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March 2024 by Martha Valdes
Check your food before you pull away! After waiting 10 minutes at the drive thru for the guy at the window to acknowledge my husband and i, so we can pay, we waited an additional 20 minutes from the time on the ticket. We ordered 2 spicy chicken burgers combos. One the chicken was shriveled up and the breading was like it had been microwaved, literally. The other had the breast chicken exposed. No breading on one side. I got down and showed the manager, he didnt seem very fazed about it. We got our money back for both. Never going here again. On the other hand Popeyes on Fort Hood St in Killeen is the best! Big breaded pieces of chicken. Perfect everytime i have been going there for the past month. I just happened to be in belton for an appt today. Customer service needs dire improvement. And cooks need to be supervised. I will be rating popeyes in Killeen once i get there also. Side note, there's a review about the manager being disrespectful towards a soldier in uniform here in public...well my husband was in uniform. Waiting 30 minutes for 2 spicy chicken sandwiches and the place had 2 gentleman eating inside only and like 4 cooks in the back including manager and 3 in the front....? Something is not right. I hope this isnt some type of hate towards military.
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March 2024 by Matthew Carey
Only taking 1 car at a time in Drive Thru, so you have to wait until the person in front of you pays and gets their food before they take your
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March 2024 by Tim and Missty Beaird
I tried to plan my work day and a tire repair, intentionally grabbing lunch around 2pm (not a busy time for them). Ordered a 2 piece chicken and red beans and rice. Got charged for what I ordered, but when my truck was getting worked and I sat down to eat my food I found out they gave me a shrimp basket with fries. Didn’t have time to go back and ask them to fix it. The one thing I can count on from this location is a mistake. Happens too often so I guess I’ll just have to stop going to Popeyes.
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March 2024 by Robert Guthrie
The chicken wings had no flavor. The crust just fell off. But the fries were great.
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March 2024 by Dayna Henry
Ordered classic Flounder sandwich, it was hard and crunchy like it’s been under a heat lamp all evening and it was dripping with old tasting sauce. Large red beans and rice was cold and I mean cold. Strawberry biscuit was burnt and hard like a baguette. It’s ridiculous that Popeyes give people old, hard, cold food no matter what time you order food. Did better taking my chances with the Temple location. They slow as molasses and you will be in line for 40 minutes but at least the food be fresh.
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February 2024 by Andrew Williams
Maybe it was just bad luck on a Thursday, but they were swamped. Already running late thanks to traffic, I ordered what was available and they got that wrong. Red beans and rice were still good at least...
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February 2024 by Jacque Hagerty
Even though I brough in rowdy special needs triplets, the staff was very kind and accomadating. Danielle in particular really bent over backward to make my visit pretty much perfect.The only negative was the manager's reluctance to correct an error on the receipt, but she finally came around.
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February 2024 by Cheryl Griewahn
Chicken was overcooked.
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February 2024 by Rohn Fenity
I sat inside waiting for my food for like :20
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February 2024 by Amber's J York
This is the worst place to eat management is horrible do not go to Popeyes in Belton Texas they are rude always mess your order up and are rude to the employees and
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February 2024 by Gil Carter
I don't do drive throughs. Food tastes like any chain restaurant's and employees are courteous. Just don't go here if you have any time constraints and see more than two or three customers. 15 mins for food that I see in the heating areas just doesn't make sense. It's worse when there's a missing item(s). I've even had to leave before getting to order once (after 20 mins of waiting).I only went to this location as it WAS on my way around. Thankfully, this won't be the case anymore.
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February 2024 by UVABUCKIE
On 04Feb2024 at or about 3:30pm. I was at the drive-thru waiting to have my order taken. 5 minutes passed by, and there was finally a response. "we'll be with you in a moment." I waited another 6 minutes, and no one took my order. ➡️? I just drove off and went to the Whataburger across the freeway. Very disappointing. You know, when you're the only Popeyes for 16 - 18 miles, you can run your business like this and get away with it. The 3 P philosophy.?????
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February 2024 by Evie Morrison
Waited over 30 minutes to get my chicken sandwich.Workers standing around.Other customers having to wait just as long as I have.
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January 2024 by adan Narvaez
Last night I ordered a 12 piece sweet and spicy wings, 2 sides red beans and rice and 2 biscuits and the wings were raw the red beans and rice was cold and I didn't receive the biscuits or the blackened ranch today I tried calling several times and no answer this was a terrible experience
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January 2024 by Jermain Ellis
Good food.
