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May 2024 by Martin Roque
Been here more than 40 min just to get a statement that’s a shame
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February 2024 by Micky Bedolla
The worst bank there are many oyos my car broke down the parking lot is the worst ugly in Houston tx and the service is terrible
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November 2023 by Heather Knight
Absolute worst bank I've ever been to. Sat in the commercial drive through for 45 min. With only 4 cars In front of me. Either they need to move quicker or higher more ppl. Absolutely other retail business would not have any business if they operated like this.
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October 2023 by ting Qiao
Dear Sir/Madam,I am writing to express my deep disappointment with the recent service I received at your bellaire branch in city of Bellaire. On 16th of Oct., I visited your branch to initiate an important wire transfer, and the experience I encountered was nothing short of frustrating and unprofessional.Firstly, When I explained the urgency of my wire transfer, the representative assured me that they would expedite the process. However, to my disbelief, the wire transfer was not approved by the branch manager, despite the urgency and accuracy of the information provided. This delay caused significant inconvenience and financial stress.Furthermore, my relationship manager have sent multiple important emails to the branch manager and other staff members regarding this issue, but I have not received any response to date. It is concerning that my attempts to seek clarification and resolution have been ignored.Additionally, my attempts to contact the branch via phone many times have been met with long wait times and unresponsiveness. It is disheartening to experience such a lack of communication and assistance when dealing with critical financial matters.I have been a loyal Wells Fargo customer for more than 10 years, and this experience has shaken my confidence in your bank's commitment to customer service. I had expected better from a reputable institution like Wells Fargo.I urge you to investigate this matter promptly, expedite the approval of my wire transfer, and ensure that your branch's communication and customer service processes are improved to prevent such issues from occurring in the future.I look forward to a swift resolution to this matter and an improvement in the quality of service that Wells Fargo is known for.Sincerely,
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August 2023 by Manny Mata
Went in today my mother wanted to an account fist thing they guy in the office with wearing said "YOU HAVE AN APPOINTMENT " he said all his bankers were on vacation. He didn't even offer to help the bank was empty. NO CUSTOMERS! I been with Wells Fargo for years. We went next door to chase as soon we enter we felted welcome we open her account. THE MANAGER NEEDS CUSTOMER SERVICE TRAINING. .
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August 2023 by Sanjana Reddy
I dont like to give 1 star reviews, but this is just a really bad location. They make you feel not welcome here. The very first question they ask when they see you is not "good morning, how are you" The first question is "do you have an appointment".This has become a habit for all Wells fargo branches. I also have an account with Chase and Bank of America and they do not treat you like you are some useless time waste person.
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July 2023 by Juan Orellana
What a terrible service the girl at the window ? who speaks Spanish, treats it like humiliating you, I don't recommend this guy for her
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January 2023 by Kristen M.
This branch is a little under-par but not much different from other locations. The ATM seems to be out-of-order about 2x a month, but I don't really care about the lack of drive-through (that said, the Weslayan branch has 2 atms, one at the drive-through; and at least one is always working - nice to have the option). Also, I don't know if this normal, but in order to talk to anyone but a teller, I have to make an appointment, and those are always several days out. That said, everything else identical to other Wells Fargos.
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September 2022 by Arje Centeno
I missed her name but she is an older white lady not that old . Horrible attitude, she is so rude all i wanted was to deposit some checks in to my account i guess because I didn’t have “2 forms of identification” my visit was denied which i can understand since i only had my ID the thing is I don’t have my card i wanted to order one and wanted to ask how how to but she didn’t even let me, I don’t know what she was mad about or what is bothering her in her life but i went in with a positive attitude i always do i know how it is to work for customer service i get that we do get frustrated at times but taking it out on your customers it’s never the answer. We are all human beings just like you have feelings i do too, my mood was killed I don’t ever leave reviews because i find that being ignorant but I honestly did get bothered at the fact that she didn’t even let me ask the questions I had about my account. I went to the bissonnet wells fargo location. The vibes was totally different as soon as you walk in you feel welcome, they greet you with a smile and welcome you in. The ladies in the front assisted me with no problem i was able to check my checks with out any problems…
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July 2022 by Brit
I called earlier today to report terrible customer service and I was told a name that wasn’t heard properly, but after a THIRD visit I got the name. Her name is LINA. The first visit (yesterday) she gave the same attitude to my husband; the second visit (today) she gave the same attitude to my brother). On the third visit (today) my husband said she saw him & she rolled her eyes upon seeing him enter and sighed of annoyance. Amy helped him and gave him information that we didn’t receive because Lina wasn’t helpful; when my husband mentioned what Lina told him, she did not take accountability for her misinformation and said, “I didn’t tell him that.” She needs to take a class on how to treat her customers. If you have a bad day or a personal issue is affecting your job, KEEP YOUR ATTITUDE TO YOURSELF and stop taking out on other people. Again, Lina has terrible customer services, made the experience terrible, and ruined two days in a row.
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March 2022 by SUNNY HOANG
They are very polite here, but I'm sorry for 1 star review. I was denied for a simple notary service, because the lady there "was about" to step out for lunch. It could only take her less than 3 min work, instead of telling customer to comeback 30 min after her lunch, or spend "only" $8 at the UPS store. It's her right to deny a customer since it's her lunch time, so i have mine to rate this store 1 star
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February 2022 by Brit Banales
I called earlier today to report terrible customer service and I was told a name that wasn’t heard properly, but after a THIRD visit I got the name. Her name is LINA. The first visit (yesterday) she gave the same attitude to my husband; the second visit (today) she gave the same attitude to my brother). On the third visit (today) my husband said she saw him & she rolled her eyes upon seeing him enter and sighed of annoyance. Amy helped him and gave him information that we didn’t receive because Lina wasn’t helpful; when my husband mentioned what Lina told him, she did not take accountability for her misinformation and said, “I didn’t tell him that.” She needs to take a class on how to treat her customers. If you have a bad day or a personal issue is affecting your job, KEEP YOUR ATTITUDE TO YOURSELF and stop taking out on other people. Again, Lina has terrible customer services, made the experience terrible, and ruined two days in a row.
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January 2022 by Nadine Cheung
After being a loyal customer for 20+years I can't believe I was denied for a simple notary service.... the person even extended that no employee of Wells Fargo can help me. This used to be a great branch with great customer service, not anymore!
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January 2022 by Lu Per
DO NOT USE the ATM here!!! It will not give you the correct amount and it will not count your deposits correctly! And when asking for help from the employees inside the branch THEY WILL NOT help stating its not their department! The atm belongs to the bank how are they not able to help with that?? Horrible experiences here all the time!! The employees are extremely rude!!!! They refuse to help with everything
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September 2021 by Amy Lam
Everyone there is super friendly. Ms Indonesia helped me with all my banking issues and went above and beyond. She provided one of the best customer service experience I ever had. I am truly grateful and appreciate her help. Total gem!!
