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January 2024 by Janet Reyes
Worst bank ever ! No customer service at all you have 2 of your worker on a office laughing don’t even care you have people out waiting at least act like y’all care ! I was there to open a account for my son but now we definitely trying a different bank I was never asking how can we help you , if I needed any help .
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October 2023 by Sandy Will
Good customer service ?
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July 2023 by cespinoza1990
I’ve come to this bank on multiple occasions this weekend attempting to free my account from being restricted. A check written, withdrawn from the check issuers account and deposited into my account. Great right? However Chase decided to not put a hold on the check, but on my entire account.A full week without being able to access any of my funds. 5 facility visits, 4 calls with the issuers assistance, and many on the banks end. They continued to ask if the check was legitimate. Saying they needed to confirm the issuer “really actually wrote it” and I wasn’t committing fraud. (keep in mind the funds were already in the frozen account, check issuer called the 1-877 number and confirmed there was no hold, and minutes before entering the facility I had spoken to a rep who confirmed the check cleared) They continued to push the narrative that it was a fraudulent check and I was almost being accused. This is the second time this happens with chase and I suggest you go elsewhere if you would like to avoid similar situations. It’s been a headache and at this point I will be switching banks.
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July 2023 by Benjamin Broward
So I'm currently sitting in a Chase Bank in Bellaire. One gentleman with a is flirting with a female employee. Both not getting any work done, or ask if they can help me. It's Friday. Did I forget to say that. Unreal
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May 2023 by Nicole Hebert
There's always an issue with the ATMS at this location.. ALWAYS .
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March 2023 by Angel Smith
My banking needs are simple, so I haven't ever needed more than a teller. That said, the employees at this location are always SOOO nice, so accommodating, and do what I need them to do in a sweet and polite manner. Plus they try to actually staff well so I never have to wait long.
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November 2022 by Neko Pazz
Drive thu is terribleYou know you have many people coming and one of them is closed
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October 2022 by Tran Nguyen
I am reading through the reviews while waiting in.One of the bank rep managed to let someone came after me to go see a banker first. I have been waiting in front of him for over 15mins and now that customer is in there for almost an hour. And why I am sitting here waiting still bc I am Asian?
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September 2022 by David Ly
I have been contacted this chase bank. I was hung up several times. Thinking to open new account. Now changing my mind to go with another bank
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August 2022 by Luis L.
Worst costumer service ever, walked in to speak with a Bank rep about changing my checking account and the receptionist with a red tattoo on her neck could not help, she began by asking for my ID before knowing my needs she mentioned they were booked for rest of day, I work in customer service I would have handled that differently fist "I would have asked did you a have an appointment if not, I would have said, you don't?, let me see if anybody is or will be open soon. Today we are booked but let me check, oh it looks like we are booked, do you want to wait to see if an appointment don't show if not will you like to make an appointment?" I would have loved to have set an appointment but no that did not happened she was more concerned about who I was by asking for my ID! "Before Anything"" I feel like I was being screened, if you know what I mean!! If i could I would have given a zero stars!! I will be closing my 4 accounts soon.
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August 2022 by Chelsey Loh
Athina is AMAZING!! Wanted to get new notes and Chinese New Year red envelopes and Athina went above and beyond to help. I was told by the bigger Chase on Bellaire that “Fed is not giving out any new notes this year” in Mandarin with a lot of arrogance. (As of Feb 2022) Not sure why I got the treatment. But so grateful I met Athina here and received the best service!
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July 2022 by Grisel Polanco
They don’t answer phone calls
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February 2022 by Mike L
Worst customer service ever, and I used to work at Chase. Unreal.
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January 2022 by Dena Robinson
Service is soooo slow at this branch. And they don’t really seem to care. It’s bad inside as well as at the window.
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January 2022 by Mariela Salgado
Karen was really nice! Fast and friendly service.
