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February 2024 by Christian
i was scared to go because of all the bad reviews but they took care of everything i needed so 5/5
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December 2023 by Jonathan Rivas
Very bad experience, their ATMs don't work, I'm still waiting for my money and they haven't deposited it, I've been waiting for more than a month
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November 2023 by Amir Borhani (Severe Amir)
This location is the ABSOLUTE worst bank i've ever been a part of. I own a check cashing business along with multiple other businesses, and I have to go to many banks per day, and I have never seen a worst bank. Yall suck bro. S U C K. So does the other branches.
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September 2023 by Omar Malik
Their cards decline for no reason and service is beyond pathetic here. I’d recommend staying as far away from here as possible.
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March 2023 by Angel Smith
This is not a bank, it's an anti bank. Do you belong to Bank of America and have any banking needs whatsoever? Well go somewhere else, because this location will 100 percent find a way to not make it happen.First of all, you will wait in line forever. When it's finally your turn, a dour, angry, unhappy person will ask you what on earth you're doing there and how dare you bother them today, peasant.Do you need 50 one dollar bills? Well too bad, we don't have any. Yes this has happened to me more than once. Do you need a cashier's check? Too bad, the machine is down. Oh you're back for it? Well too bad, the one employee who does that isn't here. Oh, the machine is up and the person is here? Well guess what buddy, we can't do it in one transaction with your debit card. Oh no, you've got to fill out separate forms and do separate transactions, and you've got to get back in that long line in between. Haha! Peasant!I never come here without thinking about the goblins in Harry Potter. They will make you feel little and small and treat you with smug self satisfaction. It's not "Can I please have your account number?" It's, "Ma'am, you need an account to do that here!" Well duh, here's my debit card. It's not "Can I please see your ID?" It's, "Ma'am, you need a picture ID for that!" Well duh, here it is.Meanwhile the Chase across the street does what I want, efficiently and with a smile, always.They need to clean the bats out of their belfry. I'd rather walk across hot coals at 4 in the morning in 3rd ward than step into this God forsaken place
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December 2022 by Priscilla Rodriguez
Absolutely do not understand BOA staffing. Two tellers (in a lobby access only BOA). With 4 individuals at the front of the store greeting asking how they can help. When you inform you’d like to withdraw cash they direct you to the back (as if you were not already headed in this direction).Seems obvious if you are going to remove tellers for drive thru service and only allow lobby tellers. Maybe provide more than TWO tellers to provide service for the entire store.Seems simple I know.But sometimes people in management seem to not grasp simple concepts.For reference, the photo is the line of people all attempting to be serviced by TWO tellers. Not pictured, the two other suits whom were greeting.
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September 2022 by Maria Herrera
Honestly, Jose Solis their financial solutions adviser was great! His skills and customer service were above and beyond. Now-a-days is very hard to find dedicated people like him. People that are patient and understanding with the needs of their customers. Bank of America needs more Associates like Jose and recognize them too.
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September 2022 by Connie Culver
It took forever when I went inside the lobby. I got there at 10 am as soon as it opened and one of the employees asked if another man could cut in front of me. It was rude and horrible.
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August 2022 by Alex Stillo
Waited over 50 minutes for a notary. Was told multiple times it would be 10 more minutes. They only had one notary on staff…@The person who will respond to this review: please incentivize your bankers to get a notary and send me an email to invoice you for wasting my time.
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June 2022 by Joel O.
Customer service and professionalism has greatly improved! Every time I walk into this financial branch I feel welcomed and feel satisfied with the level of care while my financial assistance was done with the utmost level of care and support.
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June 2022 by Xochilt Mojica
Make sure you go to Jaqueline Munguia! She explains everything really well and super nice! She taught me so many stuff I did not know about my account. You won’t regret going to her
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June 2022 by Bethlehem Kitila
I wish I could give it 0 stars. They have the worst customer service ever. They made me wait 2 hours before telling me they couldn't help me! I have been with Bank of America for the past 12 years, but this location and its employees made me close my account and go to wells cargo!!!!!! AVOID it if you can!!
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April 2022 by Jackie West
Always a line out the door. Only one teller.Find a different BOA
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March 2022 by P weezy
Most of the time there is only one teller behind the glass. The rest are just talking amoung each other. There are super slow.
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March 2022 by Lou C.
Very disappointing branch for Bank of America. There always seems to be an issue. ATMs don't work or a line out the door to see a teller when there is only 1 teller working. They don't seem to be really concerned about these issues.
