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September 2023 by janell jay
I'm hoping my heart rending experience will help someone.-Summary: Extreme pain, swelling, emotional/mental distress; Shameful customer service and care; Physical issues continuing 2 months post treatment (only one treatment)-Full Story: I had ONE vanquish treatment on my hips, flanks and stomach in July, and 2 months later (8 weeks), I still have lumps and emotional pain.During the treatment, Paula left and said I could text her if I felt uncomfortable, saying I shouldn't feel anything, only warmth. Another employee entered to continue my treatment and left, too. I texted Paula when I started to feel extreme heat and pain. I received no response. I texted again and she responded as if she didn't know who I was. She later re-entered the room and apologized. I told her my issue and she adjusted the devices and I completed treatment.About 3 days later, I started feeling moderate and increasing pain and experiencing swelling in all treated areas. I also felt knots/lumps. I went back in for evaluation and was told by Paula that the swelling and lumps were normal with the procedure and would go away within a week. It didn't. In fact, I gained 10 pounds within 2 days from the heavy swelling.I was already in agonizing pain since 3 days post procedure (could barely walk, lay down, move without pain). I was now experiencing extreme mental and emotional anguish and stress, as my clothes no longer fit, as well, and my pain was noticable.During my consultation, I explained that I am in a very public position (with the mayor) and my husband is deployed, so it's just me with a baby. I was in so much pain, I wasn't able to properly care for my baby while being the only caretaker. I have several public events to attend, speaking engagements, etc. ad apart of my job and community service and was unable to do any of those tasks, which affected my job and livelihood.I requested a refund and she provided a partial refund since I did not complete the remaining 3+ sessions.Since then, I've tried to contact the office for the past 3+ weeks, leaving messages and constantly calling. No return call was received and it appeared my calls were blocked. After another no answer, I immediately called back from another phone number and Paula answered (so it's confirmed this business blocked my number- shameful customer service). Paula told me that communication concern must have been due to their phone system, and she wasn't sure why she hadn't received my calls, nor voicemails.I explained to Paula that I still had lumps in my hips 2 months post treatment and had gained 20 pounds due to the swelling and she said she'd schedule another evaluation. I requested a full refund this time, but she now said she thought the lumps had nothing to do with the treatment-- this, after she had already confirmed the swelling and lumps were from that treatment, during my first evaluation. I tried to explain all I had gone through the last two months and she cut me off and made me feel my experience was dismissed by her.She said I signed a consent form and the side effects were expected...but she also said she thinks perhaps my body just had a bad reaction...her statements conflict.***Also, she has provided no signed consent form to me. I did read the form and there was no mention of prolonged bodily lumps for 2+ months from the treatment.
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May 2023 by GayLynn Rose
They entire staff at Bellezza were so nice and helpful and Paula is amazing. She took great care to completely address my needs and make sure I was comfortable. I will definitely be back.Service: Dysport treatment
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May 2023 by Joyce P
Paula is such a caring person that is most knowledgeable in this field. I approached her for the first time ever to get advice on my aging skin. She offered several options and explained each of them in detail. As a patient in my early 70’s, my goal was to look refreshed and happy but not so drastic to appear overdone. My confidence level has truly improved and I get many compliments. It is not evident that I have had any ‘extra work’ but just a happier appearance. I cannot say enough about the care and professionalism i feel at every treatment. I highly recommend Bellezza to anyone wanting a ‘refreshed’ appearance. The collagen has helped my skin to glow!Service: Sculptra treatments
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May 2023 by Carly Clark
The store is beautiful inside and super clean. Staff was friendly, knowledgeable, and made me feel comfortable during my procedure. I'd absolutely use them again.Service: BOTOX treatments
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June 2022 by Kourtney Walker
Great Place! Paula, Jessica and Katie are amazing! I have been to see Paula multiple times now for Dysport and lip filler. Every time I am so incredibly pleased with the results and service! Thank you ladies!
