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“I have had the best experience with my loan officer Tiana from Texell! I totaled my vehicle out that had been only finance 4 months and I reached right out to Texell. I was approved right away for another vehicle at a better rate than before and Tiana was great to work with. Very helpful and personable. Thank you Tiana!”
“Every time I walk into the WEST ADAMS Branch I am greeted with a warm smile by Kendra and the loan officer Bethany is very knowledgeable of any questions that I may have. I always leave out reassured. West Adams team is always #1 in my book.”
“We cannot be happier with the service that we received with the purchase of our "new to us" car. Kelsey was extremely attentive to our needs, and was very quick to respond to our texts, e-mails, and calls. We are greatly appreciative of her help. Great service, Great people!”
“Well on the 8 of June I deposited a large sum of money to invest the one who handled the transaction really didn't tell me about some of the options that I was interested in she just said sign here and there and turned around and started typing she didn't say anything else I'm just sitting there not knowing if we were through she turned around and looked at me and said is there anything else so I'm going back up there to see if my investment papers is right”
“I would like to recognize the outstanding service I received from stacy who assisted me with my problem with my express loan. From the moment I arrived, she was professional, patient, and genuinely committed to helping me resolve my issue. She took the time to carefully review my loan, explain everything in a way that was easy to understand, and worked diligently to make sure the problem was corrected.
What impressed me most was her kindness and willingness to go above and beyond. She treated me with respect, answered all of my questions, and made what could have been a stressful situation much easier. Thanks to her knowledge and dedication, my loan issue was resolved quickly and efficiently.
Employees like her are the reason customers continue to trust and do business with your bank. I am extremely grateful for her help and would like to thank her for providing such exceptional customer service.”
“I recently worked with PENFED on an auto refinance. The online experience was not good I was about to give up and I realized they had a location in Temple Tx. Vonda Isenhart was very friendly and helpful she sent in the info and got the deal done. I use two credit unions and two banks and have never dealt with anyone that great. She is exactly the kind of employee all businesses need. She definitely deserves a thank you from me and her company. I would recommend PENFED Credit Union to everyone.”
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“OUTSTANDING Customer service! Me and my wife looked for a second car. The first time I ask for pre-approval. Chris French was my loan consultant and he explained the terms that was easy to understand. Very knowledgeable and very nice to talk to. I really appreciate how quick and easy he process my loan. Texell gave me piece of mind knowing I was already approved and avoided the haggling with the dealerships. Thank you so much!”