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January 2026 by Paul Parker (Parker)
Josue Rodriguez the sales rep was professional, and patient while assisting me with my cable needs. I appreciated his positive attitude.
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January 2026 by Mbakk Dane
I paid my phone 2 weeks ago and the sale representative had told me the phone will be unlocked within hours. I was planning to use the phone overseas. 2 weeks later I went back to the store while my trip getting closer they gave a number to call. Same process promise and nothing is done. Xfinity service is low for a reason the service is not great. The employee at this location are not well trained they don’t know what they talk about. Leaving Xfinity, they make it hard for you. Getting in touch with their customer service representatives is harder than getting in touch with your state senator. I would not recommend Xfinity or this location
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December 2025 by souad Sisi
The best customer service special josue
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December 2025 by Jose
Misleading, they’ll tell you one thing so they get the sale but screw you over with payments that are way higher than what they said .
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December 2025 by Younes Tahiri
Lazy workers. Had to wait over an hour and a half for service. Definitely need new management
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October 2025 by Gabriella Peña Rodriguez
Excellent I love Xfinity
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October 2025 by Ron B
Fast service... Great customer service.
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September 2025 by Jitesh Manukonda
I had a very disappointing experience at this store. The staff were extremely rude and dismissive, showing no interest in helping customers. Simple questions were met with short, unhelpful answers and an attitude that made me feel unwelcome. I expected at least basic courtesy and professionalism from a branded Xfinity partner store, but unfortunately that was not the case here. Would not recommend this location to anyone.
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September 2025 by Disney tirumalasetty
Very bad customer service they did not even come to address my issue. I had to wait too long for their response but no one turned up to me please avoid this.
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September 2025 by Everret Johnson
Avoid this location!! I went to pick up my equipment for my new service, I left without it. The guy was yelling at customer service on the phone. The yells at me and another customer to move from the doorway because he will get fired if we are by the door and that he doesn’t want anyone around him while he is on the phone. I was hoping I would get help from someone else but I didn’t. He goes to get my tower and realizes I’m supposed to have a zoom box as well. He returns with it. He then tells me I can get a mobile line and asked my carrier. I chose not to share that information and he got upset that I didn’t want a mobile line. All of sudden he begins saying I will have internet but I will have to come back for the box because it’s his last one. I told him “so since it’s your last one, I can’t have it?” He said it’s broke. When he was literally bagging everything up until I didn’t want the mobile phone. He was not polite at all and I will not make double trips to this location because he wants to give poor customer service.
Then I reached out to customer and my account had been deactivated they tried to tell me I need to pay $25 to reactivate an account I did not deactivate. All this trouble for some WiFi…no thank you! I will take my hard earned money and get services elsewhere.
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August 2025 by Raghav Doshi
Literally one of the worst customer service I have seen from Xfinity store. The employee that attended us was rude and arguing. We asked him to explain the billing cycles and what we gotta pay monthly and the guy started acting rude as if he didn’t wanted to work. It was bad from a customer prespective perspective and we had to walk out of that store.
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August 2025 by Cheryl Kay Davis
Excellent in store service by Kim!
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July 2025 by zeleny umana
Edgar is bad sales representative we came with my parents to do an upgrade for they're phones and my dad has to be walking around because he has back problems and he was like screaming to stop walking in front of the door because of the sensors we are xfinity customer and that how he talks to all the customers that so rude
I love Martin he was so generous and help my parents good
Sorry xfinity we will not be coming here at this store
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July 2025 by Adelmo Ruiz
Wow, Emery is super awesome, I honestly didn't know what to expect when I came into this Xfinity location but Emery helped bring down my anxiety. I am thankful, Kem the Store Manager was very informative as well. Thank you ladies.
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July 2025 by B Brat
Came to switch my WiFi box and Jose helped me it was a fast and easy process 🙏 thank you
