time customer dating back to Nextel and now paying a much higher bill than I walked into the store with. I even asked multiple times if the monthly bill was exact and was told that it wouldn’t be more. I will never recommend T-mobile and especially this location to anyone. After posting this review I looked at previous reviews……. I should have known better. They aren’t making it up.
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August 2023 by HorseGal
Thank you, Tabby, for your knowledge and patience while setting up my phone and watch
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July 2023 by Allissa Johnson
Regular T-Mobile Tuesdays goer here. Always have a bad time when I come in to get the free gifts. (Except once when one of the newer employees took care of me right away when he got to a stopping point in his customer convo). Employees don’t usually acknowledge me when I come in, so I’ll politely interrupt their conversation with the customer to let them know why I’m there. No problem with this, except today I was coldly told that there are people in front of me in line and to wait my turn. I let him know I didn’t have a ton of time and it really should be a fast and easy exchange anyway. At other stores they keep the gift box on the floor for easy distribution, but here they keep it in the back so it’s more awkward to hand out. Also- the gifts are FREE and for T-Mobile customers. I understand there is no commission to be made when I come in, but please just allow me to accept my perks easily. When the insulated grocery bag was featured several weeks ago, there were 9+ people in the store all waiting for this bag while 2 employees are setting up phone plans. No joke I spent 20minutes of my 30min lunch break waiting for this bag that day. It really takes 60 seconds and a smile to take care of us. Just put the box by the counter and we can be in and out. No reason I should wait behind an entire phone plan setup Q&A
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April 2023 by Chelsea Murphree
This store added a new line to my account. They had the phone I wanted but they told me they didn't and I had to go to other stores to buy the device They lied to me to make sales and money. They told me to go to a corporate store to fix my issue. Isn't T-Mobile supposed to be all the same and operate the same. The employees here didn't care and were not knowledgeable I will take my business somewhere else. T-Mobile must get it together. Manager didn't care and lied to me.
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April 2023 by Matthew Jeffero
The service was slow. As a business customer, they need more people or learn to multitask. Instead of helping customer. The T-Mobile guy was talking about California. Sorry service. I will definitely be thinking of moving lines to Verizon after this experience
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March 2023 by Dennis Case
Got an upgrade for my old LG phone...was a good phone..had it 5+ years...got a REVVL6 5G...$170 phone and it reflects the low price...will keep it as long as my patience lasts and then get a good phone... T-Mobile is ok...they don't make these poor phones just sell them...I wouldn't recommend the REVVL6 5G....
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February 2023 by Sahbi Hmidhi
TERRIBLE!! TERRIBLE!!Walked in to upgrade 1 phone on 12/31. They lied and tricked me into buying 3 phones, bunch of accessories and new lines that I don't need.- They promised me promotions that I later found out don't exist. (I should have known when they refused to give me any printout of evidence of the promotions they promised.)- They entered the wrong trade-in module number, and I got a fraction of what I was promised.- To try to resolve this, I drove back to the store multiple times and spent a total of 4.5 hours on the phone with customer service.- They basically said nothing can be done about it. I have to mail a complaint letter (yes an actual letter) to customer service and there will be no follow up.I literally lost over $3,500 and at least 15 hours of my life.Currently cancelling all T-Mobile services and looking for legal recourse.
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February 2023 by Nam Vu (Namburger)
We went there at 7pm on a Wednesday night to get 4 lines switched from AT&T to T-Mobile. I didn't realized how long it would take and we were there well after their closing time. We were helped by both of the Joseph and couldn't be happier. Management, give both of these employee a raise!
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December 2022 by K RV
We bought our new iPhone from this store. Good service. Got reasonable price for the old one. Very pleased with the service.
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December 2022 by Yrag Okselohno1
Great service, convenient location. I got there just before rush hour fortunately because shortly there after they were overwhelmed and the weights became longer. But that's to be expected wherever you go.
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November 2022 by Allison Blount
After waiting over an hour to be served, much less even acknowledged, the customer service rep immediately told me that she couldn’t help me with any of my requests. She couldn't cancel my grandma's line who had just passed (then later told me it would be $600 to do so), told me to go to geek squad at Best Buy for my speaker (even though on the phone they told me it was under warranty and could be replaced), and she couldn’t figure out if I’m eligible for an upgrade so I can get a new phone instead of fixing the broken one.After reiterating that I had been told the phone could be replaced under warranty, she said she would send me a new phone to the store closest to my house by the end of the week. It is now Friday, I have spoken to at least 10 different T-Mobile, Sprint, and warranty customer service people to find out that she never actually submitted the order for the replacement due to the mechanical failure.Also, after calling customer service again, my grandmother's line was promptly disconnected for no fee. The $600 would have been for a different phone on a different line.The level of incompetence and straight up rudeness was disheartening to say the least. This whole experience has been frustrating and unacceptable.
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October 2022 by Allison B.
After waiting over an hour to be served, much less even acknowledged, the customer service rep immediately told me that she couldn't help me with any of my requests. She couldn't cancel my grandma's line who had just passed (then later told me it would be $600 to do so), told me to go to geek squad at Best Buy for my speaker (even though on the phone they told me it was under warranty and could be replaced), and she couldn't figure out if I'm eligible for an upgrade so I can get a new phone instead of fixing the broken one.After reiterating that I had been told the phone could be replaced under warranty, she said she would send me a new phone to the store closest to my house by the end of the week. It is now Friday, I have spoken to at least 10 different T-Mobile, Sprint, and warranty customer service people to find out that she never actually submitted the order for the replacement due to the mechanical failure.Also, after calling customer service again, my grandmother's line was promptly disconnected for no fee. The $600 would have been for a different phone on a different line.The level of incompetence and straight up rudeness was disheartening to say the least. This whole experience has been frustrating and unacceptable.
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October 2022 by James A. Glover
Great idea switching over to TMobile.Staff is knowledgeable and very helpful.Ended up with a Galaxy S22. Loving it.
