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July 2024 by Brandon Behringer
Horrible. Froze my accounts for fraud. Refused to explain why. Takes 10-15 days to receive the checks in the mail. I have zero access to my funds. Eventually the American people will have enough.
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July 2024 by David Reyna
By far the worst customer service I’ve ever received. As a business customer I’m beyond frustrated and will never do business with chase again. After numerous attempts on the phone to solve my issue, I went in to talk to a commercial/ business banker who could care less about helping me and totally dismissed me. I’ll be closing all my accounts with Chase.
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July 2024 by Austin Fent
Absolutely horrible Bank. My elderly fathers account has tons of fraudulent activities and this bank is not willing to assist in any way, criminal level customer service.
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July 2024 by Carol Mata
Discrimination against Race Avoid save time and care for your money go somewhere els.
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May 2024 by Luis Gonzalez
I was given $1,400 in fake $100 bills at this branch it's going on a week and they have not resolved yet,?
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January 2024 by Janet Reyes
Worst bank ever ! No customer service at all you have 2 of your worker on a office laughing don’t even care you have people out waiting at least act like y’all care ! I was there to open a account for my son but now we definitely trying a different bank I was never asking how can we help you , if I needed any help .
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October 2023 by Sandy Will
Good customer service ?
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July 2023 by Maria Cuevas
Worst service not recommended
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July 2023 by cespinoza1990
I’ve come to this bank on multiple occasions this weekend attempting to free my account from being restricted. A check written, withdrawn from the check issuers account and deposited into my account. Great right? However Chase decided to not put a hold on the check, but on my entire account.A full week without being able to access any of my funds. 5 facility visits, 4 calls with the issuers assistance, and many on the banks end. They continued to ask if the check was legitimate. Saying they needed to confirm the issuer “really actually wrote it” and I wasn’t committing fraud. (keep in mind the funds were already in the frozen account, check issuer called the 1-877 number and confirmed there was no hold, and minutes before entering the facility I had spoken to a rep who confirmed the check cleared) They continued to push the narrative that it was a fraudulent check and I was almost being accused. This is the second time this happens with chase and I suggest you go elsewhere if you would like to avoid similar situations. It’s been a headache and at this point I will be switching banks.
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July 2023 by Benjamin Broward
So I'm currently sitting in a Chase Bank in Bellaire. One gentleman with a is flirting with a female employee. Both not getting any work done, or ask if they can help me. It's Friday. Did I forget to say that. Unreal
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May 2023 by Nicole Hebert
There's always an issue with the ATMS at this location.. ALWAYS .
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March 2023 by Angel Smith
My banking needs are simple, so I haven't ever needed more than a teller. That said, the employees at this location are always SOOO nice, so accommodating, and do what I need them to do in a sweet and polite manner. Plus they try to actually staff well so I never have to wait long.
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November 2022 by Neko Pazz
Drive thu is terribleYou know you have many people coming and one of them is closed
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October 2022 by Tran Nguyen
I am reading through the reviews while waiting in.One of the bank rep managed to let someone came after me to go see a banker first. I have been waiting in front of him for over 15mins and now that customer is in there for almost an hour. And why I am sitting here waiting still bc I am Asian?
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September 2022 by David Ly
I have been contacted this chase bank. I was hung up several times. Thinking to open new account. Now changing my mind to go with another bank
