-
February 2024 by David George
great help from MJ. We really thought it was going to take a long time to switch from Cricket over to T-Mobile but MJ took care of us so well.Thanks again MJ!
-
January 2024 by Patricia H.
I have been waiting for the last 20 minutes for someone to come out so I can pay my phone bill. There is only 1 rep in the front who told me the other guy just came in and is getting himself together. Granted, this was already minutes to 11am. The customer service is horrible. I can see why they get this rating. They really deserve to get a grey cloud for such service.
-
December 2023 by JJ Canon
None of these places are worth your time.
-
November 2023 by Leslie S.
Kenny was very helpful and friendly. He explained exactly how my credit was going to be applied and the options available to me.
-
October 2023 by Angie Nahomy Meza García
The service is too slow, an hour waiting for us to be served and we better left because there was no sign of the guys to serve us.
-
August 2023 by Jairo Restrepo
Excellent Reynaldo for helping us with a lot of knowledgelilia jairo
-
July 2023 by Laura Martinez
Grateful and more than satisfied with the attention, the quality of work and the excellent treatment of the worker Jeremy!!! Super recommended for any questions or anything you need 100%!!
-
July 2023 by Juliana Hoang
Too much of a deals.Not respected clients.
-
March 2023 by Emily Rivas
I'm so glad I came to this T-Mobile for help! Jeremy was beyond patient and polite with me, and he readily answered all of my questions. I'm traveling to Canada soon and wanted clarification on what my phone plan allows me to do internationally, so Jeremy gave me the most precise, articulate answers. Additionally, I came in during a busy time, but it was hardly a wait. I honestly felt very welcomed by everyone in the store. Overall great service; keep it up!
-
March 2023 by Jonathan Lopez
Two stars only because I was promised a lot by them at first I asked about pre paid and they tell me I can get a phone for free as long as I pay the line and some other things or whatever and that I would get two months free however this is not the case so moving forward they tell me in order to get a free phone I have to join magenta max service I ask how much it would be monthly and the t mobile agent says 65$ per month I then later find out that it's 90$ per month I got the phone for free however I never got the two months free or one month free either. This phone is 5g and the signal is 5g but it constantly buffers it's safe to say I'm not having a good time with my t-mobile service plan and it's very expensive as well 90$ per month as soon as I gather enough money to pay off the phone I'm leaving the company.
-
March 2023 by Maricely M.
I'd like to thank Jeremy for answering my questions about the 5G Home internet. Very informative and polite.
-
March 2023 by Karen Rodriguez
Im unsatified i just got a brand New phone , battery was bad manager has an actitudes and rude asociados are helpful ,manager 0/10
-
March 2023 by machelle tezeno
I hope other none Hispanic customers are not treated the way I was treated today. I WILL NEVER SHOP this location again. HORRIBLE customer service to none Hispanic customers.
-
February 2023 by Melissa Robles
Disappointed that the free phone that was received when adding a plan was not checked. Christian answered my phone call and said that I did the phone damaged when the phone was received Friday evening and the we discovered the issue Saturday. He claimed that he personally saw the phone with a light when I witnessed our sales rep open the box at the table but I understand that free phones are not new phones but phones that are fixed and given aswell. I did not appreciate the blame I received when I did not do anything to the phone. Please check the phone with a light prior to taking it home to check the microphone and everything. I would have hoped T-Mobile would have believed me that I did nothing to the phone. Also told me that I used a dirty charger when I bought the charger from the store. Claudia the sales rep was amazing no blame on her just wished the store would believe me about the damage coming from the store. Fortunately I was able to fix the phone myself with no help from T-Mobile just disappointed with customer service. I am not a liar
-
January 2023 by Nataly Ocampo
I came to change my cell phone, and Cristian receives me with a tired attitude but I understand, I ask several questions that he limits himself to answering very briefly. He finally fills my patience and I tell him that I prefer to talk to someone else, he goes talk to his manager. They do not make the sale and the manager supports their un polite attitude.
