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December 2023 by David C
The first experience with take 5 and it was THE WORST!!! I was there for close to 1.5 hours for an inspection. Worst part is that is that some other cars came after me and left before me!! Apparently the workers picks and choose who they want to service first. They also try to multitask and leave cars unattended in the bay for several minutes. A huge waste of time, so inefficient. Will NEVER go back to this take 5 again. Simply unbelievable.
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December 2023 by S. M.
During a recent visit for a State inspection, it took 1 hour and 45 minutes. The 3 employees spent more time walking around and visiting with each other than providing service to the waiting customers. This location used to provide excellent service, but that has apparently changed.
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December 2023 by David Mann
Took ages! For a place that advertises a speedy oil change you’d think they wouldn’t drag their heels. Was there for an hour and fifteen minutes, and nearly 45 of those minutes were spent sitting in a bay with no employees in sight.
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December 2023 by Holly H.
This is the worst Take 5 location I have been to. I came here on a time crunch on my way out of town. There was only one other car there and 3 technicians. We waited for 10 minutes before another 2 cars pulled in behind us while the other 2 technicians were just standing around. We ended up waiting for over 30 minutes before we decided to leave. In the 30+ minutes we waited not once did someone check on us or offer us water which is the standard for Take 5. They need to change their name and their motto of "Take 5 is your go-to for quick oil changes in Houston! Our oil change service gets you in and out in ten minutes or less, and you never have to leave your vehicle." False advertising and a huge waste of time.
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December 2023 by Hudson Quesada
Take 5? More like take an hour and a half! Going to be going to Valvoline Instant Oil Change from now on and so should you. I was next in line and they still managed to take 1.5 hours. They were nice though, just very slow.
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December 2023 by stephen hilow
Mr. Osmund was very professional and promptly corrected my automobile oil & transmission fluids check in less than 5 minutes and I was very impressed on how accurately he assessed my engine oil & transmission fluid check and top off.Mr. Osmund deserves a “Double Diamond” Five Star Meritorious Award for his outstanding performance and and accurate assessment of my engine fluid general checkup.
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November 2023 by Moon Morales
I waited an hour before my turn!!! Wow, I’ve been to several locations on Saturday and this was ridiculous. There were 5 mechanics and they would work on one car at a time? Three garages and they had a line in each garage… you would think they would try to get us out lane advertised but no! We were the third car in our garage and it took us an hour??? The gentlemen that was running his mouth was just distracting the employees who actually were working. That guy would just ask for your information and then chat. If there is a line I would not suggest coming here if you are wanting an oil change in 5 minutes. This was an hour plus for a routine oil change…the video is to show how I’m in the middle garage and the three employees are all working on the car to the left?
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November 2023 by Andrew Carrum
Got an oil change here and found out nearly 2 days later that they did not reconnect my air intake hose when my dashboard lit up.This is the 2nd time this same place has done this. If you don't want to risk damaging your car, don't come here for servicing.
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November 2023 by Sweetkiks R.
5 mins? Hahaha! More like 2 hours! I needed an inspection and waited forever, after 45 minutes I finally left! They were busy but goodness, this place is so poorly run!
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November 2023 by Amy W.
No one obviously wanted to work today. It took us 1h45m to have a simple oil change. Everyone working walked around as if they had nothing to do, chatting with each other, and eating pizza. The vehicle in front of me was there for a state inspection and sat in the bay for at least 20 minutes before anyone even walked over. We checked google to see how busy they were and it said they were less busy than normal, which obviously wasn't the case. They were just processing the cars slow. To top everything off, after everything was said and done, they told me they didn't know if their coolant was equivalent and said to go buy some at auto zone. I counted a total of 5 workers and it only appeared that 2 were doing any work. I would have left but cars were lined up behind me. Will never go back to that location. They were friendly... but didn't want to work.
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November 2023 by Helena Q.
Terrible experience. The oil change took 2 hours and then the oil change light kept beeping on my way back. I feel extremely unsafe driving in the car after they conducted oil change on my car. The store is not picking up the phone to deal with the safety issues they caused for the customer. With that being said, for your own safety, find some other stores that care about their customers' safety.
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October 2023 by Cristina CL
Súper fast service and very polite. Thorough with explaining what steps were next. Will return and recommend.Service: Oil change
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October 2023 by Ben Thompson
Always fast. Usually somewhat of an attitude.Leaving bad review because last time I was there, my tires were filled to a very unsafe level. 48 psi when recommended is 33 psi. I talked with an employee about it the next day. They said “well, it wasn’t me, so….”I tried their services once more a few months later. This time my tires are all at 26 psi. Not going back. Not ok.
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October 2023 by Brittany F.
I came when it was almost closing time but Kevin and Candace were still happy to fit me in. They worked quickly together to make my experience great, and even managed to fit one last person in that pulled up shortly after me. It’s hard to find a good customer service especially after a long day so I would give them a 10 out of 10 if I could. This was my first time coming to take 5 for an oil change, and because of them, I will be back when it’s time for my next one!
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October 2023 by Markia Thomas
I had a great experience. My service was swift and the gentleman KEVIN was knowledgeable and kind. Thank you to all the men who assisted me!Service: Oil change