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November 2023 by Tee S.
Every drug you have a prescription for that is not a two dollar prescription is always on order for an undetermined amount of time but they will not tell you just how long it's going to take and it delays you obtaining your prescription at least one month usually so unreliable and customer service is 50%.
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November 2023 by Marilyn Medlin
Belton cvs was so good when I first started using them. They had the same pharmacist’s and technicians. Now they are constantly changing and not very efficient. Last time I was charged $600.00 dollars for Eliquis and never informed there is a cheaper drug available now.
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September 2023 by Sophia M.
"0" STARS!! As a medical professional, it is frustrating to know that people are going through hassles to get medication. This is probably one of the reasons why people fail to take them. My daughter needed meds for her ear infection and was told by CVS that she didn't have insurance coverage and was offered the discount card price of $140. She in fact had insurance and after waiting over an hour, went next door to H‑E‑B and got her meds under insurance for $10. I then called CVS to let them know that they may have a glitch in the system and they didn't seem to want to listen. Later found out it was due to my address not being updated in the system. Ok fine but a few days later a medication that I was told was on order never arrived I waited a whole week and still nothing. They said another store had it in another city and that they were going to send it there. I drove to the other store only to be told that they did not have the medicine available and that this CVS was told that. I NEVER GOT A CALL to tell me this and waited again wasting time and gas!! I just moved all my meds to H‑E‑B and was able to get my medicine on that day. Then when H‑E‑B requested my profile, CVS FAILED TO GIVE THEM ALL MY MEDS! They sent meds I wasn't taking vs the ones I regularly fill. They need more training and need to learn how to listen to the customers. Stay away and save the headache!!
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August 2023 by Sam Schied
My prescription was not filled correctly and I was charged the copay for less than one third of my amount prescribed because that's all they had in stock at the time. I was also told that my insurance declined the amount prescribed which was wrong. I called my insurer and confirmed that I should've received my full amount. I tried to file an appeal to get my copay back, but was told there is nothing that can be done. If I can't get my copay refunded, I plan to switch my pharmacy.
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August 2023 by Tina F.
They are usually good. I'm on a lot of medicines and we sometimes get annoyed because they don't contact us to let us know about our medicine but it's hard to find a really good pharmacy anymore and they think they know more than my Doctors.
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August 2023 by Mary S.
pharmacy filled my husbands RX with a much smaller quantity then whatwas on the RX by the doctor and claimed its all they had in stock but we still had to pay the co pay of $35 dollars no matter what size the refill was. telling us thats all they had in stock is misleading considering we waited two weeks with the original filling of the RX cause they didnt have any in stock. Why not ask the patient if they need it now or can they wait to order the correct size. Now we will have paid the co pay for half the size of the refill versus the full size. We have reported this to our insurance company as well as fraudulent. we will not be returning to CVS for future RX's
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February 2023 by Kenneth Adams
The pharmacy staff was very helpful, came out to help me find the OTC medicine I was looking for.
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January 2023 by Google user
The pharmacy staff was very helpful, came out to help me find the OTC medicine I was looking for.
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October 2021 by Lisa S.
Brought my teenage son in for a flu shot, 6 pharmacy employees sitting around talking. Nobody in the drive through or waiting on in store pick up. The female, blue dyed hair pharmacist stated she was too busy to give him the shot and they no longer accept walk-ins. I showed her the app saying walk-in accepted to which said stated "not by me We have not done that in over a month". I said that's odd the rest of the family walked in this past Wednesday and we got ours. Her reply "Not on my shift, not even H-E-B and Walgreens except walk-in's anymore". With that kind of attitude I'm not sure I would want her administering an injection much less filling my prescriptions any longer. We will definitely be finding a pharmacy that is more customer centric. It is a shame that customer service has gone so downhill especially when it's clear there are so many employees sitting around doing nothing and someone should've been able to help. I'm not sure when it's also become socially acceptable for a pharmacist to sit in the middle of the pharmacy and not walk to the register/window to talk to patients about their condition. The man in front of me was having to yell as he was an older gentleman that was soft-spoken to be heard by the same blue haired woman yelling from her chair in the center of the pharmacy regarding his treatment and medication's. Thankfully there is a Walgreens across the street which was willing to accommodate a walk in less than five minutes after this encounter and they were more than willing to transfer all of my prescriptions from CVS over. Goodbye bad customer service!!
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March 2021 by Paul A.
Website is useless and local phone is even worst. So many options before you can speak with someone at the pharmacy (if you're in luck). They definitely need a new approach to customer service.
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August 2018 by Janice M.
Does not automatically run insurance or ask about insurance. Make sure you ask them if they've run the insurance before you pay!!!!! And keep ALL receipts because they won't do any adjustments without it!