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June 2025 by Daniel Gonzalez
With Katie temporarily not at this location, this store has gone downhill. The store manager was very rude to me.
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May 2025 by R H (fortheslayer)
BEWARE OF THIS STORE...RUDE AND AGGRESSIVE manager and employee. I witnessed the same employee mistreating the customer before me and then was condescending and rude to me as well. The manager is worse and racist, consistent with the other review left here 6 days ago!
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May 2025 by Paul S
Horrendous service. Antonio the manager of this store is an absolute disgrace. Lacks communication ability and is overly aggressive. Cancelling my 4 iPhone Pro Max plans.
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April 2025 by adam olson
So if you buy online they won’t help you in the store and since my phone doesn’t work I can’t call customer support. It should be a one Verizon experience.
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March 2025 by Edward Nafziger
Went in the store today to check on my ICloud storage. Not Verizon Cloud. Been getting emails from someone about low storage. A very professional and polite young lady helped me and explained how to find my available storage. Very knowledgeable and helpful. Don’t remember her name but please thank her for me! Emails and texts about storage are a SCAM! Her name was Shirley. Credit to the company.
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December 2024 by Brenner Jones
Noah Z. was extremely knowledgeable and extremely friendly. Noah was able to get me in and out (with an internet plan!). Thank you Noah for taking the time to work with me.
Additionally, the manager, Antonio, came over to check on me and make sure everything went well!
A phenomenal team at the Bee Cave Verizon store! Thanks Noah and Antonio!
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September 2024 by Shirley Madison
Katie is AWESOME!!!💃🥰💖 I opened the store door at 10:30 AM today (Thursday) and she greeted me warmly and wanted to know how to help me. I was so frustrated that I couldn’t figure out why I continued to miss calls and messages from one of my doctors and Katie immediately found the problem. She is a gem of an employee! She’s friendly, energetic, genuinely wants to help, and she’s very smart and quick at analyzing and fixing problems. THANK YOU AGAIN, Katie!!!🤗🥰😘
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July 2024 by sukhdip singh
Noah was helpful
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January 2024 by Roger Borbon
Katie at the Bee Caves location is a rock star. She’s always been able to get what I need done completed. She’s friendly, efficient and very competent. Stark stark contrast compared to the service I had for years at T Mobile.
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September 2023 by Işil Dillig
Terrible customer service. The manager is extremely rude and unhelpful. They made us wait for an hour just to be told that the phone doesn’t qualify for trade in. They didn’t even apologize for the situation. Recommend taking your business elsewhere
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September 2023 by Hakan Özadam
We used to come to this store and used to be happy with the customer service; but they have been pretty terrible recently. Rude and incompetent
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August 2023 by H Ecommhc
We were having SIM card problems and decided to go to this Gallaria store. Jesmy greeted us and was wonderful and efficient, replaced our card within 10 min. Very good experience!
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August 2023 by Z S
Katie was wonderful helping me through a difficult transfer process!! Thank you Katie and the whole staff, friendly atmosphere!!
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July 2023 by Chris Gleason
Verizon are thieves. Decent quality hardware, but they constantly look to upcharge for unnecessary service. Pay $200/mo for 4 phones. SHOP AROUND, you will find better deals.
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July 2023 by Carol C.
I recently purchased a new phone & was so pleased to find such helpful staff especially Mary & Jasmin their patience & expertise was exactly what I needed. I wood certainly recommend them!!