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May 2022 by Megan Warren
I absolutely adore this place! Such a beautiful area of downtown Belton, the inside of this establishment is gorgeous and always is so clean and smells so good. The staff is always so nice and helpful. I always go to Jessica, she is phenomenal and gives the best service! Seriously go try them out and give them all of your money. They deserve it! ❤️
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April 2022 by Eliah Caine
So first off I need to explain that I have HUGE trust issues when it comes to people doing anything related to my face, (haircuts, dentist, piercing you name it). BEFORE going to Bellezza, I went to a dermatologist for my rosacea and was recommended BBL. While I had read a lot about BBL itself, I just didn't feel comfortable having the dermatologist that I saw do the procedure. The way they rushed through everything and how the dermatology office seemed to push the procedure and other ones I never asked for or said I was interested in, (like Botox and fillers when I was just there about my rosacea concern) just really put me off to the practice and did nothing to help my trust issues.(So here's the actual review about Bellezza and Paula)Bellezza was recommended to me by my coworker whose sister had just been there for the same thing and I'm so freaking glad they did! Paula the APN knew waaaay more about the BBL laser than the dermatologist I saw seemed to know. Including the difference between different BBL lasers devices on the market and all forms of laser treatment for skin. She set actual realistic expectations, and I learned far more before we began about what I would actually experience pain wise during the treatment and recovery. It does hurt a bit even with numbing cream but it was tolerable and knowing what I was in for discomfort wise and her continually talking to me through the process and checking on me, treating me like an actual human being and not a dollar sign made me truly feel safe and confident. The staff are all like this as well, there is zero sales tactic no pushing. At one point I actually found myself looking at a brochure while waiting for my appointment time and still no sales pitch, just a one time "if you need anything or have any questions let us know". I actually ended up leaving when I was done then walking back in to ask about the service I was looking at earlier, (I ended up being really interested and knew I wasn't going to be pushed into it). The highlight of the visit,(when I knew for certain "all right this is the place I'm always coming to now if I need anything and telling everyone about") was at the very end. Paula reminded me again what to do for aftercare and said "one last thing", then grabbed this huge thing of sunscreen and placed it all over my face for my drive home. The results of course were exactly what I was hoping for (and honestly I think they're better than what she told me to expect). I truly think my face turned out so well because of her, but as she kept insisting, it wasn't her, what mattered was the machine and Bellezza has the top of the line Sciton machines. ....I'm still saying she was the artist that made the tools work.
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April 2022 by EricMargaret Rocha
Love this place! Would definitely recommend!! So very professional and super friendly staff and Doctor!
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April 2022 by Melinda Bunnell
Paula is amazing! She is extremely professional and knowledgeable about all the services she offers. I’ve been seeing her for over a year. I could not be happier with my Botox results or any other service she has performed on me. Extremely clean and welcoming environment.
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April 2022 by Amber
I really love the Belezza Medspa. Paula and her girls are so warm and friendly all while maintaining the highest level of professionalism. I feel like I’m visiting friends when I go for my appointments.I have been in the beauty business myself for almost 40 years. The establishment is professional, clean, and decor is very nice and classy.I really love the Telemed service she offers. She treated my son and daughter-in-law when they had Covid. They are alive and thriving for which I am forever grateful!
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March 2022 by Kourtney Walker
I absolutely love the work Paula has done! I have dysport and kysse. I love the results I have seen from both! Will never go anywhere else!
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March 2022 by Taylor Wentrcek
The service and environment here is amazing! They provide so many great services and products. My favorite is my facials with Jessica and botox with Paula. Both have improved my skin tremendously. 10 out of 10 recommend them for all your skin care needs.
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March 2022 by Charlotte Mathews
Wonderful Experience! HydraFacial done by Katie was fantastic. Will definitely get this again. Botox and lip flip done with Paula. Love, Love, Love my results. Counting the days to my next appointment.
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March 2022 by MAYRA VELEZ
I love this place! If your looking to enhance your beauty than you need to make an appointment today.Very professional! Paula is the best!
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March 2022 by Darcy Goodman
Paula and her staff are absolutely amazing. Her care and professionlism is above and beyond. Highly recommended.