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December 2024 by Toye Draper
I bought a washer and dryer from them a few yrs ago and I tried right before I paid it off to get them to service it and they made an appt but never showed up. After I made my last payment, I was disregarded all together. I was in a bind about a month ago and needed a refrigerator so I decided to give them a try again. I paid for a month in advance on the refrigerator and for some reason immediately they started taking money out of my check each week so I got that taken care of and was supposed to be paid up until the end of January. Nevertheless I only had the refrigerator for three days before I realized it wasn’t freezing anything so they came and picked it up and brought a smaller very inexpensive refrigerator to hold me over until they got the other one fixed. A month later it still isn’t fixed. I called last week to talk to them about it and they decided to tell me that they were doing me a courtesy by giving me an inexpensive refrigerator in the meantime. they acted like they were doing me a favor when they had already taken more money than they were supposed to. So I went and bought a refrigerator used and called today to ask them to come get the loaner refrigerator and talk to them about a refund and they told me all they could give me back was $35. Which I know is crap so I’m gonna call the corporate office but I will never do business with them again, and I wouldn’t recommend anybody else doing business with them because once they get your money, they do not care about you at all anymore.
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November 2024 by Juan Guerrero
Never experienced any type of disrespect at any Aaron's other than this one. If you're considering getting something id recommend any other location in Waco except this one.
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November 2024 by Jerry Council
Did not fix my washer that I paid two thousand dollars for
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October 2024 by Jessica Phiffer
Nothing I purchased a this store was of good quality. The dryer doesn’t dry and I was told my house was causing the issue even though they never came out to look at it. Any other dryer has worked just fine here. Then I have a bed set that everytime you move the bed to clean breaks. Decided to look and see why and they never put all of the legs in the beds the screws aren’t secured by anything and they don’t even look long enough. I would be a fool to keep these items at these ridiculous prices just to always have issues with them.
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August 2024 by Stephanie Bowton
Extremely ignorant people. I’ve had to contact the police 3x for harassment begging for a no contact order. Now being told I should go to states attorneys office and pursue harassment charges. Absolutely HATE these people!!!! I will NEVER in my life ever buy a single thing from these weirdos again.
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January 2024 by Elmor Lowe
Love Aaron's
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October 2023 by Jackson
Just directed me to online. Why have store employees then? I went in to have questions answered, I know how to sign up online. Instead I was directed to the kiosk. Thanks for not helping at all
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September 2023 by Brandy Groce
Location had no idea about my order. I had to call them after days went by after I put in my order. Then they tell me it's on the truck today (Friday) and will be at the store by 3pm. But then tell me I have to wait till Monday to get my appliance. When I literally live 5 min from the store location. Def not good customer service.
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September 2023 by Brandy
Location had no idea about my order. I had to call them after days went by after I put in my order. Then they tell me it's on the truck today (Friday) and will be at the store by 3pm. But then tell me I have to wait till Monday to get my appliance. When I literally live 5 min from the store location. Def not good customer service.
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March 2023 by Stacy Stephenson
The people here are wonderful at helping you pick just what you want and working with you on payment schedules that fit you. They go out of their way to accommodate your delivery asap. They are super nice and are also awesome over the phone in helping you. I usually dont write reviews but felt they were worth it being they go above and beyond to help a customer. Highly recommend this Aaron's you will not be disappointed.
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February 2023 by Cody Lane
Great place highly recommend over buddy’s and rent-a-center great people to work with and always easy to pay my bills with their autopay system
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February 2023 by Kevin Smith
Best experience ever great workers
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December 2022 by Jonathon Bazhaw
Have used them for years and never had any problems with them. Always courteous and helpful with anything I need. I continuously use them.
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February 2022 by Barbara Bradley
They were very nice and were good with helping my big sister to get a range & refrigerator
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January 2022 by Ann Mitchell
They had a better selection and better pricing then the big box stores. They made my payment fit my budget. Thanks Shelby and everyone who works there.
